Guest Relations Officer at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

Job Title: Guest Relations Officer

Location: Abuja (FCT)

Employment Type: Full-time

Job Summary

• The Guest Relations Officer (GRO) is responsible for providing outstanding customer service and ensuring a positive and welcoming experience for all guests.
• The GRO acts as the primary point of contact for guests, resolving issues, responding to inquiries, and offering information about services, amenities, and local attractions.

Key Responsibilities

• Welcome guests warmly upon arrival and ensure they feel valued and cared for.
• Handle guest check-ins and check-outs professionally and efficiently.
• Maintain a strong presence in the lobby and guest areas to proactively assist guests.
• Respond to guest inquiries, requests, and complaints promptly and effectively.
• Coordinate with other departments (housekeeping, room service, maintenance) to meet guest needs.
• Arrange special services such as transportation, restaurant reservations, or event tickets.
• Promote hotel services and facilities, upselling where appropriate.
• Record guest preferences and feedback to enhance future visits.
• Handle VIP guests with discretion and provide personalized service.
• Ensure guest satisfaction and follow up on any unresolved issues.
• Maintain knowledge of hotel policies, services, pricing, and local area attractions.

Qualifications and Skills

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Previous experience in customer service or hospitality (1–2 years minimum preferred).
• Excellent communication and interpersonal skills.
• Friendly, professional demeanour and strong problem-solving abilities.
• Ability to handle stressful situations with poise and diplomacy.
• Fluency in English; additional languages are a plus.
• Proficiency in hotel management software (e.g., Opera, etc) and Microsoft Office Suite.
• Flexible schedule including weekends, holidays, and evenings.

Application Closing Date
10th June, 2025.

How to Apply: Interested and qualified candidates should send their CV and Photograph to: [email protected] using the Job Title as the subject of the email.