Front Desk Representative at FoodCourt

FoodCourt was founded in September 2021 with agoal of transforming how people enjoy their favorite meals, focusing on delivering quality and variety with every order. From Nigeria to the world, FoodCourt is redefining food delivery with an emphasis on quality, variety, and convenience. We are on a mission to deliver exceptional dining experiences right to your doorstep – wherever you are.

Job Title: Front Desk Representative

Location: Lagos

Employment Type: Full-time

Job Summary

• As a Front Desk Representative, you will serve as the first point of contact for customers arriving for order pick-up.
• You are expected to provide a warm, friendly, and professional welcome while assisting with order placements, answering questions about the app and menu, resolving issues, and ensuring a smooth and satisfying customer experience.

Key Responsibilities
Customer Interaction & Support:

• Greet and welcome customers warmly upon arrival at the front desk.
• Provide assistance with order placement, menu inquiries, app navigation, and payment procedures.
• Offer menu recommendations based on customer preferences.
• Resolve customer complaints professionally and effectively, especially those received via the Front Desk WhatsApp line.
• Assist customers in troubleshooting technical issues related to the food delivery app or website.
• Escalate complex issues to relevant departments and follow up to ensure resolution.
• Identify opportunities to upsell or cross-sell menu items, promotions, or special offers.

Order Management & Fulfillment:

• Ensure all customer orders are accurately recorded and prepared according to requirements.
• Confirm payments and address any payment-related issues promptly.
• Monitor and manage the kitchen dashboard to track order progress.
• Receive and document all recall orders, ensuring proper communication with kitchen CS/logistics teams.
• Ensure the timely and accurate dispatch of completed orders to delivery riders.

Team Collaboration:

• Collaborate closely with the inbound customer service team, kitchen staff, and delivery personnel to ensure smooth and timely service delivery.
• Provide constructive feedback and suggestions to improve customer experience and operational efficiency.

Operational Duties:

• Maintain cleanliness and hygiene of the front desk and reception area to provide a safe, comfortable experience for customers.
• Stay informed on all menu offerings, preparation methods, and any updates or changes.
• Continuously learn and stay current with technology updates and industry trends.
• Perform other related duties as assigned by management.

Requirements

• Candidates should possess an NCE / OND qualification with 2 years of experience.
• Strong interpersonal and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in using food delivery apps, dashboards, and messaging platforms like WhatsApp.
• Detail-oriented with excellent problem-solving abilities.
• Customer-focused with a proactive and positive attitude.
• Team player with strong collaboration skills.

Application Closing Date
15th May, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.