Full-Time Booking Staff (Shift-Based) at Olamax Suites

Olamax Suites is a real estate property management firm, specialising in the management of apartments, short let rentals, property development, and interior and exterior decoration. Olamax Suites is rated for the best service that aims to deliver good customer service, affordability, aesthetics, and good design.

Job Title: Full-Time Booking Staff (Shift-Based)

Location: Gbagada, Lagos

Employment Type: Full-time

Position Overview

• Are you smart, fast, and passionate about customer engagement? Olamax Suites – a fast-growing short-let apartment brand in Lagos – is looking for a dedicated and proactive Booking Staff to join our in-house team.
• If you’re good with chats, calls, client service, and closing bookings, we want to hear from you!
• As a Booking Staff, you’ll be responsible for managing client inquiries, converting leads into bookings, and ensuring a smooth process from initial inquiry to client check-out.
• This is a full-time, shift-based position based in our office. You must be flexible to work weekends, especially at least two (2) Sundays per month.

Key Responsibilities

• Respond to booking inquiries via WhatsApp, phone calls, and texts.
• Follow up with clients daily – minimum 50 chats/calls per day required.
• Convert leads to confirmed bookings.
• Maintain proper CRM documentation of all communications and bookings.
• Handle shift duties including evening and weekend coverage.
• Call clients a day before check-in to reconfirm and offer additional services (e.g., car hire, private chef, cruise).
• Stay in contact throughout their stay and reconfirm plans 1 – 2 days before check-out.
• Suggest upgrades and follow-up for repeat bookings.
• Maintain apartment booking experience logs for future reference.

Requirements

• Minimum of OND or higher.
• Excellent communication skills (spoken and written).
• Sales and persuasive skills – ability to win clients and agents.
• Smartphone proficiency (WhatsApp Business, calls, CRM tools).
• Fast learner, reliable, and detail-oriented.
• Must be able to work on-site in Gbagada.
• Must be willing to work on shift and at least 2 Sundays per month.
• Strong follow-up and client relationship-building skills (e.g., remembering birthdays, social preferences).

Why Join Olamax Suites?

• Salary range N80,000 to N150,000 starting salary – reviewed for increment after 3 months.
• Dynamic and youthful team.
• Structured work hours with a shift system.
• Career growth in hospitality and booking management.
• Opportunity to be part of a brand that values excellence, creativity, and client experience.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV and a short introduction about themselves to: [email protected]using the Job Title as the subject of the mail.

Note: For more information, call: 234 9033826711.