Company Info
9mobile is a private limited liability corporation based in Nigeria. In 2007, EMTS obtained a license for unified access service from the Nigerian Communications Commission. In addition to receiving spectrum allocations in the 900 and 1800 MHz bands, the License allows EMTS to offer Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services, and National/Regional Long Distance Services.
1). Specialist, Digital Marketing
Job ID: IRC5092
Location: Lagos
Job Summary
- Manage the planning and delivery of digital marketing strategies and campaigns for EMTS.
- Responsible for monitoring digital campaigns and advising on effective yet cost-saving strategies and platforms with considerable return on investment/ad spend while taking ownership of 9mobile’s online presence and digital brand identity with effective social media marketing executions.
- The role will also see to launching best SEO practices for organic growth and brand visibility and deliver actionable insights to improve overall business performance.
Principal Functions
Tactical:
- Develop and implementmulti-touchpoint digital marketing strategies aligned with the business andmarketing goals.
- Develop and implementexciting social media marketing strategies in line with brand identity andglobal best practices
Operational:
- Monitor digital mediacampaigns and drive efficiency across all paid executions on digital channels (Google Search & Display, Facebook, Twitter & Instagram, Programmatic, etc.)
- Optimize campaigns forconversion with agility to curb budget wastage and maximize ROAS
- Develop, deploy andmanage website content as a core touchpoint for brand presence and customerengagement with the aim to improve customer satisfaction
- Content planning andcreation, scheduling, and deployment
- Conduct sociallistening through dedicated tools to keep track of social media brand mentions, sentiments, share of voice, etc.
- Research andoptimization of copy, keywords and landing pages on web and mobile for SEO.
- Work with PR and Marketing Communications teams to drive link building and other SEO elements incontent creation and content programming
- Use data to measure and report performance of all digital marketing campaigns and assess againstgoals (ROI and KPIs).
- Monitor digital marketing trends locally and globally and suggest ways to creatively leveragethem in line with our brand’s DNA.
- Constant innovation onhow to improve 9mobile’s social media activities and overall digital performance while providing perspective for adoption where appropriate
- Carry out other activities as instructed by the Manager, Digital Marketing
Educational Requirements
- First Degree or equivalent in Marketing, Digital Media or any other related field
Experience, Skills & Competencies:
- Three (3) years plus relevant work experience as a digital marketing specialist
- Proven experience withsocial listening, campaign monitoring, website and mobile analytics tools (e.g,Brand24, Meltwater, Google Analytics, Google Adwords, Keyword Planner, SearchConsole, Appsflyer, Mixpanel, etc.)
- Solid understanding ofperformance marketing, conversion, and customer acquisition & retentionstrategies
- Google AdsCertifications or equivalent
- Working knowledge ofHTML, CSS, and JavaScript development and constraints.
- Proven SEO & SEMexperience
- Proven experience ininnovative digital campaigns and effective service delivery
- Very good conceptualand analytical thinking skills
- Good interpersonal andcommunication skills
Application Closing Date
Not Specified.
===
===
2). Analyst, IREG & Voice Roaming
Job ID: IRC5082
Location: Abuja
Job Summary
- Engage in integration and activation of roaming services with new partners globally over all technologies, safeguard roaming performance, periodical tests and new test according to the changes or improvement of new numbering / routing plans.
- There is also the need to ensure that global roaming quality (GRQ) and its KPI’s are delivered as set targets.
Principal Functions
- IREG test preparation and execution asper business defined targets.
- Proactive checks and analysis as per roaming dashboard activities defined in-order to drive improvement.
- Roaming traffic analysis and improvement action plans to be driven.
- Suggest and implement right solutions in-order to keep the roamers and improve roaming traffic.
- Drive and deliver roaming products and solutions to enhance customer delight and roaming revenue.
- Perform roaming tests (IR24, IR35, IR50and IR60) for different technologies, implement and debug roaming configuration.
- Facilitate the signing of international Roaming Agreement (IRA) and Preferred Roaming Agreement (PRA) with key roaming partners.
- Compile and Update EMTS roaming particular information on GSMA Info Center.
- Conduct Periodic evaluations of monitoring tools deployed for roaming services and provide recommendation where required.
- Ensure daily and monthly tracking of roaming revenue
- Generate regular and special reports that summarize traffic and revenue, forecasted activities and escalate critical issues to provide effective recommendations in meeting key challenges.
- Collate voice and GPRS roaming rates / IOT for partners networks
- Detailed and effective documentation of solution design, HLD, LLD, Acceptance documents, roaming database, Rates/IOTs, capacity and utilization.
- Ensuring effective documentation of roaming KPI, SLA and SIM Management Documents.
- Ensure response to roaming partners queries/issues appropriately as required.
- Track and Review roaming Trouble-tickets, Change request, IREG test and Dashboard.
- Ensure regular configuration audits and implement service gaps where identified.
- Follow-up and co-ordinate with roaming partners to facilitate timely delivery of test completion certificate (TCC) and corresponding commercial launch letter (CLL)
- Follow-up on any related roaming steering or anti-steering attempts by roaming partners
- Analyse and derive statistical information using the monitoring tools (Syniverse and SMART-Web vision) available.
- Ensure an effective technical relationship with roaming partners.
- Perform other duties as assigned by the Manager, Carrier & Data services.
Educational Requirements
- First Degree in Electrical Engineering or Computer Science.
- Two (2) – three (3) years work experience on telecommunication roaming.
Application Closing Date
Not Specified.
===
===
3). Manager, Contact Centre Operations
Job ID: IRC5083
Location: Lagos, Nigeria
Job Summary
- Manage the activities of the call centre to ensure the smooth implementation of operational plans and realization of service level targets
Principal Functions
Tactical:
- Keep abreast of global and local best practice as it relates to the call centre operations.
- Assist in continuously reviewing EMTS’s call centre processes, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
- Assist in identifying required resources, personnel and funding to achieve the unit’s strategy.
- Establish and maintain relationships with key internal and external stakeholders.
Operational:
- Plan and manage day-to-day call centre operations in EMTS.
- Develop and ensure appropriate implementation of approved call centre strategies, policies and procedures.
- Provide oversight and guidance in the execution of all call centre operations and activities.
- Analyse identified customer queries/complaints trends and appropriately communicate to relevant departments.
- Ensure adherence to the call centre duty roster.
- Manage cross-functional relationships with interfacing/support departments and units to ensure compliance with quality and service delivery standards.
- Conduct periodic procedural audit of call centre operations to ensure efficient service delivery.
- Design and implement strategies geared towards improving call centre activities (e.g. call segregation to control call volumes and facilitate speedy resolutions of queries).
- Assist in developing and implementing performance measurement and quality control matrices for call centre staff. Ensure timely implementation of all training interventions for call centre executives.
- Ensure a smooth implementation of change initiatives within the call centre.
- Ensure optimal utilisation of CRM systems and tools in EMTS’s call centre operations.
- Implement the work programs and plans of the unit in line with agreed upon procedures and guidelines.
- Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
- Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Contact Centre Operations.
- Perform any other duties as assigned by the Head, Contact Centre Operations.
Educational Requirements
- First Degree or equivalent in a relevant discipline.
- Postgraduate/ professional qualification in a related field will be an added advantage.
- Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: