Front Desk Supervisor at Hotel Capitol

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite

Job Title: Front Desk Supervisor

Location: Ojodu-Ikeja, Lagos

Employment Type: Full-time

Job Summary

• We are seeking an experienced and customer-focused Front Desk Supervisor to lead and oversee front desk operations, ensuring exceptional guest service and smooth daily check-in/check-out procedures.
• The ideal candidate will have strong leadership skills, excellent communication abilities, and a background in hospitality or customer service.

Key Responsibilities

• Supervise and support front desk staff in handling guest arrivals, departures, and inquiries.
• Ensure efficient and professional check-in and check-out processes.
• Resolve guest complaints and service issues promptly and effectively.
• Monitor reservations and room assignments to maximize occupancy and revenue.
• Train, mentor, and schedule front desk staff to maintain high service standards.
• Maintain accurate records of bookings, payments, and guest preferences.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Handle escalated issues or emergencies in a calm and professional manner.
• Monitor the appearance, attitude, and performance of front desk team members.
• Prepare daily reports and assist in administrative tasks as needed.
• Ensure compliance with company policies, safety protocols, and guest privacy standards.

Requirements

• High school diploma required; a degree in hospitality or related field is a plus.
• Proven experience as a front desk agent or receptionist in the hospitality industry.
• Previous supervisory or team leader experience is a strong advantage.
• Proficient in hotel management software
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Flexibility to work shifts, including weekends, holidays, and nights.

Application Closing Date
31st July, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.