Front Desk/Customer Service Executive at Style Fusion Salon and Spa

Abuja

Style fusion salon

Company Info

Mid sized business

Style Fusion Salon and Spa, is recruiting suitable candidates to fill the position below:

1 to 50 Employees

Style Fusion Salon and Spa, is recruiting suitable candidates to fill the position below:

Job Title: Front Desk/Customer Service Executive

Location: Nyanya-Karshi Road, Abuja (FCT)

Employment Type: Full-time

Job Summary

  • We are seeking a smart, customer-oriented, and highly organized Front Desk / Customer Service Executive to be the welcoming face of our upscale Salon & Spa.
  • In this role, you will be the first point of contact for clients and play a vital role in ensuring smooth operations, excellent customer satisfaction, and overall guest experience.

Key Responsibilities

  • Greet clients warmly upon arrival and provide a welcoming and professional first impression
  • Answer incoming calls, respond to messages, and manage all client inquiries across phone, email, or walk-in
  • Manage daily appointment scheduling using our salon software, ensuring accurate and timely bookings
  • Handle check-ins and check-outs, ensuring payments are processed accurately and receipts are issued
  • Educate clients on available services, promotions, and retail products
  • Maintain an organized and visually appealing front desk and waiting area
  • Handle customer complaints or concerns calmly and professionally, escalating issues to management as needed
  • Coordinate with stylists, therapists, and other staff to ensure timely service delivery
  • Keep client records updated and manage customer feedback loops
  • Maintain inventory of front desk supplies and inform management of restocking needs
  • Follow up with clients post-appointment to gather feedback and encourage repeat visits.

Qualifications & Requirements

  • Minimum of 1–2 years experience in front desk, reception, or customer service role (experience in a salon, spa, or hospitality setting is an advantage)
  • Excellent communication, interpersonal, and problem-solving skills
  • Proficient in Microsoft Office Suite and salon management software (or willing to learn)
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Friendly, polished appearance and a positive attitude
  • Ability to work flexible hours, including weekends and holidays.

Salary

  • N50,000 – N100,000 Monthly.

Application Closing Date
18th June, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Or

Click here to apply online

Note

  •  Only candidates who meet our requirements will be contacted
  •  Incomplete applications will not be processed.
  •  Ensure all details are accurate before submission.