Fulfilment Officer at OPay

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

Job Title: Fulfilment Officer

Location: Lagos

Reporting Line: Reports to the Logistics Manager

Job Summary

• The Fulfilment Officer is responsible for ensuring the timely, accurate, and cost-effectivedelivery of OPay card orders to customers across Nigeria.
• This role involves coordinatingend-to-end order processing, working closely with third-party logistics (3PL) partners andinternal stakeholders to ensure seamless delivery and high customer satisfaction.
• The officer will ensure all fulfilment activities are aligned with business goals, service level agreements(SLAs), and company ethics.

Key Responsibilities

• Manage end-to-end order fulfilment, ensuring timely, accurate, and cost-effectivedelivery of OPay cards to customers nationwide.
• Coordinate and supervise third-party logistics (3PL) partners to meet serviceexpectations and uphold OPay’s standards.
• Monitor daily fulfilment operations, identifying process gaps and proposingimprovements based on data insights.
• Handle returned orders efficiently and ensure re-fulfillment is completed promptly tomaintain service quality.
• Work cross-functionally with internal teams to align fulfilment operations withbroader logistics and business goals.
• Track performance against KPIs and SLAs and recommend actions to improve deliveryoutcomes and partner efficiency.
• Ensure compliance with operational procedures, data security policies, andregulatory requirements related to fulfilment.
• Escalate unresolved or high-impact issues to the Logistics Manager for timelyintervention.

Qualification

• Candidates should possess relevant qualifications.

Core Competencies:

• Strong leadership and execution skills
• Deep understanding of logistics, fulfilment, and 3PL operations
• Excellent communication and stakeholder management
• Analytical mindset with a continuous improvement orientation
• High proficiency in data interpretation and reporting tools
• Ability to work under pressure and manage high-volume operations
• Good negotiation and problem-solving skills
• Tech-savvy with familiarity in logistics automation tools or platforms

Behavioral Attributes:

• Principled leadership and integrity
• Strong collaboration and cross-functional communication
• Adaptability to changing environments and initiatives
• Proactive and results-driven mindset
• High attention to detail and customer-centric approach

Application Closing Date
14th May, 2025.

How to Apply: Interested and qualified candidates should Click here to apply online