Front Desk & Reservations Officer at Stay and Homely Hotel Limited

Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest’s visit is nothing short of extraordinary.

Job Title: Front Desk & Reservations Officer

Location: Maitama, Abuja (FCT)

Employment Type: Full-time

Description

• We are currently seeking a talented and experienced Front Desk & Reservations Officer to join our dedicated team. If you have a minimum of 3 years of experience in the hospitality sector and possess relevant educational qualifications, we invite you to apply for this pivotal role in our esteemed establishment.

Responsibilities
Reservation Management:

• Handle guest inquiries and reservations through various channels, such as phone, email, and online platforms.
• Assist guests in selecting suitable room types, providing information about rates, availability, and hotel amenities.

Check-In and Check-Out:

• Greet guests warmly upon their arrival, ensuring a smooth and efficient check-in process.
• Verify guest information, such as identification and payment details, and provide them with room keys and necessary information about the hotel’s facilities and services.
• Handle guest check-outs, process payments, and ensure accurate billing and invoicing.

Guest Services and Assistance:

• Serve as a point of contact for guests, addressing their inquiries, concerns, and requests promptly and professionally.
• Provide information about local attractions, transportation, and other services to enhance the guest experience.
• Handle guest complaints and escalate issues to the appropriate departments or management when necessary.

Administrative Tasks:

• Maintain accurate guest records, including personal details, payment information, and special requests.
• Prepare and distribute daily reports, such as occupancy levels, arrivals, and departures, to relevant departments.
• Handle cash transactions and reconcile daily cash and credit card transactions.

Communication and Coordination:

• Maintain effective communication with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
• Collaborate with the reservations team to manage room inventory, allocate room assignments, and maximize occupancy rates.
• Liaise with other hotel staff to ensure a seamless guest experience and resolve any operational issues.

Requirements

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in front desk operations and reservations within the hotel and hospitality industry.
• Proficiency in using hotel reservation systems and software for bookings and guest management.
• Excellent communication skills in English, both verbal and written, with a friendly and customer-oriented approach.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in handling guest information, bookings, and financial transactions.
• Ability to work flexible hours, including weekends and holidays, to meet the operational needs of the hotel.

Application Closing Date
24th February, 2025.

How to Apply: Interested and qualified candidates should submit their CV to: [email protected] using the job title and location as the subject of the email.