Guest Relations Host at Jones Lang LaSalle Inc

Jones Lang LaSalle Inc. (JLL) (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of the real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Job Title: Guest Relations Host

Job Requisition ID: REQ413697

Location: Lagos

Job type: Full-time

Responsibilities

Meeting Room and Client Suite Management:

• Professional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional, warm and genuine
• Ensure all meeting rooms are kept clean, tidy are ready for use – ensure highest level of cleaning standards.
• Pre- checks to be conducted before every meeting including equipment and AV/ VC checks
• Set up and reset of internal and external meeting rooms, training rooms or conference rooms. Manage rooms to be set up appropriately according to individual booking and equipment requests.
• Rooms should be reset as appropriate in line with daily booking schedules
• Issue Resolution- resolve simple AV/ VC, collaboration tools or other meeting and conference room related equipment issues
• Support and manage the meeting room booking system, which includes booking all forward and same day reservations, cancellations and / or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their booking
• Manage catering requests, AV or VC, room equipment, any special requirements etc… liaise with FM team/catering/ security/ any other vendors as appropriate to ensure all requests are fulfilled accordingly
• Ensure meeting room booking system is up to date- details for rooms are correct, assist with any booking inquiries and liaise with supporting teams if necessary
• Manage meeting room inventory checks
• All meeting rooms consumables, including F&B, should be refilled and reset after each meeting where appropriate
• Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day
• Encourage and nudge appropriate booking behavior and provide utilization reporting including block booking, no shows etc…
• Conduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilisation

Hospitality and Events Management:

• Manage and follow up on the event set up / run down on the respective floor, ensuring everything is in order including technology assistance and all teams involved are prepped for required activities
• Assist with coordination of events: supervise the set-up / dismantling of event venues, perform risk assessments.
• Liaise with necessary teams (security, housekeeping etc…) as necessary to ensure a consistent level of service
• Provide food and beverage service for external/ client suite meetings or events.
• Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions, fine dining, any special requests etc…
• Supervise and be present throughout event
• Assist with any ‘ad hoc’ requirements or request related to functions and events
• Assist with communications to promote, confirm attendances, create name badges etc…
• Assist with any other internal events lead by business as requested
• Provide team briefs for wider workplace team on upcoming events, conferences, client suite events to ensure all teams are aware of activities

Reception and Visitor Management:

• Always deliver 5* customer service with a professional and presentable appearance
• Meet and greet all staff, customers and visitors professionally and cheerfully
• Ensure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs
• Serve as an information source for staff and customers- assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriate
• Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner
• Manage all visitor categories in line with security protocol
• Inform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)
• Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriate
• Issue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staff
• Proactive premises inspections, proactively raise work orders for surrounding areas to report any maintenance issues, cleanliness issues or system faults where necessary
• To be customer focused at all times, by being visible at the reception desks and developing relationships with staff and customers
• Suggest ideas for developing and evolving the reception services and assist in implementing these ideas
• Regularly monitor customer feedback and produce an appropriate action plan based on the results
• Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media
• Brief visitors on arrival on fire evacuation procedures- emergency exits, evacuation routes and assembly points

Pantry and Utility Management:

• Ensure high end user satisfaction for all pantry and social hub services. All pantry consumables shall be of good quality and appropriate selection is provided
• Ensure sufficient supply of pantry consumables for day to day operations- replenish/ order stock if necessary
• Ensure stationery cabinets and first aid boxes are replenished with consumables
• Proactively check the pantry and social hub areas are kept clean, hygienic, orderly and dry always.
• Raise work orders for identified issues
• Report/ replace lack of stock in centralised utility room supplies of stationery & printer toner

Other responsibilities include (but not limited to):

• Always ensure seamless communication with community hosts/ FM teams to ensure an efficient and consistent level of service is achieved
• Manage telephone enquiry services (internally & externally) also known as switchboard services
• Support the desk management system in the role of concierge (super user) for a specified zone / sites
• Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media
• Ensure full statutory and operational compliance is achieved in line with contract KPI’s
• Be aware of changing needs of customers and adjust the service accordingly in line with global standards
• Ensure compliance with H&S processes and procedures, including internal and external audits
• Ensure that all agreed service objectives are met in line with client expectations
• Provide admin and financial support as and when required
• Provide an excellent standard of client service
• Any other reasonable requests

Qualifications

• Fluent in the English language – written and oral
• You are passionate about people, providing them with great experiences. A natural “people person” with exceptional Customer Service skills and attuned to customer needs
• Excellent verbal and written communication skills with the ability to communicate professionally and effectively
• Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, Teams, SharePoint, and Access)
• Previous Hospitality/ Reception experience is preferred- minimum 3 years
• High attention to detail
• Flexible and proactive; Comfortable working in a fast-paced environment
• Strong problem-solving skills with the ability to react quickly and decisively when faced with a problem or issue
• Strong team player with a commitment to support their colleagues
• Ability to work under pressure and to tight deadlines
• Exceptionally organised and skilled in multi-tasking, with outstanding time management skills
• High level of grooming standards
• Proven track record of achievement.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online