Company Info

Mid sized business

1 to 50 Employees

Bolton White Group is a group of hospitality brands providing exceptional services across all our business units.

Bolton White Group is a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Job Title: Guest Service Agent

Location: Abuja (FCT)

Employment Type: Full-time

Job Summary

  • A Guest Service Agent is responsible for providing excellent customer service to hotel guests by handling check-ins, check-outs, reservations, and inquiries.
  • They serve as the primary point of contact for guests, ensuring a seamless and pleasant stay.

Key Responsibilities
Front Desk Operations:

  • Welcome guests warmly and assist with check-in and check-out procedures.
  • Process room assignments, key issuance, and payments accurately.
  • Maintain guest records and update profiles in the hotel management system.

Guest Assistance & Customer Service:

  • Respond to guest inquiries, requests, and concerns professionally.
  • Provide information on hotel services, amenities, and local attractions.
  • Handle special requests such as room upgrades, late check-outs, or special accommodations.

Reservations & Billing:

  • Manage room reservations and cancellations efficiently.
  • Process payments, issue invoices, and ensure accurate billing.
  • Assist with night audits and daily financial reconciliation as needed.

Problem Resolution & Communication:

  • Address guest complaints and escalate unresolved issues to management.
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
  • Follow up on guest concerns to ensure satisfaction.

Compliance & Professionalism:

  • Adhere to hotel policies, safety procedures, and service standards.
  • Maintain a professional appearance and demeanor at all times.
  • Uphold confidentiality and security measures regarding guest information.

Requirements

  • High school diploma or equivalent; a degree in Hospitality Management is a plus.
  • Previous experience in front desk, guest services, or customer service (preferred).
  • Strong communication, problem-solving, and interpersonal skills.
  • Proficiency in hotel management software (e.g., Opera, PMS) and basic computer skills.
  • Ability to handle stressful situations and multitask effectively.
  • Attention to detail and a strong commitment to guest satisfaction.
  • Flexibility to work shifts, weekends, and holidays.
  • Multilingual skills (preferred but not required).

Application Closing Date
15th April, 2025.

How to Apply: Interested and qualified candidates should send their CV and Photograph to: [email protected] using the Job Title as the subject of the mail.

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