Company Info
AA Rescue is a multi-service organization founded in 2003 with the prime focus of giving comfort, removing distress and protecting the Nigerian populace
AA Rescue is a multi-service organization founded in 2003 with the prime focus of giving comfort, removing distress and protecting the Nigerian populace by providing prompt emergency roadside assistance to stranded motorist in cases of vehicular breakdowns and accidents.
Job Title: Head, Outsourcing
Location: Jakande, Lekki – Lagos
Employment Type: Full-time
Key Responsibilities
- Develop and implement the outsourcing business strategy in line with organizational goals.
- Identify opportunities for service improvement, business expansion, and innovation.
- Lead the development of outsourcing models, pricing strategies, and operational structures.
- Build and maintain strong relationships with key clients to ensure client satisfaction and retention.
- Oversee contract negotiation, renewal, and performance management.
- Act as the escalation point for resolving client issues or service complaints.
- Ensure consistent, high-quality service delivery across all outsourced accounts.
- Monitor key performance indicators (KPIs) and ensure SLAs are met.
- Regularly evaluate operational efficiency and initiate continuous improvement efforts.
- Oversee recruitment, deployment, training, and supervision of outsourced staff.
- Drive staff productivity and client satisfaction through effective team coordination.
- Ensure all operations are compliant with labor laws, client contracts, and internal policies.
- Prepare and present periodic reports on outsourcing performance, revenue, and staffing metrics.
- Identify and pursue new outsourcing opportunities and partnerships.
- Collaborate with the sales team to prepare proposals, pitches, and presentations for prospective clients.
- Conduct market research to stay abreast of trends and competitors in the outsourcing space.
Requirements
- Bachelor’s Degree in Human Resource Management, Business Administration, or related field. A Master’s Degree or professional certification (e.g., CIPM, SHRM) is an added advantage.
- Minimum of 7–10 years relevant experience, with at least 3 years in a leadership role in outsourcing, HR services, or manpower supply.
Application Closing Date
11th July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.