Company Info
Large organization
200 + Employees
Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
1). Regional Brand Manager (Fashion) – Jumia
Location: Nigeria
Job type: Full-time
Responsibilities
- Develop and execute strategic joint business plans with leading fashion brands.
- Lead the expansion of Turkish partner brands and markets, including Defacto, LC Waikiki, Trendyol, Koton, and Hepsiburada.
- Drive top-line performance while optimizing monetization and profitability through Jumia’s assets (marketing, logistics, and payments).
- Establish a Turkish sourcing hub, creating routes to market across regions, onboarding 3PLs to ensure competitive costs, and building a dedicated team.
- Scale the 1P retail model by setting up processes for ordering, inventory management, and margin structures aligned with profitability targets, and develop BI tools to monitor performance.
- Coordinate marketing campaigns with marketing and advertising teams.
- Support eCommerce growth and education across various markets.
- Lead frequent promotions for customer acquisition and retention, including Black Friday, Jumia Anniversary, and Brand Festival.
- Organize SuperBrand Days to boost brand awareness and sales on the platform.
- Contribute to developing “Jumia Official Stores,” a dedicated brand-owned universe.
- Actively participate in tech initiatives to enhance the user experience for brands and customers.
- Implement best practices from advanced eCommerce markets through partnerships with key industry players.
- Drive structural initiatives to grow the Fashion category across all markets.
Job Requirements
- Bachelor’s Degree in Business Administration (Master’s degree is a plus).
- At least 5-7 years of experience in the fashion industry, with experience in Turkey as a strong advantage.
- Proven track record of business growth and success in developing and executing business strategies.
- Fluent in English (Turkish is a strong plus).
- Location: Based in one of Jumia’s offices in Casablanca, Cairo, or Lagos.
Key Competencies:
- Solution-oriented with a creative approach to solving business issues.
- Strong relationship-building skills with internal and external stakeholders.
- Excellent problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Proven capability to manage multiple projects and meet deadlines in a fast-paced environment.
Application Closing Date
Not Specified.
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2). Commercial Category Analyst – Jumia
Location: Nigeria
Job type: Full-time
Job Description
- We are looking for an insightful, detail-oriented analyst to work with our internal departments and management team as they collect and review data and use findings to optimize processes and develop stronger, more effective business strategies.
- An ideal candidate will take responsibility for managing our master data set, developing reports, and troubleshooting data issues.
- To do well in this role you need a very fine eye for detail, experience as a data analyst, and a deep understanding of the popular data analysis tools and databases.
- The analyst will use creativity and technical skills to locate data sources, mine, visualize, interprete, forecast, validate, protect, and store data, identify trends, patterns, and anomalies, and use findings to develop strategies to reduce costs, improve processes and practices, and increase efficiency, quality, security, and consistency.
- The analyst will also create reports and presentations and summarize complex information.
Daily Routines:
- Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful
- Managing master data, including creation, updates, and deletion.
- Using data to develop and optimize strategies and processes, increase profits, efficiency, quality, or security, and reduce costs.
- Provide quality assurance of imported data, working with quality assurance analysts if
- Commissioning and decommissioning of data sets.
- Working with internal departments to collect data and develop and implement strategies.
- Identifying and validating new data sources.
- Creating reports and presentations to summarize findings and influence company decisions.
- Working with the management team to establish project objectives, budgets, and timelines, monitor progress, and evaluate performance.
- Implementing policies and procedures that keep company data and information secure as it is collected, analyzed, stored, and discarded.
- Troubleshooting the reporting database environment and reports.
- Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security.
- Providing technical expertise in data storage structures, data mining, and data cleansing.
Requirements
- B.Sc Degree in Computer science, mathematics, or other related fields. Certifications, or other distinctions related to data analysis are a plus.
- Minimum of 4 years work experience as a data analyst or in a related field.
- Ability to work with stakeholders to assess potential risks.
- Proficiency with Power BI, SQL, Tableu, Jira, MS Office and other analytics software. Mastery of certain programming languages may be required.
- High-level experience in methodologies and processes for managing large-scale databases.
- Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies.
- Ability to translate business requirements into non-technical, lay terms.
- Strong math, organization, critical thinking, and problem solving skills.
- Exceptional presentation, research, and verbal and written communication.
- Ability to summarize and explain complex information to other.
What We Offer
- A unique experience in an entrepreneurial yet structured environment.
- The opportunity to significantly impact the African e-commerce sector.
- The chance to become part of a highly professional and dynamic team.
- Unparalleled personal and professional growth, aligning with our long-term objective to nurture
- the next generation of leaders.
- A unique opportunity of having strong impact in building the African e-commerce sector
Application Closing Date
Not Specified.
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3). Senior Key Account Manager
Location: Lagos
Job type: Full-time
Job Objective
- As Senior Key Account Manager, you will have the end-to-end responsibility of the customer experience and growth of the key vendors assigned to you.
- Your role is to bring in the relevant assortment, design targeted promotions, and manage key vendors in our marketplace. Constant interface with the Commercial operations, Vendor experience & Marketing team.
Responsibilities
- Directly manage partner relationships and execute smart partnerships as well as oversee negotiation to execution.
- Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement.
- Ensure continuous growth of our existing business by owning
pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer. - Complete Sales performance of the Mid and Long-Tail Categories, vendors, merchant management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
- Customer acquisition through Value Offering, Sales Campaign Management, etc.
- Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
- Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
- Define and optimize curation/assortment selection strategy for your portfolio ensuring relevance of selection/styling to
optimize revenues and sales velocity. - Support product and content creation process to increase assortment live.
- Plan and maintain constant stock availability.
- Trend Spotting: Should be able to identify broader trends and fill category gaps
- Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Off & On – Platform).
- Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection.
Requirements
- Have the ability to prioritize key accounts
- Process Improvement Management
- Good understanding of P&L, and Cash-Flow Management
- Skilled negotiation & Value-based selling
- Experience negotiating bulk discounts, MOQs & Credit Terms
- Experience building partnership with strategic OEMs.
- Owner mentality and an entrepreneurial drive
- Proficiency in Microsoft Office (Word, Excel and Power -point) tools.
- Good verbal and written communication skills and presentation skills.
- Problem solver, results-driven, creative thinking with perfect written and spoken communication.
- Good problem-solving skills required
- Proven ability to manage multiple tasks simultaneously.
- Ability to work to deadlines and targets, can prioritize tasks under pressure.
- Tenacity to develop ideas independently and thrive in a fast- paced start-up environment is essential for success
- Company and customer expertise
- Strategic perspective
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
Application Closing Date
Not Specified.
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4). Loss Performance Manager
Location: Lagos
Job Description
- We are looking for a Senior Audit Associate who will drive loss mitigation initiatives to drive company financial performance. and will focus on auditing the warehouse processes, controls, and compliance, particularly related to first-mile and last-mile operations such as returns management, deliveries, inbound, outbound, material handling, aftersales, and defective.
- The role ensures that the warehouse operations processes are efficient, compliant with company policies, and meet the businesses and customers’ needs. This position involves evaluating risk, improving internal controls, mitigating losses and working closely with warehouse teams to streamline operations.
Responsibilities
Loss Performance:
- Responsible for the success of Loss Mitigation by driving initiatives and performance and control routines to deliver improvement and sustainable results while focusing on efficiency and team building.
- Identify operational improvements using Agile and Lean principles and process automation/digital tools for a loss eradication improvement as a continual focus in day-to-day operations.
- Integrate new tools and initiatives to achieve operational excellence goals and improvement.
- Drive risk and compliance accountability in initiatives and reporting; support audits and risk issue closure to deliver a sound control environment and use QA/QC results as a basis for process and colleague performance improvement.
Aftersales & Warehouse Audits:
- Conduct regular audits of the warehouse’s aftersales operations, including return processing, product inspections, repairs, and customer refunds.
- Evaluate inventory control processes for returned products, ensuring items are logged, inspected, and restocked or disposed of according to company policies.
- Assess the effectiveness of warranty and repair services, including tracking and turnaround times.
- Review the accuracy of after sales data, such as return rates, refund accuracy, and customer service response times.
- Audit the reverse logistics processes to ensure efficiency in handling returned items from customers.
Risk Assessment & Compliance:
- Identify and assess risks in the warehouse aftersales processes, such as fraudulent returns, damaged goods, and inefficiencies in repairs and replacements.
- Ensure compliance with company policies, industry standards, and legal requirements, especially regarding product returns, warranties, and consumer rights.
- Collaborate with the finance and legal departments to ensure alignment with financial reporting and regulatory standards.
Process Improvement & Optimization:
- Analyze the efficiency of aftersales operations, including return handling, repairs, and stock management, and recommend process improvements.
- Work with warehouse teams to improve turnaround times for returned products and ensure optimal management of returned inventory.
- Provide recommendations for reducing aftersales costs, such as return shipping expenses and repair overheads.
- Propose solutions for improving customer satisfaction related to aftersales services by optimizing processes such as refunds, replacements, and repair timeframes.
Data Analytics & Reporting:
- Perform data analysis on key aftersales metrics, such as return rates, average return processing time, repair costs, and customer feedback.
- Provide detailed reports on audit findings, including insights and actionable recommendations, to warehouse management and senior leadership.
- Monitor and track the implementation of audit recommendations to ensure ongoing compliance and process improvements.
Collaboration & Stakeholder Management:
- Work closely with the warehouse operations team, customer service, and aftersales managers to understand challenges and provide tailored audit solutions.
- Liaise with external auditors, regulatory bodies, and internal departments to ensure alignment with broader business goals.
- Support cross-functional teams to implement corrective actions and ensure continuous improvement in aftersales processes.
Qualifications & Requirements
Educational Background:
- Bachelor’s degree in Accounting, Finance, Supply Chain Management, Business Administration, or a related field. A master’s degree is a plus.
Professional Certification:
- CPA, ACCA, CIA, CISA, or relevant certifications is a + .
Experience:
- 3-5 years of audit experience, preferably in warehouse operations, supply chain management, or aftersales services within an e-commerce, retail, or logistics firm.
- Strong understanding of inventory management, returns processing, repairs, and customer service operations in a warehouse environment.
Technical Skills:
- Proficiency in audit tools and ERP systems (e.g., SAP, Oracle) related to warehouse and inventory management.
- Strong data analysis skills, including the use of Excel, Power BI, or other analytics tools to identify trends and inefficiencies.
- Knowledge of reverse logistics, warranty management, and compliance with consumer protection laws.
Key Competencies:
- Excellent problem-solving and analytical skills with attention to detail.
- Strong communication skills to effectively present findings to stakeholders and management.
- Ability to work independently and manage multiple audit engagements simultaneously.
- Solid understanding of warehouse operations, particularly in aftersales and reverse logistics.
Deadline: Not specified.
How to Apply: Interested and qualified candidates should use the links below to apply: