Front Office Supervisor III at Ibis Hotel Ikeja

Ibis Hotel Ikeja stands as a part of the international hotel chain owned by AccorHotels, a prominent hotel holding company. AccorHotels, established in 1967, is publicly listed on the Paris Stock Exchange. The inaugural Ibis hotel was introduced in 1974. Typically, Ibis hotels are strategically situated in proximity to city centers, airports, beaches, or railway stations, making them convenient choices for travelers seeking various destinations.

Title: Front Office Supervisor III

Location: Ikeja, Lagos

Employment Type: Full-time

Duties and Responsibilities
Customer Relations:

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Takes into account and anticipates guests’ needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution Conveys the hotel image

Professional Techniques / Production:

• Takes part in, organizes and supervises guest arrivals and departures that concern his/her team
• Ensures that guest documentation and information is available and up-to-date
• Ensures that the pricing policy and internal audit procedures are duly applied
• Ensures that information is passed on to other departments as necessary (floor staff, technical team etc.) and to the other members of the department
• Keeps track of the standard of services delivered, based on guest comments and quality auditsUpdates and checks that information in the directory and e-directory is up-to-date

Team Management:

• Develops employees’ motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development Applies labor legislation
• Ensures that employees are well presented (uniforms, personal hygiene etc.)

Commercial / Sales:

• Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR
• Ensures the brand and/or Group’s loyalty programme is promoted to guests
• Motivates and drives the team to attain the department’s quantitative targets

Management and Administration:

• Supervises the management of debtors, group and individual guest invoicing
• Supervises recording and cash operations while on duty
• Ensures cash management is correctly handled

Hygiene / Personal Safety / Environment:

• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel’s security regulations (in case of fire etc.)
• Ensures the safety of people and property in the hotel
• Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.).

Skills / Qualifications Required

• HND / Bachelor’s Degree in Hotel / Hospitality Management or in any other related field
• Minimum of 2 years work experience as a Front Office Team Leader in a hotel
• Proficiency in the use of computer, internet and application programs e.g. Opera
• Good listening, communication and negotiation skills
• Good interpersonal skills
• Good telephone skills
• Possession of multi-tasking abilities, good time management and quick decision making skills
• Good management skills

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

Note: Only qualified candidates will be contacted.