Company Info
Delivery Pro is a delivery service enterprise specializing in efficient and dependable delivery solutions for both businesses and individuals within Lagos state. Our comprehensive services cater to customers seeking swift and secure same-day delivery of various goods and documents throughout Lagos. We are committed to meeting the unique needs of our clients by providing fast, reliable, and secure delivery services.
1). Social Media Handler/Customer Care Personnel
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- The social media handler/customer service personnel is responsible for creating, implementing, and managing the company’s social media strategy to increase brand awareness, improve marketing efforts, and ultimately drive sales.
- He/She will also be responsible for managing and addressing customer inquiries, complaints, and feedback via phone, email, and chat platforms.
Key Responsibilities
- Develop and implement a social media strategy that aligns with the company’s marketing goals and objectives.
- Manage the company’s social media accounts (e.g. Twitter, Facebook, LinkedIn, Instagram, YouTube) by creating and curating high-quality content, responding to comments and messages, and monitoring metrics to measure the success of each platform.
- Collaborate with the marketing team to create engaging multimedia content (e.g. images, videos, infographics,blogposts) that showcases the company’s products and services.
- Develop and maintain a social media content calendar to ensure a consistent posting schedule and ensure content is timely, relevant, and accurate.
- Analyze and report on social media metrics and insights to measure the success of campaigns and identify areas for improvement.
- Stay up-to-date with the latest social media trends, tools, and best practices, and make recommendations for improving the company’s social media presence.
- Manage social media advertising
- Respond to customer inquiries and comments on social media in a timely and professional manner.
- Answering customer calls, emails, or messages and responding to their inquiries.
- Identify and respond to online crises or negative feedback
- Collaborate with other departments to create social media campaigns that support their specific objectives.
- Resolving customer complaints in a professional and empathetic manner
- Following up with customers to ensure their issues have been resolved
- Providing service information to customers
- Escalating customer complaints or issues to the appropriate personnel
- Maintaining accurate customer records and updating customer databases
- Monitoring customer feedback.
- Providing feedback to management on customer concerns and suggestions for improvement
- Conducting surveys and obtaining customer feedback to improve customer satisfaction
- Adhering to customer service policies and procedures.
- Collaborating with other teams to ensure timely resolution of customer issues
- Identifying opportunities to upsell or cross-sell products and services.
Qualifications / Requirements
- Bachelor’s Degree in Marketing, Communications, or related field.
- Proven experience as a social media handler, with a track record of successful social media campaigns with a minimum of two years experience.
- Knowledge of social media platforms and their respective best practices (e.g., Facebook, Twitter, Instagram, LinkedIn)
- Experience with social media management tools such as Hootsuite, Sprout Social, or Buffer.
- Analytical skills and experience with social media analytics tools (e.g., Google Analytics, Facebook Insights)
- Excellent writing, editing, and communication skills.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Creativity and ability to generate engaging social media content
- Ability to adapt to changing priorities and work in a fast-paced environment
- Experience in logistics or transportation industry is a plus.
Knowledge, Skills and Abilities:
- Excellent communication skills, both verbal and written
- Good interpersonal skills and ability to build rapport with customers
- Problem-solving and conflict resolution skills
- Ability to work well under pressure
- Strong problem-solving skills and ability to think on their feet High emotional intelligence
- Empathy and patience in dealing with customers
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in the use of computers and various software applications
- Ability to work independently and as part of a team
- Creativity.
Salary
N80,000 – N100,000 / month.
Application Closing Date
5th June, 2023.
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2). Marketer
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- As a marketer in the company, your primary responsibility will be to develop and implement marketing strategies that promote the company’s services to potential customers, increasing brand awareness and drive customer acquisition for the company.
- A successful marketer in our company should have a deep understanding of the industry and the target audience, as well as strong analytical, communication, and project management skills.
Responsibilities
- Develop and execute marketing plans
- Market Research
- Campaign Management
- Branding
- Creating marketing materials
- Manage email campaigns
- Networking
- Manage social media channels
- Analytics and Reporting.
Qualifications
- Bachelor’s Degree in Marketing or related field
- At least 3 years of experience in a marketing role, preferably in the logistics or transportation industry
- Strong communication and writing skills
- Experience with social media management and email marketing
- Knowledge of market research techniques and tools
- Ability to work independently and as part of a team
- Experience with graphic design and video editing is a plus.
Salary
N80,000 – N100,000 / month.
Application Closing Date
5th June, 2023.
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3). Dispatch Rider
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Dispatch rider must possess excellent riding skills, time management skills, and knowledge of traffic laws and regulations.
- In addition, you should be able to communicate effectively with clients and co-workers to ensure the smooth flow of operations.
Tasks
- Collect and deliver items or documents to clients, customers, or other stakeholders
- Plan and prioritize delivery routes to ensure timely delivery
- Inspect and maintain the assigned motorcycle to ensure its safety and efficiency
- Monitor inventory levels and notify management of any shortages or damages
- Keep accurate records of deliveries, payments, and expenses
- Communicate with clients, customers, or other stakeholders to ensure their needs are met
- Follow traffic regulations and safety standards at all times.
Key Responsibilities
- Ensure the safe and timely delivery of items and documents to clients, customers, or other stakeholders
- Provide excellent customer service by communicating effectively with clients and stakeholders
- Maintain accurate records of deliveries, payments, and expenses
- Performing routine inspection and maintenance checks on the motorcycle to ensure it is in good condition, also to ensure its safety and efficiency.
- Adhere to traffic regulations and safety standards at all times
- Reporting any accidents, injuries, or vehicle damage to the supervisor immediately.
- Maintaining good communication with the dispatch center to ensure smooth coordination of deliveries. Always collaborate with other team members to ensure efficient and effective delivery operations
- Attend training sessions to improve job skills and knowledge.
Qualifications
- Minimum of OND Holder
- Minimum of 2 years experience as a dispatch rider.
- Must possess a valid motorcycle rider’s license.
- Good knowledge of the city road networks and routes.
- Ability to read maps and follow directions.
- Good communication skills to interact with clients and dispatch center.
- Ability to work under pressure and deliver packages within the agreed timeframe.
- Attention to detail and ability to maintain accurate records.
Physical Requirements:
- Must be physically fit and able to ride a motorcycle for long hours.
- Must have good vision and hearing abilities.
- Must be able to lift and carry packages weighing up to 30kg.
Salary
N60,000 – N75,000 / month.
Deadline: 5th June, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.