Company Info
Large organization
200 + Employees
At Cavista, our mission is to empower organizations with the world’s best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation
At Cavista, our mission is to empower organizations with the world’s best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation, and our software solutions are custom-built to accommodate your domain and requirements. Through world-class consultation, innovative IT solutions and personalized client services, Cavista increases operational efficiency for organizations of all sizes.
Job Title: IT Support Technician
Location: Ilupeju, Lagos
Job Description
- We are seeking a highly skilled female IT Support Technician to provide technical assistance and support for hardware, software, and network related issues across the organization.
- The ideal candidate will be responsible for troubleshooting IT problems, maintaining systems, and ensuring smooth day to day operations for end users.
- This role requires expertise in Microsoft Azure, cloud infrastructure, and IT security best practices.
What you will do
- Provide first-line technical support to employees by diagnosing and resolving hardware, software, and network-related issues.
- Install, configure, and maintain computers, printers, mobile devices, and other IT equipment to ensure optimal performance.
- Monitor and maintain IT infrastructure, including servers, networks, and security systems, with a focus on Microsoft Azure cloud services.
- Manage Azure Active Directory (Azure AD) for user account provisioning, access controls, and security policies.
- Assist with user account management, including password resets, access requests, and system configurations.
- Respond to IT service requests and incidents in a timely manner, ensuring minimal disruption to operations.
- Perform system updates, patches, and software installations to maintain security and efficiency.
- Assist in IT asset inventory management, tracking and documenting IT equipment and licenses.
- Support remote employees by troubleshooting VPN, cloud-based systems, and remote desktop environments.
- Collaborate with the IT team on projects, upgrades, and implementation of new technologies, particularly Azure-based solutions.
- Implement Azure security best practices, including role-based access control (RBAC), identity protection, and endpoint security.
- Provide user training and guidance on IT best practices, cloud-based collaboration tools, and security protocols.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 1-3 years of experience in IT support, helpdesk, or technical support roles.
- Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
- Hands-on experience with Microsoft Azure administration, including Azure AD, virtual machines, and cloud security.
- Strong knowledge of Active Directory, Office 365, networking protocols, and cloud-based services.
- Familiarity with ticketing systems and IT service management frameworks (e.g., ITIL).
- Knowledge of cybersecurity best practices, firewalls, and endpoint security.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills, customer service orientation, and excellent communication abilities.
Additional Information
- Competitive Compensation
- 5 – day workweek
- Flextime
- Competitive Health Insurance (Employee + Spouse + 4 children)
- Wellness Programs
- Employee Training Programs
- Growth and Development.