Company Info
Large organization
200 + Employees
Schneider Electric
Schneider Electric is a world leader in industrial automation and software, Schneider Electric allows people to experience and change efficiency wherever they live and work, from the house to the workplace, across the grid, and throughout the city. The Group’s mission is to make energy safe, dependable, efficient, productive, and green. It envisions a world where enterprising individuals employ collaborative solutions to make the most of their energy while consuming less of the shared planet.
1). Senior Service Engineer
Req ID: 008OG8
Location: Lagos
Employment Type: Full-time
Category: Customer Projects & Services
Your Mission
Process Automation is a global business unit building value in today’s ever-changing industrial world by forging new connections among people, processes, and technologies.
- Schneider Electric’s process automation solutions help our customers to drive their operations to higher and higher value utilizing proven Schneider Electric technology and expertise enabling success.
- An exciting opportunity has arisen within our Process Automation (PA) business unit for a Senior Site/Service Engineer to join our delivery team, operating as part of the North Europe and Sub-Saharan Africa Hub (NESSA).
- The purpose of this key position is to lead and develop the field service team within West Africa and potentially across the territory.
- The role is a key delivery leadership role with line management responsibility for a team of Engineers currently based in Lagos and Port Harcourt but covering West Africa for the delivery of onsite services for a full suite of PA products (both hybrid and systems).
- The position based in Lagos will report to the Territory Engineering Manager and will operate as part of the Hub Delivery Team
Essential Responsibilities
- Ensure capacity plans are updated to reflect Service utilization of resources across service projects and regions.
- Ensure Service Engineer on-time booking and expense submission to ensure on-time invoicing of all site services activity.
- Support the ongoing growth of Service within West Africa, proactively identifying opportunities where appropriate.
- On-call support as Duty Manager.
- Select, deploy & mobilise Service Resources or contractors as required to meet start-up and commissioning requirements on support domestic and international projects.
- Work with customers across the region to ensure Service resources are deployed to meet our client schedule requirements and deliver against our service contract obligations.
- Build a fully integrated Services team, that can perform effectively in either a proactive or reactive manner as required to meet the needs of the business and the customer, in both systems and hybrid environments.
Cross Function Support:
- Support Service Sales Manager in the pricing of new & renewal Service Agreements.
- Support the Sales and Tendering teams in the development of the Service submission within Project bids.
- Support pricing of site services for start-up and commissioning on domestic and international projects.
- Work with Sales Managers and Technical Sales Consultants to increase opportunity for Services, through demand creation initiatives, embedded (Resident Engineers) and other site-based engineering opportunities.
- Work with Engineering and Project Management to ensure a seamless transition from Project Staging Floor to Customer Site.
- Work with Service colleagues across the Hub to support best practice principles and a strong and consistent Service approach for the NESSA teams.
- Sales support, development of CS business, CS technical proposals.
- Based on market data, customer intimacy, internal relationships, and the knowledge of the CS industry, assist SE Cybersecurity Team in generating new business through existing and new channels.
- Support defining scope and requirements for CS Training.
- Support defining scope and requirements for CS Maintenance Contracts.
- Support CS Solutions Roadmap Management.
Quality & HSE:
- Ensure compliance with all company quality procedures and policies, supporting the Territory Engineering Manager and Quality Manager as requested on Periodic internal and external audits.
- Ensure full compliance with all Schneider Electric Health and Safety Policies.
- Engineers to have and use as appropriate company-provided Personal Protective Equipment (PPE).
- Ensure On-time renewal of all Safety certifications as appropriate.
- Ensure Engineer compliance with Site Risk Assessment Processes and use of Point of work risk assessments.
- Liaise with the Country H&S teams to ensure good relationships and appropriate compliance to business expectations.
People:
- Develop relationships with new customers and maintain existing client relationships.
- Recruitment of new Service resources with the Systems Field Service Team to accommodate changing business needs, Retirement and Leavers as and when applicable, using own resourcing calculations for justifications.
- Ensure Talent Management and Succession Planning process is in place and effective.
- Establish development plans for all team members, including key high potential Talent.
- Ensure full compliance with the Schneider Electric Performance Management Process.
- Support and ensure One Voice action planning and ensure Results and Action Plan status is communicated to the Service Team, taking ownership of actions when required.
- Ensure effective communication within the team through regular team communications and one-2-one meetings.
- Work with Service Managers in the Automation & Telemetry teams to identify and develop cross-skilling opportunities to address geographical coverage, skills gaps and development opportunities.
- Establish Technical Training Plans in place to meet the Operational and Strategic needs of the service business.
Key Metrics
Ensuring Key Financial and Operational Performance Metrics & Targets are met:
- Chargeable Utilization
- Cost Centre Under / Over Recovery
- SLA and On-Site Service Revenue (IDIBP)
- SLA and On-Site Services Gross Margin
- Orders Growth (Collective)
- On-Site Service Customer Satisfaction (NPS and NSS)
- Installed Base (Ferret) Compliance
- On-timeme Service delivery (PM, Health checks etc.)
- OneVoice feedback and results
- Performance ratings and appropriate development plans.
Qualifications
About You:
- BS Engineering or equivalent/MS preferred.
- Minimum of 5 years of engineering experience within a leading automation project organisation.
- Desire to learn and develop both technical and leadership skills.
- MUST have a high desire to learn new technologies across systems and hybrids and be able to pass on this knowledge and ensure the whole team benefits. MUST have a strong desire to lead and manage resources for the benefit of the service business and take full ownership of field services over time.
- Demonstrable planning skills.
- MUST be able to plan resources and ensure utilisation is kept high whilst also ensuring engineer development meets future goals.
- Excellent and effective communication skills.
- Expected to visit clients and act in the semi-sales role and showcase Schneider-Electric technology and resources.
- MUST actively participate in delivery meetings both in West Africa and across the wider hub.
- Possess the potential to develop a high-performance team, understanding the need for business and commercial decisions to be effectively cascaded.
- Due to large opportunities in the service pipeline its essential that the team is high-performance and ability to deliver service needs to key customers.
Desired:
- Open and supportive personality with a genuine inquisitive nature.
- Willingness to put in the extra effort to ensure continued service success.
- Good technical and commercial decision-making skills.
- Whilst the role is predominantly office based there will be a need for occasional travel and site work as and when needed.
- Experience and capability in CS sales, engineering, documentation, standardization, or training tasks, including developing, evaluating, implementing Security policies and Procedures, Audit and Compliance (both policy and technical). This is desired but not essential.
Benefits
- Schneider Electric believes in rewarding and recognizing employees who contribute to the success of the Company.
- Our rewards programs are designed for employees who are aligned to our strategy, engaged and successfully contributing to the organizational goals.
- These philosophies, as well as our desire to care for you and your family, form the basis of our Total Rewards offer.
Application Closing Date
Not Specified.
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2). Service Outside Sales Representative, Secure Power
Req ID: 008J57
Location: Lagos
Categories: Sales
Your Mission
- We have an opportunity for an established Service Outside Sales Representative – Secure Power to join our Services Business based in Lagos, Nigeria.
- This position will be 100% empowered to work in a hybrid work environment that could include a mix of remote/home, in the office, at Customer Sites or traveling.
Scope of Responsibilities
- Develop a strategic business plan to maximize service opportunities.
- Develop strong customer relationships and promote a holistic solutions approach to minimize risk, promote safety and maximize availability.
- Deliver on agreed customer account plans and pre-sales activities and metrics.
- Identify and develop new service opportunities and project opportunities to grow the existing pipeline.
- Collaborate with other sales, and key operational professionals, to optimize portfolio reach and return.
- Embrace, promote, and embed digitization across sites, customers, and growth opportunities.
Qualifications
About You:
- The successful candidate should have a (4) year College Degree or equivalent work experience.
- 5 – 10 years of technical sales experience.
- Experience winning high-value business through client-facing demand creation.
- Knowledge of/Exposure to Data Centres and/or UPS’s/Critical Cooling products.
- Turnkey/Projects Sales Experience, ideally with Bid Management and Facilitation.
- Known for your curiosity, Love of Technology and Consultative Selling Approach
Application Closing Date
Open until filled.
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3). Senior Pre-Sales Engineer (Data Centre Solutions & BMS)
Location: Ikeja, Lagos
Employment Type: Full-time
Reg ID: 008ORI
Mission
- Capitalizing on in-depth knowledge of customer process, applications, and decision criteria in the segment.
- The Senior Pre-Sales Engineer works inside a country or region closely with Sales to bring a differentiating value proposition to the customer, leveraging the complete Schneider Electric offer portfolio (Multi BU / Tier 3 solutions).
Responsibilities / Activities
- Work with sales team on the relationship and technical management of large deals including influencing tenders prior to being released, as well as our technical response and compliance to tenders
- Coordinating and providing technical seminars for both business partners and end users
- Educate Consulting Engineers and End Users on IT InfrastruXure (ISX), Schneider Electric datacenter products, solutions and double conversion technologies.
- Provide datacenter product and solution training to the sales team and partners.
- Provide technical training on all Schneider Electric products and solutions for partners and Account Managers.
- Support key account managers and internal sales representatives from a technical standpoint on datacenter products and solutions.
- Interact with end users to understand their datacenter, server rooms cooling, or critical power infrastructures, and provide customized solutions for their requirements
- Proactively find and influence key decision makers, to develop their preference towards Schneider Electric technologies and solutions.
- Provide both pre- sales product support for identified high end clients.
- Provide both pre- (80%) and post- (20%) sales product support for identified high end clients.
- Reporting on various aspects of the job
Detailed Key Result Area:
- Customer – Develop strong working relationships with the client and internal support functions to improve solutions delivery and maximize opportunities for repeat business.
- Quality / Governance – Developing and promoting company standards.
- Customer Application Knowledge – Ability to understand the customers technical and application needs, to promote the appropriate Schneider Electric offer that meets the customer requirements.
- Influence & Convince – Present sound arguments with energy and conviction.
- Understand and respond to others’ needs and agendas. Leverage own network to build support. Create a foundation of support through integrity and consistency.
- Designing of full turnkey datacenter solutions.
- Specifying cooling, power, servers room, monitoring for large data centers.
- Proposing Data Center Management software for datacenters and server rooms.
- Designing electrical single line diagram (SLD) for complete datacenter power requirements.
- Carrying out energy efficiency assessments in legacy datacenters and evaluating potential savings gained by employing new energy efficient systems based on power usage effectiveness (PUE).
- Presenting datacenter solutions proposals to customers to highlight potential benefits from the proposed offers.
- Achieve Sustainable Results – Ensure successful execution of strategies. Monitor and follow-up on plans using relevant metrics (short-term and long-term). Take the necessary steps to overcome obstacles and push goals. Maintain high levels of energy in a fast-paced environment.
Competencies:
Customer:
- Develop strong working relationships with the client and internal support functions to improve project execution and maximize opportunities for repeat business. The individual must have strong customer focus.
Customer Application Knowledge:
- Ability to understand the customers’ technical and application needs, in order to promote the appropriate Schneider Electric offer that meets the customer requirements mainly in offer domains applied to Critical Power, Cooling, for Industrial Mission critical application, Datacenters, as well as Infrastructure Management Software’s.
Influence & Convince:
- Present sound arguments with energy and conviction. Understand and respond to others needs and agendas. Leverage own network to build support. Create a foundation of support through integrity and consistency.
Finance Literacy:
- Ability to consider the financial dimension in all business matters.
Communication:
- Ability to communicate effectively at all levels.
Qualifications
Education and Experience:
- Mechanical / Electrical / DC systems Engineering with HVAC qualification.
- Project Management qualification/training.
- Must have 5 to 8 years relevant experience.
- Demonstrate key mechanical and electrical competencies and theory.
- Know and apply safe electrical practice according to guidelines set by relevant electrical safety supervisory bodies.
- Exposure to Schneider Electric IT infrastructure solutions is preferred.
- Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center. In-depth knowledge of Electrical and HVAC systems for Datacenter application, as domain of expertise:
- Generic mechanical room cooling infrastructure such as chillers, Cooler Units, and
- Various air distribution methodologies, Critical Power Infrastructures UPS and Batterie storage systems
- Hybrid Edge and Datacenter Server room infrastructure
- Prefabricated Modular Datacenter
- Knowledge of physical threats monitoring, and datacenter infrastructure management software would be an added advantage.
- Competent in use of basic IT programs such as MS Word/Excel or similar
Requirements
- Drivers’ license (Valid)
- Datacenter Certification (CDCP, CDCS, CDCE, TIA 942) preferable.
- Uptime Accredited Tier Designer certification would be an added advantage
Team:
- This is an individual contributor role with no direct reports but requires someone with good teamwork capabilities
Breadth:
- This role will support the West African region primarily with the opportunity to support the East and South English-African-speaking countries as well.
Application Closing Date
Not Specified.
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4). Graduate Trainee Program, 2024
Location: Lagos
Employment Type: Full-time
Reg ID: 008ORM
Description
- The best way to learn is by doing. Develop your skills and acquire valuable experience in a fast-paced, challenging and results-driven global organization.
- Why not join our 2024 Graduate Trainee Program commencing in February 2024!
About you:
- You are currently pursuing or have completed a university degree (BEng, BSc Eng or BEng Tech Honours) in Electrical, Electronics, Instrumentation/Control, Electrical and Computer Engineering and Mechatronics Engineering, Computer Science, E-commerce
- Recent graduate (2022-2023) with no formal work experience
- Excellent command of computer knowledge and MS Office applications
- Excellent oral and written communication skills in English
- Open and supportive personality with a genuinely inquisitive nature
- Willingness to work both nationally and internationally as and when required
- Customer First – always willing to put customers and others first
- Embrace Different – comfortable dealing with different cultures and embracing change
- Dare to Disrupt – not afraid to do things differently and challenge the status quo
- Learn Every Day – eagerness to learn new skills (fast), a growth mindset
- Act like Owners – take ownership of tasks and not rely on others to drive you
Qualifications
Desired Characteristics:
- A positive attitude, with an eagerness to learn and a flexible approach to working.
- Ability to problem solve, capable of prioritizing and multi-tasking.
- Strong interpersonal skills and ability to work effectively within diverse teams.
What do we offer in this specific role?
- Buddy/mentor – who will help you to smoothly find yourself in our company.
- Training tailored to your needs/experience.
- Relaxed, fun, and engaging environment – we’re not just about business: volunteering, extra projects, and integration events.
- Exposure to a range of Schneider-Electric Process Automation technologies and products.
- Experience in being part of the Schneider-Electric Africa expansion plans.
- Growth opportunities to develop technical and non-technical skills.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: