Front Desk Officer at Sycamore-ng

Sycamore-ng is Financial and Technology (Fintech) services company, that operates a financial marketplace for lenders and borrowers. With a team of skilled professionals and cutting edge technology, we are well suited to cater for both businesses and individuals who need loans (borrowers), or want to make returns (lenders) on our marketplace.

Job Title: Front Desk Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Key Responsibilities

• Welcome and assist visitors, clients, and employees in a professional and friendly manner.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain a well-organized and presentable reception area.
• Coordinate meeting room bookings and ensure necessary preparations are made.
• Handle and distribute incoming and outgoing correspondence, including mails and packages.
• Support administrative tasks such as filing, data entry, and maintaining office supplies.
• Work closely with the Customer Experience (Cx) team to enhance client interactions and ensure seamless service delivery.
• Gather customer feedback at the front desk and relay insights to the Cx team for service improvement.
• Assist in resolving basic client inquiries before escalating to the appropriate department.
• Ensure compliance with Sycamore’s policies and uphold a high level of confidentiality in handling sensitive information.
• Provide general assistance to various departments as needed.

Qualifications & Experience

• Bachelor’s degree or relevant certification in Business Administration, Office Management, or a related field.
• Minimum of 2 years of experience in a front desk, customer service, or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional appearance and a customer-centric attitude.

Application Closing Date
24th March, 2025

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.