Company Info
Mid sized business
1 to 50 Employees
Natafamdavid Consulting Nigeria Limited is a business growth consultancy company offering tailor made services targeted at building profitable and productive companies
Natafamdavid Consulting Nigeria Limited is a business growth consultancy company offering tailor made services targeted at building profitable and productive companies with a focus on building sustainable enterprises, comprehensive HR advisory services, brand growth, corporate governance, business strategy and advisory services at different sections of the value chain.
Job Title: Front Office Officer
Location: Ibadan, Oyo
Employment Type: Full-time
Responsibilities
- Greet and welcome guests with a friendly and professional attitude
- Manage guest check-in and check-out procedures efficiently
- Handle room reservations, cancellations, and modifications via phone, email, or walk-ins
- Maintain an up-to-date knowledge of room rates, promotions, and hotel services
- Respond promptly to guest inquiries, requests, and complaints, ensuring guest satisfaction
- Maintain accurate records and logs (e.g., guest details, payments, messages)
- Process payments and issue receipts using hotel management software
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Ensure the front desk and lobby area remain tidy and presentable at all times
- Uphold hotel security and guest privacy standards
- Provide concierge support, including directions, local recommendations, and arranging transportation.
Requirements
- OND / HND / BSc in Hospitality, Business Administration, or related field with 2-4 years experience
- Proven experience as a receptionist, customer service representative, or similar role (hotel experience preferred)
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and hotel reservation software
- Good multitasking, problem-solving, and organizational abilities
- Professional appearance and a warm, approachable demeanor
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Key Competencies:
- Customer service orientation
- Attention to detail
- Patience and resilience under pressure
- Conflict resolution skills
- Team spirit and cooperation.
Application Closing Date
25th April, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as th subject of the email.
