Company Info
Mid sized business
A leading multinational company with interest in Telecommunications, dedicated to fostering a culture of continuous learning, training and development of budding talents
1 to 50 Employees
A leading multinational company with interest in Telecommunications, dedicated to fostering a culture of continuous learning, training and development of budding talents, is recruiting a highly competent, talented and self-motivated candidate to fill the position below:
Job Title: Information System Management Trainee
Ref: ISMT
Location: Nigeria
Key Responsibilities
- Manage customer expectations regarding issue resolution timelines.
- Ensure users receive timely and effective support.
- Log incidents and service requests and maintain relevant records.
- Escalate complex or unresolved incidents.
- Respond to incoming service desk tickets, logging issues accurately and efficiently within the ticketing system.
- Assist in the development, implementation and maintenance of information systems to support business operations.
Qualifications, Experience & Skills
- First Class or Minimum of Second Class Upper in Computer Science, Software Engineering, Information System or related discipline. Must have completed NYSC.
- Industry ITILv4 Certification is an added advantage.
- Previous internship experience in marketing or telecom is an added advantage.
- Strong analytical skills and ability to interpret data and reports.
- Proficiency in Microsoft office and familiarity with IT project management tools
- Excellent verbal and written communication skills.
Application Closing Date
24th March, 2025.
How to Apply: Interested and qualified candidates should send their Resume possibly with a scanned passport photograph to: [email protected] using the Reference as the subject of the mail.