Jobs at Co-Creation Hub (CcHUB) Nigeria

Job Purpose

• The Hub Operations and Customer Care Officer will ensure the efficient day-to-day management of the CEP Entertainment Hub by providing comprehensive administrative support, managing logistics, supervising facility staff, and addressing the needs of hub users. This role is pivotal in maintaining a well-organized, welcoming, and functional space, ensuring seamless operations, and offering front-line support to users and stakeholders.

Duties and Responsibilities

Administrative Support

• Manage day-to-day admin tasks: scheduling meetings, preparing agendas, and taking minutes.
• Maintain organised documentation: filing, data entry, and tracking logs for hub activities.
• Coordinate travel arrangements and logistics for the project team and visitors.
• Handle procurement tasks related to office and facility needs.

Logistics and Hub Operations

• Oversee entry and exit processes, ensuring people and equipment’s secure and orderly flow.
• Supervise cleaning and security staff to ensure the hub remains clean, organised, and safe.
• Manage procurement of hub supplies and equipment, ensuring all necessary materials are available.
• Monitor the condition of hub spaces and equipment, arranging maintenance and repairs as needed.

Event and Facility Coordination

• Support planning and coordination of hub events, workshops, and meetings.
• Manage event logistics, including room bookings, catering, equipment setup, and breakdown.
• Serve as the primary liaison between external vendors and service providers for event-related services.
• Ensure that the space is prepared for events and restored afterwards.

Customer Care and Stakeholder Engagement

• Serve as the hub’s first point of contact, addressing inquiries and supporting hub users with admin-related needs.
• Ensure hub users can access necessary resources and respond promptly to requests.
• Maintain and update contact lists, communication logs, and entry/exit data for internal and external stakeholders.
• Engage with hub members to ensure high customer service and support standards.

Office and Space Management

• Oversee the inventory of office supplies, equipment, and materials, placing orders when needed.
• Ensure that common areas are well-maintained and foster a productive environment.
• Assist in maintaining the security and confidentiality of hub operations, ensuring protocols are followed.

Project Team Support

• Provide support to the Project Manager and other team members as needed.
• Assist in the preparation of reports, presentations, and other project documentation.
• Participate in ad hoc tasks that contribute to the efficient functioning of the hub.

Qualifications

• Minimum of 1 years of administrative experience, preferably in a creative or media environment.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple tasks and prioritise effectively.
• Strong interpersonal skills and a proactive approach to problem-solving.

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Job Summary

• The Technical Media Associate is expected to support media production and management of the production process. This role combines technical prowess and the ability to create and troubleshoot in the eventuality of technical issues. This role involves overseeing the technical aspects of media equipment, assisting with content creation and editing, and ensuring the smooth operation of media-related systems.

Key Responsibilities

• Set up, operate, and maintain media equipment (cameras, microphones, lighting, podcast   studio and editing software)
• Troubleshoot and resolve technical issues related to media equipment and software.
• Perform regular maintenance and calibration of media tools and equipment.
• Assist in producing media content, including video, audio, and digital media.
• Edit and refine media content using industry-standard software and tools.
• Support the core communications team in the execution of briefs where needed.
• Provide technical support and guidance to team members/clients/space users on media equipment and software.
• Manage and organise media equipment and software assets, including tracking inventory and coordinating repairs or replacements.
• Ensure all media equipment and software are up-to-date and functioning correctly.
• Maintain accurate records of studio equipment usage, maintenance, and repairs to ensure smooth operation.
• Prepare reports on media production, equipment status, and any technical issues encountered.
• Work closely with the communications and project teams in the Hubs to achieve predetermined goals.

Qualifications

Physical Requirement

• Ability to lift and move media equipment and materials.
• Capacity to work in various environments, including studios, offices, and on-location settings.

Experience

• 2-3 years of proven experience with media equipment and software, including cameras, editing software, and audio equipment.
• Experience in using media editing software
• Experience in media production or technical support roles, especially audio, is advantageous.
• Excellent organisational and communication skills, with the ability to work effectively in a team environment.

Deadline: Not Stated

How to Apply: Use the links below to apply: