Guest Service Agent/Associate at Hilton Hotels

Hilton Hotels is the world’s largest hospitality corporation, with properties ranging from exquisite full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided the best in lodgings, service, facilities, and value to business and leisure visitors. Hilton is committed to upholding its legacy of offering excellent guest experiences across all of its worldwide brands. Every day, we work together to create outstanding hospitality experiences across the world in order to fulfill our mission of filling the earth with the light and warmth of welcome. And our incredible Team Members are at the center of it all.

Title: Guest Service Agent/Associate

Ref No: HOT09W5B

Location: Ikeja, Lagos

Employment Type: Full-time

Category: Hotel Curio Lagos Airport

Job Summary:

• A Guest Service Agent plays a vital role in providing exceptional reception services to guests, ensuring a positive experience from check-in to check-out, and performing audit procedures when required.

Key Responsibilities:

• Guest Queries: Address guest inquiries promptly and efficiently to achieve positive outcomes.
• Reception Efficiency: Ensure a seamless reception experience for guests, including check-in and check-out processes, and perform necessary audit procedures.
• Feedback Reporting: Keep the Guest Service Manager informed of relevant guest feedback and any interdepartmental issues.
• Customer Service: Maintain a high level of customer service at all times.
• Training: Attend relevant training courses as needed and assist with the Night Team’s training and development efforts.
• Product Knowledge: Demonstrate knowledge of hotel room categories, rates, packages, promotions, and other relevant information to fulfill daily duties effectively.
• Occupancy Maximization: Optimize room occupancy and utilize upselling techniques to promote hotel services and facilities.
• Payment Handling: Adhere to correct procedures for accepting foreign currencies, credit cards, and cash in line with the hotel’s credit policy.
• Security and Compliance: Comply with hotel security, fire regulations, and health and safety legislation. Follow company brand standards.
• Cross-Departmental Assistance: Provide assistance to other hotel departments as needed.

Qualifications and Skills:

• Previous experience in a customer-focused industry.
• Positive attitude and strong communication skills.
• Commitment to delivering high-quality customer service.
• Excellent grooming standards.
• Calm, efficient, and organized with great attention to detail.
• Ability to multitask while maintaining a positive attitude.
• Professional manner with a focus on hospitality and guest service.
• Capable of working independently and as part of a team.
• Competent IT proficiency.

Advantageous Capabilities and Distinctions:

• Previous experience in cash handling.
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
• Conflict resolution experience.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online