Hotel Front Office Supervisor at Eleon Talent Partners

Eleon Talent Partners – Our client is a distinguished 5-star hotel located in Abuja, renowned for its commitment to excellence in hospitality. With a focus on refined comfort, modern elegance, and personalized service, the hotel offers a sophisticated experience tailored to both business and leisure guests. Blending contemporary luxury with serene surroundings, the hotel prides itself on delivering memorable guest experiences through innovation and a culture rooted in warmth and professionalism.

Job Title: Hotel Front Office Supervisor

Location: Abuja (FCT)

Job Summary

• The Front Office Supervisor plays a pivotal role in delivering exceptional guest experiences by overseeing the day-to-day operations of the Front Office in the hotel.
• The role incumbent ensures the smooth coordination of check-in/check-out procedures, guest relations, and team performance while upholding the highest service standards.

Key Responsibilities

• Oversee daily operations of the Front Office, including reception, concierge, guest relations, and reservations to ensure seamless and exceptional guest service.
• Supervise, train, and support Front Office associates, ensuring high levels of professionalism, efficiency, and hospitality at all times.
• Ensure all guests are welcomed promptly, courteously, and according to service standards, providing personalized service throughout their stay.
• Monitor room availability, rates, and guest profiles, ensuring accurate and efficient check-in/check-out procedures.
• Handle guest inquiries, concerns, and complaints with discretion and efficiency, ensuring timely resolution and guest satisfaction.
• Ensure compliance with brand standards, operating procedures, and local regulations across all front office activities.
• Monitor staff performance, conduct regular briefings, and provide coaching to maintain a high-performing, motivated team.
• Maintain accurate records, reports, and handovers, ensuring efficient communication across shifts and departments.
• Uphold the hotel’s safety, security, and hygiene protocols at all times within the front office area.
• Act as Duty Manager when required, representing management and making operational decisions in the absence of senior leadership.

Requirements

• Bachelor’s Degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major
• 5 years’ experience in charge of hospitality guest services in relevant Hotel Front Office senior leadership responsibilities.
• Other hospitality certifications are an added advantage
• High level of experience with top brands in the hospitality Industry

Application Closing Date
10th June, 2025.

How to Apply: Interested and qualified candidates should send their Resumes to: [email protected] using the job title and industry as the email subject.

Note: Only shortlisted applicants will be contacted.