Company Info
Ibadan Electricity Distribution Company (IBEDC) Plc, headquartered in Ibadan, is entrusted with the responsibility of electricity distribution across the southwestern zone of Nigeria. Our operational area includes Oyo, Ogun, Osun, and Kwara states, along with certain parts of Kogi, Ekiti, and Niger states. As an organization, our primary focus is to provide outstanding service to our customers and ensure their satisfaction through reliable power distribution services.
1). Helpdesk/Support Specialist
Location: Oyo
Employment type: Full time
Job Description
- This job role provides IT service desk support to relevant stakeholders for business operations.
Job Responsibilities
- Serves as the single point of contact for all IT-related issues
- Resolve non-critical issues and escalate others to relevant departments within IT.
- Implement standard help desk procedures.
- Log all help desk interactions.
- Follow up with relevant departments in IT and users to ensure complete resolution of issues.
- Train computer users as necessary.
- Engages new employees in IT culture.
- Monitors the effectiveness of the Service Desk and makes recommendations for improvement.
- Prepare periodic and ad-hoc reports to relevant stakeholders.
- Performs any other duty as requested by Head Service Delivery.
Minimum Requirements
- A Bachelor’s Degree in Computer Science or a related discipline
- A postgraduate degree in a relevant discipline is an added advantage
- Professional certifications in database management Programming are required
- 2-5 years Experience.
Technical Competencies:
- Good knowledge of ITIL Service Operations processes (preferably with formal certification)
- Proficient in the use of MS Office applications
- Proven experience using the following applications & technology – Desktop OS and applications, general familiarity with desktop, laptop, server, and network
- High proficiency in Microsoft Office, MCSE, ITIL, MCP
- hardware, ITSM tools, Monitoring tools, Remote management tools.
Behavioral Competencies:
- An analytical mindset with good problem-solving skills.
- Excellent negotiation skills
- Attention to Detail
- Excellent leadership and people management skills
- Excellent written and verbal communication skills
- Excellent customer-facing/customer-service skills
- Able to work under pressure and meet deadlines.
- Able to demonstrate a high degree of flexibility including shift and out-of-hours working.
- Excellent organizational skills.
- Able to manage sensitive and sometimes confidential information.
- Self-motivation and ability to take responsibility.
- Able to manage and prioritize tasks and time efficiently.
Application Closing Date
Not Specified.
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2). Regional Security Officer
Location: Ogun
Employment type: Full time
Job Description
- This job role is designed to promote a safe and secure business environment for all IBEDC stakeholders and assets in the area of coverage.
Job Responsibilities
- Support the development and implementation of strategies, policies and procedures to promote a safe and secure environment for all employees and Company assets.
- Designs and recommends security solutions to prevent security breach in all IBEDC facilities in the area of coverage.
- Gathers intelligence to keep abreast of information on security issues in the environs and deploys appropriate responses.
- Develops escalation protocols for attending to imminent threats to assets and personnel.
- Preparation of periodic and ad-hoc reports to relevant stakeholders.
- Provides security briefings to Regional management and HQ as required.
- Liaises with internal and external stakeholders in investigating crime activities affecting IBEDC operations
- Conducts periodic assessments to monitor compliance with established internal security controls and puts in place measures to ensure compliance.
- Oversees the performance of third party security personnel to ensure compliance with the Service Level Agreement.
- Carry out other sundry assignments as stipulated by the HSO.
Job Requirements
- A Bachelor’s Degree in any field.
- Membership of a professional security body is a requirement.
- At least 10+ years combined experience in either law enforcement and/or the corporate security field; with at least 5 years in a supervisory role.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: