Front Desk Officer/Receptionist at CSA Consultancy

CSA Consultancy is a modern and contemporary hotel that offers not only luxury but comfort at its best. Business and Corporate Guests appreciate the hotel’s proximity to the airport. The elegant facility is strategically located at the heart of Abuja between the Airport and the Central Business Areas, less than 10 drives from the Abuja Airport, making it easily accessible with excellent road networks to other parts of the FCT. The 20-room facility offers tastefully furnished Deluxe Executive Suites and Presidential Suite as well as one- and two-bedroom luxury suites.

Job Title: Front Desk Officer/Receptionist

Location: Lugbe, Abuja (FCT)

Employment Type: Full-time

Job Description

• Serving as the face of the company, offering friendly service to those entering the facility or calling in on the phone.
• Making and confirming reservations for guests, welcoming and checking guests in and out of the facility.
• Providing prompt and professional service to meet guests’ needs and ensure guests’ satisfaction.
• Answering and directing incoming calls.
• Informing guests of hotel rates and services.
• Maintain clear and accurate records of guest room bookings.
• Listen and respond to guest queries and requests both in-person and by phone.
• Inform housekeeping personnel when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the facility remotely.
• Enforce rules and policies of Checkers Suits and Apartments.
• Maintain a neat and orderly front desk and reception area at all times.

Requirements

• Possess a minimum of a University Degree or Higher national Diploma in any relevant academic discipline.
• Minimum of 3 years’ cognate experience as a receptionist or front desk professional. Experience in a hospitality firm with administrative and clerical duties is an added advantage.
• Good working knowledge of Microsoft Office suite such as Word, Excel, and Outlook.
• Candidate must be smart and easily adaptable, courteous and pleasant.
• Excellent written and verbal communication skills
• Good interpersonal and Impeccable customer service attitude
• Ability to always maintain a professional attitude
• Good time management and team player skills
• Observant and detail-oriented
• Should reside around the Airport Road.

Application Closing Date
30th March, 2025.

How to Apply: Interested and qualified candidates should send their detailed Resume and Cover Letter to: [email protected] using the Job Title as the subject of the mail.