Company Info
Mid sized business
1 to 50 Employees
Bolton White Group is a group of hospitality brands providing exceptional services across all our business units.
Bolton White Group is a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.
Job Title: Guest Service Agent
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- A Guest Service Agent is responsible for providing excellent customer service to hotel guests by handling check-ins, check-outs, reservations, and inquiries.
- They serve as the primary point of contact for guests, ensuring a seamless and pleasant stay.
Key Responsibilities
Front Desk Operations:
- Welcome guests warmly and assist with check-in and check-out procedures.
- Process room assignments, key issuance, and payments accurately.
- Maintain guest records and update profiles in the hotel management system.
Guest Assistance & Customer Service:
- Respond to guest inquiries, requests, and concerns professionally.
- Provide information on hotel services, amenities, and local attractions.
- Handle special requests such as room upgrades, late check-outs, or special accommodations.
Reservations & Billing:
- Manage room reservations and cancellations efficiently.
- Process payments, issue invoices, and ensure accurate billing.
- Assist with night audits and daily financial reconciliation as needed.
Problem Resolution & Communication:
- Address guest complaints and escalate unresolved issues to management.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Follow up on guest concerns to ensure satisfaction.
Compliance & Professionalism:
- Adhere to hotel policies, safety procedures, and service standards.
- Maintain a professional appearance and demeanor at all times.
- Uphold confidentiality and security measures regarding guest information.
Requirements
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Previous experience in front desk, guest services, or customer service (preferred).
- Strong communication, problem-solving, and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, PMS) and basic computer skills.
- Ability to handle stressful situations and multitask effectively.
- Attention to detail and a strong commitment to guest satisfaction.
- Flexibility to work shifts, weekends, and holidays.
- Multilingual skills (preferred but not required).
Application Closing Date
15th April, 2025.
How to Apply: Interested and qualified candidates should send their CV and Photograph to: [email protected] using the Job Title as the subject of the mail.