Company Info
Large organization
Hugo Technologies is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies.
200 + Employees
Hugo Technologies is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.
1). Senior Business Analyst (Product)
Location: Lagos
What You’ll Be Doing
- As a Senior Business Analyst, you will play a pivotal role in shaping the strategic direction of our Product, Technology, and Tools initiatives. Your expertise will guide the development of solutions that drive business growth and operational excellence. If you are passionate about solving complex problems, thrive in a collaborative environment, and have a knack for translating user requirements into impactful deliverables, then this role is for you.
Responsibilities
- Strategic Planning: Collaborate with leadership to define and prioritize strategic initiatives, ensuring alignment with business goals.
- Requirement gathering: Lead workshops and stakeholder interviews to gather complex requirements and build consensus
- Advanced Requirement Analysis: Lead the elicitation and analysis of complex business requirements, translating them into actionable plans for technical teams.
- Change Management: Drive organizational change initiatives, ensuring smooth transitions and adoption of new processes and technologies.
- Performance Monitoring: Establish metrics and KPIs to monitor the effectiveness of implemented solutions, making data-driven recommendations for continuous improvement.
- Risk Management: Identify potential risks in projects and develop mitigation strategies to ensure successful outcomes.
- Mentorship: Provide guidance and mentorship to junior analysts, fostering professional growth and knowledge sharing within the team.
- Documentation: Produce comprehensive documentation, including business cases, technical requirements, and user stories.
- Apply deep product sense to optimize workflows, resolve pain points, and innovate solutions.
What You’ll Need To Apply
- You’ll need to be entrepreneurial, satisfied only when an idea is successfully executed. We’ll look to you to be strategic, maintain a keen awareness of the interests and motivations of others, and act with integrity.
You’ll need:
Experiences:
- Extensive Experience: 4–6 years of experience in business analysis or a related field, with a significant portion in senior or lead roles.
- Project Leadership: Proven track record of leading large-scale projects.
- Proven track record of success in product or software development environments.
- Demonstrated experience in managing large-scale, cross-functional projects.
- Deep knowledge of system integrations, process automation, and data analysis.
Competencies:
- Leadership: Demonstrated ability to lead cross-functional teams and influence decision-making at all organizational levels.
- Strategic Thinking: Strong strategic planning skills, with the ability to align technology initiatives with business objectives.
- Analytical Expertise: Exceptional analytical skills, capable of dissecting complex problems and devising effective solutions.
- Communication: excellent communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
- Innovation: A forward-thinking mindset, with the ability to anticipate industry trends and their implications for the business.
- Ability to deliver actionable insights through data and product-driven solutions.
- Product sense and the ability to balance business and user needs (nice to have)
Tools:
- Requirement Management Tools: JIRA, Confluence, Rally.
- Visualization Tools: Lucidchart, Miro, Figma.
- Data Analytics Tools: Tableau, Power BI, SQL (strongly preferred).
- Automation Tools (nice-to-have): Mulesoft, Zapier.
Benefits
- Opportunity to be part of a high-growth startup with a global impact.
- Remote work flexibility.
- Competitive salary and benefits package.
- Collaborative and supportive work environment where your contributions are valued.
Application Closing Date
Not Specified.
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2). Delivery Manager, Workforce
Location: Lagos (Hybrid)
Job Overview
- As the Delivery Manager, Workforce, you will spearhead the strategic direction of workforce planning, resource optimization, and capacity management for our Service Delivery teams in Nigeria and across Africa.
- Your role is crucial in ensuring that staffing and resource allocation are efficient, aligned with organizational goals, and facilitate the effective delivery of services to our clients.
- This position demands a strategic thinker with extensive expertise in workforce planning, resource allocation, and a keen understanding of the unique nuances of workforce management (WFM) in Nigeria and Africa.
- You will possess a proven ability to manage large teams resourcing for complex projects, ensuring that staffing levels are maintained while optimizing resources to meet the diverse demands of our client base.
Key Responsibilities
Strategic Oversight:
- Align workforce strategies with business objectives to drive organizational success.
- Establish standardized processes for Service Delivery workforce planning, resource allocation, and optimization.
- Lead workforce management initiatives focused on continuous improvement of WFM
- Ensure the accuracy and reliability of workforce data to inform decision-making.
- Develop tools and models to optimize resource allocation by analysing demand, supply, and capacity, while providing expert advice to internal stakeholders on enhancing resource utilization.
Workforce Planning and Resourcing:
- Lead workforce forecasting and ensure that headcount tracking meets the dynamic needs of Service Delivery teams.
- Create processes and tools for analysing demand, supply, and capacity to optimize resource allocation and ensure efficient project delivery.
- Liaise with People and Learning & Development (L&D) teams to ensure that project staffing requirements are met effectively.
- Develop long-term resourcing plans in collaboration with project teams, ensuring a continuous pipeline of talent to meet evolving project demands.
- Respond promptly to client inquiries regarding project capacity demand and supply.
Resource Allocation and Optimization:
- Oversee the strategic allocation of staff across multiple service delivery projects, ensuring efficient resource utilization.
- Manage and audit workforce capacity in complex and large-scale operational environments.
- Prioritize project resources based on business and client needs while optimizing staffing to prevent under- or overstaffing.
- Direct program allocation and workforce distribution to ensure continuity and efficiency in service delivery across all projects.
- Monitor and document resource allocation across projects to ensure seamless system integration.
Stakeholder Management:
- Build and maintain strong relationships with key internal stakeholders, including HR, finance, and operations teams, to align workforce efforts with broader organizational goals.
- Act as the primary liaison for workforce planning insights, ensuring that leadership and project leads are well-informed of resource capacities and constraints.
- Align stakeholder expectations with workforce capabilities to mitigate operational bottlenecks.
Business Insights and Reporting:
- Analyse workforce data and trends to provide actionable recommendations for staffing adjustments, cost optimization, and enhanced efficiency.
- Share insights with leadership to support decision-making and drive workforce planning strategies that align with growth and expansion.
- Proactively identify risks associated with workforce shortages or surpluses and propose actionable solutions.
Team Management:
- Lead and develop the WFM team, fostering a culture of collaboration, accountability, and continuous improvement.
- Set clear performance expectations and provide regular feedback to team members to support their professional growth.
- Facilitate training and development opportunities to enhance the skills and capabilities of the WFM team.
Qualifications
- Bachelor’s degree required; additional qualifications preferred.
- 5-7 years of experience in workforce management or related roles. Experience in the outsourcing industry is an added advantage..
- Excellent communication and presentation skills, with a track record of working with senior leaders and cross-functional teams.
- Strong organizational skills and attention to detail in managing complex workforce scenarios
- Excellent presentation, written, and verbal communication skills, with the ability to effectively collaborate with clients, team members, and other business stakeholders.
- Proficient in the use of G-Suite (Google Workspace) apps.
Desired Attributes:
- Experience and understanding of WFM nuances for Nigeria and Africa
- Ability to work independently and collaboratively in a team environment.
- Ability to work in a fast-paced environment and drive results
- Possesses a strong analytical mindset complemented by excellent interpersonal skills.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: