IT Operations Assistant at The International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

Job Title: IT Operations Assistant

Job Ref: STS2025-07

Location: Ibadan, Oyo

Duration: 6 months’ renewable

Duties

• Accurately document instances of hardware failure, repair, installation and removal and pass them to the Supervisor where necessary.
• Repair computers, peripherals, network equipment, software, printers and A/V systems that require specialized computer and electronic repair skills to maintain computer and network equipment safely and in a functional operating system.
• Perform desktop fixes, including installing, upgrading, configuring parameters, systems and application software and ensure that the anti-virus software and virus definitions are up-to-date.
• Work on assigned tickets already logged via the institutional helpdesk – Freshworks
• Log, receive and respond to incident/ request/ problem on Freshworks.
• Follow-up on all tickets assigned and from end-user to completion and resolutions.
• Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
• Work with end-users to identify and deliver required PC service levels.
• Asses malfunction of computer hardware of software applications to determine appropriate action to maintain computer and network operations.
• Perform any other duty as may be directed by the Supervisor.

Requirements
Qualifications:

• BSc / HND in Computer Science /  Engineering, Electrical / Mechanical Engineering, Information Technology or related field with a minimum of two (2) years’ experience performing a similar role in a well-structured environment.

Competencies
The ideal candidate must:

• Display excellent client relation, and Management
• Have good Customer Services, Relation and communication skills.
• Have sound knowledge of Microsoft Client Technologies Management Windows (10,11) and MacOS.

Benefits

• We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Application Closing Date
20th March, 2025.

How to Apply: Interested and qualified candidates should Click Here to apply online