Front Desk Officer at AB Microfinance Bank

Southwest, Nigeria

Ab Microfinance Bank

Company Info

Large organization

200 + Employees

AB Microfinance Bank

AB Microfinance Bank is a licensed national microfinance bank authorized by the Central Bank of Nigeria (CBN). With its headquarters in Lagos and branches strategically located across Lagos, Oyo, Ogun, Ondo, and Anambra State, the bank is dedicated to supporting the business aspirations of entrepreneurs and improving the overall financial well-being of individuals. At AB Microfinance Bank Nigeria, we are driven by our passion to provide entrepreneurs with easy access to affordable loans, enabling them to enhance their business opportunities. Additionally, we aim to improve the financial status of individuals through our deposit account offerings. As a limited liability company incorporated in Nigeria under the 2002 Companies and Allied Matters Act, we operate as a fully-fledged microfinance bank. We adhere to the regulatory guidelines set by the Central Bank of Nigeria, ensuring compliance and maintaining the highest standards of financial services. Our commitment to financial inclusion and customer satisfaction is at the core of our operations. We strive to provide transparent and customer-centric microfinance solutions that cater to the diverse needs of our clients. By offering accessible financial services, we contribute to the growth and development of microenterprises and individual customers alike. AB Microfinance Bank is dedicated to making a positive impact in Nigeria’s financial landscape by empowering entrepreneurs and individuals through affordable loans and comprehensive deposit account options.

Title: Front Desk Officer

RefCode: FDO/BS/JUN/2023

Location: Southwest, Nigeria

Main Responsibilities

  • Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
  • Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
  • Coordinating loan clients for disbursement according to disbursement schedules.
  • Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
  • Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
  • Organize, Sort and distribute incoming mail without delays.
  • Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.

Requirements

  • Minimum educational qualification of OND in any related field.
  • 1 – 2 years working experience in any related field would be an added advantage.
  • Good communication and Interpersonal Skills.
  • Active PC user.
  • Excellent customer service relation.
  • Ability to work effectively with minimal supervision.

Deadline: 5th July, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

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