Front Desk & Reservations Officer at Stay and Homely Hotel Limited

Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest’s visit is nothing short of extraordinary.

Job Title: Front Desk & Reservations Officer

Location: Maitama, Abuja (FCT)

Employment Type: Full-time

Job Description

• We are thrilled to announce an exciting opportunity to join our esteemed hotel in the heart of the hospitality industry as the Head of Front Desk and Reservation Officer.
• We are seeking a dedicated individual with a minimum of 3 years of experience and relevant educational qualifications to lead our front desk and reservation operations with efficiency and excellence.
• If you are passionate about providing exceptional customer service and have a keen eye for detail, we invite you to apply and be part of our dynamic team.

Responsibilities

• Supervise and manage the front desk and reservationto ensure smooth operations and guest satisfaction.
• Oversee the check-in and check-out process, handling guest inquiries, requests, and concerns promptly and professionally.
• Coordinate room reservations, manage booking systems, and maintain accurate records of room availability.
• Train and mentor front desk staff on hotel procedures, customer service standards, and reservation protocols.
• Collaborate with other departments to ensure seamless communication and guest services delivery.
• Monitor and analyze sales, reservation trends, occupancy rates, and revenue reports to optimize room revenue.
• Implement and maintain standard operating procedures for front desk operations and reservation processes.
• Handle guest complaints and resolve issues effectively to uphold the hotel’s reputation for exceptional service.
• Conduct regular audits of reservation systems, guest accounts, and front desk procedures.
• Stay updated on industry trends and best practices to enhance the guest experience and drive revenue growth.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience of at least 3 years in front desk and reservation roles within the hotel and hospitality industry.
• Strong communication and interpersonal skills to interact with guests, staff, and management effectively.
• Proficiency in reservation software and property management systems.
• Excellent organizational and multitasking abilities to handle a fast-paced environment.
• Leadership qualities to inspire and motivate a team of front desk and reservation staff.
• Customer-focused mindset with a passion for delivering exceptional service experiences.

Application Closing Date
24th March, 2025.

How to Apply: Interested and qualified candidates should send their CV to: recruitment.office@dreamcityproperty.com using the Job Title and Location as the subject of the email.