Company Info
Large organization
200 + Employees
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria.
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
1). Head PMO (Project/Change Management & Governance)
Job Identification: 474
Location: Lagos
Job Schedule: Full time
Job Description
- Head PMO Lead will be responsible managing business needs, requirements, mapping capabilities within the IT domains and delivery of those needs on time, to budget and at agreed quality levels.
- The holder of this role shall collaborate with Smartcash IT team and partners performing the necessary analysis and design tasks related to the delivery of projects relevant to Smartcash transformation program.
- The Head PMO Lead will be reporting to Head of IT/Chief Information Officer and will be responsible for overall changes, upgrade of all Business Systems application operation across multiple within the Smartcash business organization.
Responsibilities
Managing Smartcash Projects & Delivery:
- Responsible for management of Smartcash project portfolio
- Track the delivery – ensure all project delivery milestones are met – Own and Drive
- Project stakeholder management, proactive monitoring and escalation
- Manage all key dependencies and risks on the project delivery – Proactively
- Ensure alignment on Smartcash Projects and ensure delivery is accurate and useful
- Ensure Requirement provided by business teams are adequately translated into functional/technical requirements and all stakeholders agree on actual delivery of the solution to meet business objectives
Ensure – CABs artefacts attained and kept - Review of test cases with business users – ensure accurate and meeting the intended objectives of the change/solution
- Perform PRE-UAT as per test cases and get ITD sign off. drive and ensure all stakeholders do the UAT on time. Be part of the UAT to ensure quality in tests and results
- Support business on UAT, ensure it is done on time
- Before Go Live – Validate test cases, Perform Pre-UAT on delivered solution before business
- UAT and sign off delivered solution based on problem statement
- Deployment – Work with operations, plan for the CAB approvals and get solution delivered to production on time.
- Publish release SmartCash delivery performance KPIs.
- Ensure CR and Project roll-out as per defined timelines
- Ensuring appropriate Governance mechanisms for successful implementation of projects.
- Delivering On-schedule, on-budget of IT solutions to facilitate commercial products and services through effective management of IT projects and/or programs.
- Post Go Live – Work with operations and perform basis sanity tests after go-live and confirm solution meet the intended results and solved the problem.
Maintaining and Supporting SmartCash Applications:
- Ensuring Business Value creation through Business/Enterprise application effectiveness, simplifying customer experience and efficient deliveries.
- Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
- Making Critical decisions and Leading critical delivery that attribute to the success of Smartcash business by collaborating with cross functional teams
Handling Change Requests:
- Requirements – Collect Complete, accurate information and with details required, engage all key stakeholders, ask all required questions for clarity on problem and solution needed (Raising CR is not a tick box).
- Perform Initial Impact Assessment – detailed understanding of the problem statement and high-level solution view and options – share details of all systems that are to be impacted, including possible increase load in the systems, user stories, reports, connectivity required etc.
- Identify all key dependencies and risks – and know to manage them.
- Understand how the solution will look like – Have view on what to be proposed solutions – How the problem solved or opportunity will be reached.
- Take and keep notes of all discussions gathered before raising the CR and have all put on the CR documents.
- Follow up – Get CR number within SLA and initial discussion of solution with SMEs and delivery technical leads.
Managing SME:
- Manage different SME in various domain to ensure they achieve their deliverables to drive organizational goals i.e. Manage core six (6) domains.
- Ensure that SME’s adequately capture and translate business requirements.
- Ensure that SME’s conduct and complete their UAT within predefined timelines.
Partner Relationship & OPCO Service Delivery:
- Managing partner(s) and ensuring service delivery to agreed quality and SLA.
- Ensuring value delivery to Smartcash by maintaining oversight of related managed services.
- Ensuring continuous alignment of IT actions with Business Imperatives.
- Ensure partner(s) develop and target IT capabilities towards high impact business initiatives.
Requirements
Educational Qualifications:
- MSc / Bachelor’s Degree in Computer Science, Systems Analysis or a related study.
- Experience working in multi-vendor managed service IT operating model.
- Demonstrated experience in engaging with senior level on resolving and presenting business problems
- Demonstrated experience in delivering large and complex IT projects.
- Experience with Waterfall (PMP/Prince2) and agile development methodologies is preferable
Relevant Experience & Functional / Technical Skills:
- 10-15 years of work experience on project management with relevant experience in Telecommunications/Financial Services/Fintech/Information Technology sectors.
- Have deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment.
- Have expertise in managing Enterprise, Pre-paid, Post-paid, VAS and Mobile Money related applications.
Have a clear understanding of what is needed to deliver Application automation and simplification related projects. - Have wide-ranging vendor management capability to continue strong working relationships with key stakeholders and external peers.
- Ability to make knowledgeable decisions on which business technical requirements cannot be met.
- Ability to assess the value from functions and capabilities of new technologies
Other requirements:
- Leadership skills with ability to manage direction for other partners Application domain experts
- Structured approach to work, with the ability to plan, and organize larger activities
- Clear in communication, both written and verbal
- Ability to apply multiple technical solutions to business problems
Application Closing Date
21st May, 2025; 17:00
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2). Lead, BI & Analytics SME
Job Identification: 473
Location: Lagos
Job Schedule: Full time
Job Description
- The BI & Analytics SME will be responsible for maintaining and supporting all BI & Analytics applications, tools and utilities to support Airtel Nigeria IT Services.
- This is an expert role with the responsibility for maintaining close collaboration with HQ-IT BI & Analytics Lead to ensure Airtel Nigeria is delivering business results expected on BI & Analytics domain.
Responsibilities
Drive delivery of team’s responsibilities, strategy and performance:
- Delivering activities in line with BI & Analytics Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria.
- Delivering solutions ensure that BI data is robust, auditable with appropriate control.
- Design and develop automation scripts and tools
- Designing and Delivering Intelligent translated telecom data to be used for business insights
- Develop Models for Intellectual marketing platform as well as solutions for tailored campaign for targeted segment.
- Promoting continuous improvement of processes and delivery of results within assigned domain.
- Ensuring Business Value creation through simplifying application design, simplifying customer experience and efficient deliveries.
- Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency
Managing Timely Rollout of Projects:
- Ensuring appropriate Governance mechanisms for successful implementation of projects.
- Delivering On-schedule, on-budget of IT solutions to facilitate commercial products delivery
- Perform Preventative Maintenance Tasks and Activities such as Reboots, Server Patching et al
Requirements
Educational Qualifications:
- MSc / Bachelor’s Degree in Computer Science, Systems Analysis or a related study
Relevant Experience & Functional / Technical Skills:
- 5-7 years of work experience on BI & Analytics Application’s design and delivery
- A background in Software development (especially mobile commerce) is preferable
- Demonstrated experience in delivering projects on relevant domain
- Experiencing in redesigning and simplifying the products, services and processes
- The BI & Analytics SME must have expert understanding and knowledge of data modelling and data warehousing design concepts, principles and methodologies including dimensional modelling and relational database concepts.
- The BI & Analytics SME will have a solid background in translating business demand to IT Solution design and applying multiple technical solutions to business problems.
- S/he should have specific skills and knowledge: Highly data literate with sound knowledge of BI data architectures.
Other Requirements:
- Structured approach to work, with the ability to plan, and organize larger activities.
- Clear in communication, both written and verbal.
- Ability to assess the value from functions and capabilities of new technologies finding appropriate technical solutions
- Knowledge of business process re-engineering principles and processes
- Strong Knowledge of Python, SQL, PLSQL, Unix Scripting.
Application Closing Date
21st May, 2025; 17:00
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3). Regional Business Analyst, North-East Region
Job Identification: 472
Location: Nigeria
Job Schedule: Full time
Job Description
- To drive Business Analysis, Business Performance Reporting, Project Management in the area of planning, performance tracking and gap analysis.
- To coordinate regional Sales activities, liaising with ZBMs, HO sales support team on regional inputs and deliverables.
Responsibilities
Provide zonal and regional reports and analyses on daily/weekly/monthly pipeline sales:
- Daily Sales Analysis, Reporting & Tracking
- Weekly Sales Analysis, Reporting & Tracking
- Monthly Sales Analysis, Reporting & Tracking
Provide reports on daily/weekly/monthly market development activities:
- Daily Reporting and tracking of Market Impact Team activities
- Weekly Reporting and tracking of Market Impact Team activities
- Monthly Reporting and tracking of Market Impact Team activities
Provide reports on Regional Operations Performance:
- To coordinate sales activities with other departments to ensure seamless correlation
To coordinate regional review meetings:
- To coordinate with relevant departments to ensure the success of regional review meetings monthly or whenever they take place
To coordinate regional CP forums:
- To coordinate with relevant departments to ensure the success of regional CP forums
Dimensions
Financial Dimensions:
- Accurate and timely submission of reports
- Success of Market Impact Team activities
- Success of regional review meetings
- Success of regional CP forums
- Number of Distributors
Requirements
Educational Qualifications:
- Bachelor’s Degree in Social Sciences, Marketing, Business Management
- Master’s in Business Administration or Management will be an advantage
- Project management qualification will be an advantage
Relevant Experience & &Functional / Technical Skills:
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable
- Excellent analytic, report writing and problem-solving skills
- Good understanding of business processes
Other requirements:
- Result Orientated
- Excellent problem-solving skills
- Excellent communications and interpersonal skills
- Customer centric
- Sound understanding of Sales systems and Processes
- Good presentation skills.
Application Closing Date
21st May, 2025; 17:00
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4). Business Manager
Job Identification: 471
Location: Borno
Job Schedule: Full time
Job Description
- To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion
Responsibilities
Increase revenue earning customer net additions – Prepaid:
- Identify and formulate zonal sales strategies to help Drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations,
- Oversee activating connections as per the stipulated turnaround times
Increase Revenue earning customer net additions – Postpaid:
- Identify and formulate zonal sales strategies to help Drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations,
- Oversee activating connections as per the stipulated turnaround times
Achieve Net Revenue of the zone:
- Identify and formulate Customer Service Development strategies to help drive Collections and Bad Debts performance of the zone
- Propose and drive VAS Up selling activities
- Drive the reduction of recharge turnovers and first bill churn & zero recharge.
Deliver on Channel Satisfaction Score:
- Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
- Monitor the timely disbursement of claims to the market, regular trade servicing.
- Conceptualize, design and implement channel delight activities
Expand distribution Width and Depth
- Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agent
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Network Coverage & Quality:
- Network Optimization
- New Sites ROI and deployment
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone
Deliver Showroom Experience :
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
- Ensure provision of standard Infrastructure at Zonal showrooms,
- Ensure showroom employees are up skilled in industry training and certifications for the role
Achieve Employee Engagement scores in line with the Engagement target for theBusiness area:
- Continuously motivating the front-line employees through leadership by examples
- Implement all action plans that will address hygiene issues etc. from engagement survey
Dimensions
Financial Dimensions:
- Budget:
- Revenue Earning Customer (Prepaid Nos.)
- Revenue Earning Customer (Post paid Nos.)
- Gross Revenue
Other Dimensions
- No. of direct reports
- No. of channel partners/ vendors
- Team Size
Requirements
Educational Qualifications:
- Bachelor’s Degree in Management or related Social Sciences
- Masters in Business Administration would be preferred additional qualification
Relevant Experience & Functional / Technical Skills:
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable
Other requirements:
- Result Orientation
- Great problem-solving skills
- Good communications skills.
- Good interpersonal skills
- Customer centric
- Sound understanding of Sales systems and Process
- Creative self starter
Application Closing Date
21st May, 2025; 17:00
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5). PS Core Planning Engineer
Job Identification: 470
Location: Lagos
Job Schedule: Full time
Job Description
- To act as the representative for business, technical and other functional requirements in Packet Core solutions to support Mobile Data services.
- The function will define the optimal topology of the packet core network to meet premium service level agreements and industry architecture for next generation Packet switched networks;
- To evaluate network design and define best criteria and guidelines with partners for capacity management and dimensioning of the PS core network;
- To ensure delivery of PS projects to agreed SLAs whilst exploring the most efficient ways to realize new business requirements placed upon the 2G/3G/4G Mobile Core Network which includes but not limited to voice and data
Responsibilities
PS Core Planning and Architecture:
- Analyze business requirements and processes before converting ideas into technical solution; where required, research into new technology/features in Telecommunication industry with regards to Mobile Data services.
- Liaise with partner teams, Airtel HQ and other departments to assure optimal data network architecture adapted to local traffic profile, implementation and deployment of key networks systems through the full delivery life cycle from initial design to full operational handover.
- Ensure projects are aligned with the Annual Operating Program (AOP) specifications
- Ensure all nodes within the Packet core network are functioning as per the business and network requirements.
- Provide a pathway towards evolving PS Core network in line with 3GPP Roadmap
Detailed and Effective Documentation:
- Ensure that the project-related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
- Coordinate and review Vendordocumentation in the form of SD, HLD and LLD designs prepared to include technical functionality, platform design and platform integration with relevant network elements.
- Prepare and update network designs to reflect most recent changes in Network architecture/capacity
Capacity planning and Optimization:
- Perform adequate dimensioning of all Packet Core Nodes and add-on solutions – in accordance with network growth and business projections.
- Continuously monitor network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations and performance teams.
- Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
- Periodical audit and optimization of Product-related configurations on the Deep Packet inspection (DPI) node to avoid data fraud and over/undercharging of data services
- Periodically revise and optimize signaling traffic towards charging system and other peer nodes
Expand & Evolve Core Network:
- Understand the business requirements and impact on data network infrastructure.
- Responsible for planning all expansion of nodes well in advance.
- Plan evolution of PS core network to best industry practices
Vendor/Partner Management:
- Ensuring that Internal Operations and Vendor Team deliver projects to the high quality expected first time right.
- Hold recurrent
New Initiatives:
- Explore new initiatives which meet business requirements by developing and delivering cost-effective solutions
- Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out
Employee Engagement:
- Provide consultation services to relevant business units including Liaising with Marketing and IT for better understanding of proposed services.
- Hold necessary Kick off meetings with stakeholders where/when required.
- Always maintain high Team Harmony and Engagement with both internal and external teams and stakeholders
Dimensions
Financial Dimensions:
- Budget: CAPEX- As per AOP CAPEX, OPEX– As per AOP(all of Network budget)
Other Dimensions
- No. of direct reports:
- No. of Interfacing Departments: 4 (NET/IT, Marketing, SCM, Airtel Africa HQ)
Requirements
Educational Qualifications:
- Bachelor’s / Master’s Degree of Telecommunication/Electronic Engineering Degree / Computer Science
Relevant Experience & Functional / Technical Skills:
- Minimum of 5 – 7 years’ work experience in large Mobile Network Operator within the PS core domain
- Multivendor experience HUAWEI, ERICSSON platforms preferrable
- Hands-on Experience with Ericsson PS core nodes will be an added advantage.
- Good Experience with Project deployment of key network systems from initial design to full operational handover
- A thorough understanding of Network KPIs and their use
- Comprehensive understanding of Mobile Packet Core technologies from a design, optimization, and evolutional perspective.
- Strong Analytical and Presentation skills
- Knowledge of 3GPP/GSMA standards
- Detailed knowledge of Diameter Routing and Data Analytics platform
- Understanding of NFV and Cloud Native Solutions
Other requirements:
- Personal Integrity and good interpersonal relationship
- Personal tenacity to succeed
- Must have excellent organizational and communication skills.
- Highly organized and good at implementation
- Time management skills with commitment to project timelines.
- Self-motivational skills
- Good analytical and problem solving skills.
- Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
- Professionalism in delivering daily services
- Innovative and Entrepreneurial in managing challenging situations
Application Closing Date
21st May, 2025; 17:00
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6). HBB Business Analyst & CVM
Job Identification: 469
Location: Lagos
Job Schedule: Full time
Job Description
- To provide implementation and support on the campaign management solution.
- To manage the optimization of the campaign platform capabilities and communication channels. This will lead to customer value development and value loss reduction
Responsibilities
Campaign Management:
- Business reporting and Analysis for the HBB business
- Business insights on sales and marketing KPI’s
- Daily CWN reporting on business KPI’s
- Competition Analysis to support business decision making
- Create micro and macro campaigns on Campaign Manager
- Identify and run BTL campaign opportunities
- Work with the business for campaign optimization
Communication Library:
- Create and maintain the campaign and communication library
- Create and manage communication decision matrix
- Manage and regulate best campaign per channel and volume of communication for each campaign
ROI:
- Measure campaign performance
- Measure the campaign impact on GR
- Balance bonus and paid MoU/Revenue
Data Analysis & Campaign Management:
- Provide Report of the Campaign performance
- Correlate the campaign report performance to the business models
- Provide recommendations for campaigns based on data analysis
- Compare the Target group performance to the Control group performance
Performance Reporting:
- Collate the daily, weekly and monthly performance reports
- Collate the team reports
Dimensions
Other Dimensions:
- No. of direct report
- Overall team strength
Requirements
Educational Qualifications:
- Bachelor’s Degree in Accounting, Economics, Statistics, Mathematics, Computer Science, Engineering or any numerate discipline
Relevant Experience & Functional / Technical Skills:
- Data analysis
- At least 4 years in Data modeling experience
- Strong SQL skills
- Advance Ms Excel skills
- Knowledge of COGNOS is an added advantage
Other requirements:
- Ability to think out of the box
- Ability to work well in teams
- Ability to work within timelines
- Ability to learn within a short time
Application Closing Date
21st May, 2025; 17:00
How to Apply: Interested and qualified candidates should use the links below to apply:
