Company Info
Large organization
200 + Employees
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable.
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
1). Coordinator – Major Incident and Problem Management, Information Technology
Job Identification: 5047
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: Information Technology
Reports To: Manager Integration
Description
- Ensure process compliance from initiation to closure of incidents
- Drive the efficiency and effectiveness of the incident management process with resolver teams
- Execute the steps to recover services as per the MI checklist provided for each severity type of major incidents
- Provide MIR updates within the Major Incident recovery window; documenting all logs and steps taken by technical team
- Ensure that ALL Incidents are resolved within Service Level Agreements/Operational Level Agreements and trigger appropriate technical escalation levels (L2 and L3) while managing incidents to avoid breaches
- Create and link known error articles where applicable. Also provide guidance to resolver teams to use KEDB for reduction of MTTR.
- Reduce Severity 3 and Severity 4 incidents – apply LEAN principle where possible to control the volume of incidents and ensure Year-on-Year number of Severity 3 and Severity 4 trends are on the decline
- Follow-up rigorously on the closure of Severity 3 and Severity 4 over business and non-business hours, weekend s and holidays with an aim of minimum possible service disruption and improving daily closure rate
- Regularly audit to ensure that relevant CI’s are being tagged by technical team or any other teams closing the incident and produce analytical report on a sampling basis for non-compliant support groups
- Convert recurring or unknown issues into problems with an objective of ZERO repeat incident policy
- Invoke HA and/or DR switchover as per the checklist defined for service recovery and in line with related policies, processes and procedures
- Identify, initiate, schedule and conduct incident War-Room/Technical Bridge for ALL major incidents
- Ensure the closure of all resolved Incident records confirmed by the end-user; identify cases where such actions are not taken and escalate such cases to IT management
- Verify and validate resolution with end-users before resolving assigned Incidents as per policy
- Review incident handling by DCFLS/Service Desk and put measure in place to close identified gaps
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
- Chair the Daily Incident Management Meeting and publish incident report daily and contribute on ITSM weekly/Monthly report
- Publish at least one case study per quarter in KMDB and register CSI as per criteria defined
- Ensure all ITIL guiding principles are applied within the MTNN IT Division (Incident Management, Problem, Configuration, Release and Change control)
- Train and coach the Service Desk and DCFLS to ensure error-free incident categorization and assignments to technical teams. In parallel, train the Call Center agents & Customer Relations unit to ensure duplicate incidents are not logged in widespread cases
- Conduct training/awareness sessions for IT team on Incident Management Process compliance, to highlight positives (what went right) and Learnings (what went wrong) per Quarter
- Engage Vendor Management for OEM related cases where incidents are taking longer time to close
- Engage third party partners when there is a service recovery need for third party-oriented cases by joining War-Room/Technical Bridge with internal technical teams
Educational Qualification
- First Degree or equivalent in a relevant discipline (Telecoms, Computer Science, IT)
- Fluent in English
Experience:
3 – 7 years of experience which includes:
- Good understanding of ITIL Practices and Guiding Principles.
- Basic knowledge of IT Infrastructure, Application Support and Cloud.
Application Closing Date
25th March, 2025; 22:59
Note
- Eligible Females and People with Disabilities are encouraged to apply.
- MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
- MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
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2). Analyst – BA Change Management and Control Design – Finance
Job Identification: 5442
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: Finance
Reports To: Manager – Business Assurance Change Management
Mission
- To support revenue assurance functions in the business to minimize revenue loss from daily operations and identify revenue leakage
Description
- Regularly review and audit the wholesale billing system to ensure accuracy of tariff tables; review and analyze billing data, rate plans to determine revenue leakage areas.
- Regular audit of the network operations systems and the information systems responsible for generating billing data for data completeness
- Analyse and report on Revenues accurately– NR, MVNOs, other associated revenues and other assigned revenue stream
- Revenue trend insights and analysis; automated revenue reporting
- Document, quantify, and develop root cause analysis and suggest resolutions for billing issues identified.
- Compliance and regulatory complexities – audit readiness, regulatory compliance, and risk assessments
Educational Qualifications
- First Degree in Computer Science, Accounting, Finance, Software Development, Engineering or related numerate discipline
- Certification in Data Analytics, SQL, ORACLE, JAVA or Other Query Languages
- Certified Information Systems Auditor is desirable
- Fluent in English
Experience:
- 3 – 7 years’ experience in an area of specialisation; with experience working with others
- Experience in IT or system audit
- Experience in data analysis in a large organization with large data volumes.
- Experience in assurance or related role in a large organization.
- Professional experience in business process modeling and re-engineering
- Experience in change management
- Experience in the telecommunication industry or any of the leading professional services firms is desirable.
- Proven track record of technology transformation involvement and part of the delivery team
Application Closing Date
25th March, 2025; 22:59
Note
- Eligible Females and People with Disabilities are encouraged to apply.
- MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
- MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
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3). Team Leader – Transmission Access Planning LSW – Network NG
Job Identification: 5427
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: Network
Reports To: Manager – Transmission Access Planning
Mission
- Oversee planning, designing and optimization of transmission, optical transport Networks (Microwave & Fiber links) and manage capacity (architecture & Topology) for access network segment within the assigned region.
- The position will lead a team of Transmission Access Planning Engineers responsible for Planning Transmission technology, topology and infrastructure.
Description
- Oversee detailed microwave link engineering design using Pathloss planning tool.
- Oversee planning and design of Fiber infrastructure route and connectivity using google earth and AutoCAD planning tool.
- Produce detailed integration (L2, L3) and IPDCN plans for optical multiplexer and aggregation Nodes.
- Ensure detailed synchronization plans for last-mile links/sites are issued.
- Ensure IP networking plan and LLD are released optimally.
- Ensure IP plans are optimally assigned by continuously re-dimensioning IP Clusters and spheres in line with MTN PPP.
- Ensure optimal utilization and management of MTN Microwave Frequency channels and IP Compatible Nodes.
- To provide transmission engineering support and information timely and accurately.
- To ensure that accurate scope of work is issued to contractors to the satisfaction of all stakeholders.
- Ensure Links and Nodes meet international & MTNN performance standards from capacity utilization and performance point of view.
- Optimize and manage transmission capacity end to end across the access network.
- Oversee Topology network designs (architecture) and capacity dimensioning.
- Develop work Authorization that contains accurate and relevant information.
- Analyze and determine the type of equipment to be used for transmission purposes.
- Resolve transmission failure and problems attributable to planning.
- Ensure availability of updated information on the Live and Planned Transmission Networks.
- Ensure customer insight management & engagement (traditional & new business)
- Conduct LOS Survey and TSS for new and existing BTS site and Enterprise Client locations within the assigned region of responsibility
- Prepare and compile weekly performance reports on the access network to support capacity planning and forecasting.
- Oversee planning, development & evolution of access Network elements and infrastructure.
- Ensure compilation, analysis and presentation of trend reports on access transmission network capacity, utilization and availability as well as mitigation action plans for any identified performance issues.
- Ensure all new node and service Implementation work undertaken by vendors meets MTN Nigeria’s specifications and standards.
Educational Qualifications
- First Degree in Computer Science / Electrical Engineering or related discipline
- Fluent in English
Experience:
- 3 – 7 years experience in an area of specialisation; with experience working with a team
- Experience working in a medium organization
- Experience in Electrical radio engineering, microwave radio transmission at high frequencies and fibre optic transmission networks
- Experience in connectivity, route planning, IP planning technologies, topology, logical networks.
- Deep knowledge in IP technologies and techniques i.e. BGP, IGP, L2VPN, L3VPN, ISIS.
- Experience working in a Multi-vendor Transmission network environment i.e Ericsson, Aviat, Huawei, Cambridge Networks, Intracom, Redline.
- Advanced knowledge and application of Transmission technology evolution i.e. IPRAN, Converged Transport Network, IP/MPLS, DWDM, SDH, Carrier Ethernet.
- In-depth understanding of Transmission network topology planning, route planning, network connectivity, capacity and infrastructure planning.
- Project, process & people management.
Application Closing Date
25th March, 2025; 22:59
How to Apply: Interested and qualified candidates should use the links below to apply:
- Coordinator – Major Incident and Problem Management, Information Technology
- Analyst – BA Change Management and Control Design – Finance
- Team Leader – Transmission Access Planning LSW – Network NG
Note
- Eligible Females and People with Disabilities are encouraged to apply.
- MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
- MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
