Latest Jobs at Airtel Nigeria

Job Identification: 537

Job Description

• Provide overall leadership, control and decision-making and take responsibility for the IT Infrastructure (DC, CCT, NWSM, Tools, etc.) & Operations team, in line with business expectations covering all business and enterprise systems and solutions to ensure 24×7 timely service delivery, availability, and supportability to Airtel Nigeria customers and internal business functions to ensure the achievement of the set business goals.

Responsibilities
Manage and Control Infrastructure delivery:

• To put in place the required functions to ensure a quality service from Infrastructure
• Develop process that delivers the unit as ultimate point of escalation and resolution
• Develop operational plans with S1 partners that aligns with and delivers on the overall business objective

Measure and Report Performance:

• To drive performance by accurately and expediently reporting key Service Level Agreement measures which infrastructure is assessed against
• Ensure operation expenditure (OPEX) are in line with approved AOP

Manage Infrastructure Roadmap:

• To coordinate and control policies and functions
• Working with the IT S1, ensure smooth operations and continuous availability

Build a capable and motivated team at Airtel Nigeria to create a high-performance team environment:

• Recruit the right talent in consultation with function head, as per defined recruitment guidelines
• Develop and motivate team members through structured training and on the job coaching
• Establish performance expectations and regularly review individual performance
• Recommend appropriate rewards and recognition

Thought Leadership:

• Provide technical knowledge and leadership in the specific infrastructure management activities covered by the department, notably DC, CCT, NWSM, Tools
• Ensure 100% availability and optimization of resources within the governing SLAs

Financial Dimensions:

• Budget Management
• Knowledge of Customer Market Share
• Speed & quality of Service Delivery
• Customer Satisfaction skills
• Direct Cost Management
• Achieving CSI targets
• Revenue realization (recognition and collections)

Requirements
Educational Qualifications & Functional / Technical Skills:

• University Degree in Computer Science and other related disciplines
• Professional qualification in Project Management Techniques
• Professional Qualification in ITIL and SIX Sigma with focus on IT

Relevant Experience:

• 8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry.
• Experience on Implementation and operation of SLA’s and OLA’s delivery services to multiple business units/customers
• Experience on managing diverse and complex platforms and environments

Other requirements:

• Excellent communication and process management skills
• Successful background with stakeholder management
• Energy, drive and fairness, engaging team player
• Successful background with stakeholder management
• Results driven.

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Job Identification: 538

Job Description
This purpose of this role will be to:

• Manage capacity and manage Services contract Delivery Quality Assurance, ensuring effective and efficient deployment and operations of network resources for attainment of optimal Network service Quality.
• Enforce contract adherence by partners, managing vendors to deliver on agreed capacity and Quality standards.
• Responsible for MC Capacity deployment and MS Quality KPI validations, reconciliations and signoffs.
• Ensure that all Regulatory reports are delivered within timeline and with the attendant accuracy.

Responsibilities
Managed Services Delivery Assurance – 2G, 3G, 4G, 5G, Core/IN/VAS:

• Monthly MS Validation and Signoff
• Ensure accurate validation of monthly MS sign-off
• Routinely validate reported KPIs used for sign-off
• Ensure deployed sites meet required minimum contractually agreed KPI to prevent degradation of network quality
• Follow through with MS partner to optimize new/expanded sites
• Regular KPI quality review with vendors

Managed Capacity Delivery assurance:

• Monthly MC and Signoff
• Network Capacity /asset capitalization
• Deployment reconciliation for payment
• Validate the accuracy and integrity of Managed Capacity performance reports (weekly/monthly/Quarterly/adhoc/
• Drive addition of sites under optimization into MAPA to provide required capacity thereby reducing high network utilization
• Manage database of MAPA sites

Erlang Capacity Expansion:

• Ensure Network Capacity is deployed effectively and efficiently enforcing the grow/de-grow AOP guideline
• Network Capacity utilization Reporting and analysis
• Drive Network Capacity Expansion to relieve Network congestion
• Drive the Special Events – analyze unusual traffic events, follow-up after node integration/upgrade/re-home
• Capacity reconciliation and segmentation for payment
• Ensure no loss of traffic following expansion of sites

MS KPI Validation:

• Validate the accuracy and integrity of all performance reports received from MS (weekly/monthly/Quarterly/adhoc etc.)
• Benchmark performance of various partners to engender effective competition for continued improvement
• Drive review of KPI formula changes as required
• Track Quality of new and expanded sites to ensure no degradation

MS Service Assurance Claim:

• Track and record service assurance impacting outages
• Trigger Service Assurance sign-off
• Follow through to ensure completion of Service Assurance sign-off
• Interface with different Network domains to ensure tracking of Service Assurance impacting outages
• Manage agreement with vendors on service assurance impacting outages and get their sign-off

Exclusion Sign-Off:

• Validate and confirm exclusion claims by MC/MS partners
• Effectively manage Partners to ensure no contractual dispute arises in MC/MS signoffs
• Ensure faults sign-off agreement between Operations and Vendors
• Track wrong and missing data in computation of exclusion values
• Ensure exclusion is only granted following systematic audit and review of data provided by vendors

Regulatory Compliance (Network):

• Ensure that network impact analysis of all promo/new products is done to confirm no quality degradation in line with regulatory.
• Ensure adherence to all regulatory requirements.
• Ensure that Partners provide monthly Regulatory Compliance Certificate

Management Reporting:

• Detailed and accurate deployment reports to aid Airtel determine OPEX commitment to MS partner
• Provide independent adhoc reports to management and regulatory bodies as required

Dimensions:

• Network Quality (% of cells meeting contractual KPIs) >= 98%
• Accuracy of Validated report > 90%
• MAPA sites AOP target
• Reduction in OPEX/CAPEX

Requirements
Educational Qualifications & Functional / Technical Skills:

• Bachelor of Engineering Degree (Electrical / Electronic, Telecommunication or related fields)
• Sound knowledge of Mobile Network Operations, Planning, Optimization, Performance
• Contract Management and administration
• Vendor Management
• Project Management
• Network Asset/Business productivity analysis
• Network Audit and functionality testing
• Understanding of network CAPEX/OPEX fundamentals
• Business analysis
• Analytical, Statistical and Presentation skills
• Sound MS Excel skills
• Knowledge of Performance management systems/tools/support systems

Relevant Experience:

• Minimum 6 years managerial experience in a GSM/Mobile company
• Minimum 5 years Project/Contract Management experience
• Minimum 6 Vendor Management experience

Other requirements:

• Ability to innovate and deliver value to business at multiple levels will play an important role
• Ability to manage an outsourcing partner to deliver a business solution
• Ability to motivate and lead
• Integrity
• Analytical Skills.

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Job Identification: 539

Job Description

• A Chief Information Officer (CIO) is in charge of a company’s information technology and computer systems.
• CIO’s duties include assessing current processes, recommending software upgrades, and directing the executive team on the best processes

Responsibilities

• Set objectives and strategies for the IT department
• Select and implement Core Banking Platform, Payments Platform, ERP, Channels platform to streamline all internal operations and help optimize their strategic benefits
• Direct and organize IT-related projects
• Monitor changes or advancements in technology to discover ways the company can gain competitive advantage
• Analyze the costs, value and risks of information technology to advise management and suggest actions
• Prepare the plan of IT activities to ensure effective and continued IT support for the Bank’s strategic plans in the country.
• Provide leadership role in the design and implementation of the IT systems and architectures for better performance and high availability.
• Evaluate the IT systems against business needs, both present and future, and recommend cost effective viable solutions.
• Develop plans for migration of technologies to support necessary future directions.
• Plan, prepare and monitor the IT Security Budget in line with the business strategy.
• Work with the local compliance manager, business management and Head office teams to understand, analyze, articulate and address the local regulatory/compliance requirements.
• Review IT policies and provide country specific addendums to address the local regulatory and business requirements.
• Adopt and adapt IT processes and standards to address the business needs.
• In coordination with the IT Security team, manage and deliver the regulatory, audit, governance and risk related initiatives in the country and timely clear all outstanding open audit issues.
• Regularly report to the CEO and Management the key risks, major incidents, key changes, audit observations status, regulatory compliance and policy   requirements.
• Work with various stakeholders in the country and HO and set priorities to the implementation and roll out of IT Services in the country. A local IT to-do priority list should be maintained and shared with local management and HO IT.
• Provide recommendations on sourcing decisions impacting IT Services. Follow up with all external vendors and suppliers of IT related items and components and ensure that all procured in time with competitive quotations and seeking necessary approvals as per Group IT procurement policies.
• Act as the main escalation point within IT for risks and issues concerning the local IT Services.
• Monitor the efficiency of service provided by the vendors and initiate appropriate actions.
• Regularly monitor and report the KPis and Dashboard of IT Services to ensure alignment with SLAs and minimize deviations.
• Provide management and direction for the local IT Team including: Setting priorities, coordinating work efforts, and reporting.
• Review the status of projects impacting the country and provide recommendations.
• Provide technical support and consultancy, when required.
• Play and maintain the role of business partnership as stated in the IT Governance Guidelines.

Requirements
Educational Qualification:

• Bachelor of Engineering degree in any Computer Science and Engineering, Information Technology, Electronics Engineering.
• MBA, Masters, Project Management, and/or relevant certifications are desirable

Experience:

• 15+ years of experience leading the information technology function of a medium to large Banking business. Professional service organization preferred.
• Experience evaluating and implementing Core Banking Platform, Enterprise Service BUS, CRM, and other business applications.

Other Requirements:

• Collaborative problem-solving skills and a natural investigative mind set.
• Ability to think conceptually and strategically, while maintaining a results-driven approach.
• Demonstrated experience benchmarking and implementing “best-in-class” strategies, processes, and programs.

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Job Identification: 540
Location: Lagos
Job Type: Full-time

Job Description

• The role holder will have Sales and Account Management ownership to the Wholesale customers (Mobile Operators, Carriers, OTTs and ISPs).
• He / She will be responsible for hunting new prospects and managing penetration strategy, ensures achievement of the Sales & Revenue targets by selling Wholesale products & services

Responsibilities
Pipeline Sales:

• Responsible for achieving revenue targets as per Wholesale business objectives of the country and developing strong relationships with the customers at Key Decision Maker’s level.
• Development of a sales pipeline
• Increase Account and Product penetrations

Revenue Generation & Growth:

• Identify growth opportunities, up-selling and cross – selling potential
• Position international submarine capacity and terrestrial fiber capacity to generate revenues in line with wholesale services

Account Management:

• Business owner of the accounts, responsible for understanding and anticipating customer requirement, mapping competition and positioning Airtel Africa Wholesale Services as the preferred service provider for the account

Relationship Management

• Manage relationships with internal and external cross-functional stakeholders to meet the needs of the business
• Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs

Requirements
Educational Qualification:

• A recognized University Degree in a Business-related field; Master of Business Administration degree is an added advantage.

Working Experience:

• At least 5-8 years’ B2b work experience in the telecommunications sector preferably in Wholesale Business
• Understanding of geography and network is a must with sound knowledge of wholesale services like IPLC, MPLS, IP Transit, etc.

Other Requirement:

• Strong relationship-building and customer retention skills
• Ability to deal with demanding customers in a fast-moving environment
• Ability to deliver on sales objectives with minimal supervision
• High degree of professionalism, maturity, and confidentiality
• Strong oral and written interpersonal skills
• Ability to lead in an environment of constant change
• Creative, forward thinker
• Strong analytical and problem-solving skills.