Front Office Manager at Protea Hotel By Marriot

Protea Hotel By Marriot Lagos Kuramo Waters – Experience beautiful beachfront views from our Hotel situated along Kuramo Beach. This serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing stay.

Job Title: Front Office Manager

Location: Victoria Island, Lagos

Employment Type: Full-time

Gender: Male

Job Summary

• We are currently seeking to employ a suitable, versatile and enthusiasm Front Office Manager.
• The qualified candidate will work hand in hand with the Duty and Rooms Division Manager in overseeing the day-to-day operations of the Front Office in the hotel. Including managing staff, handling guest check-ins and check-outs, addressing complaints, ensuring excellent customer service, and coordinating guest requests while maintaining a clean and organized front office area

Responsibilities

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Understands the brand’s service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Strives to maximize the financial performance of the department.
• Receives hiring recommendations from team supervisors.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs) and support the Peer Review Process, where applicable.
• Celebrates successes and publicly recognizes the contributions of team members.
• Adaptability- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication-Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner.
• Problem Solving and Decision Making- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor- Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Requirements

• A graduate of English, hotel management or similar field.
• At least 4-6 years of experience as strong front office supervisor.
• Excellent customer service skills
• Strong communication and interpersonal abilities
• Problem-solving and conflict resolution skills
• Detail-oriented and organized
• Leadership and supervisory skills
• Knowledge of hospitality software and systems

Benefits

• Competitive salary: (N300,000 – N400,000 Monthly), commensurate with experience
• Opportunities for growth and development.
• A supportive and inspiring work environment.

Application Closing Date
27th February, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.