Company Info
Large organization
200 + Employees
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable.
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
1). Manager – Software Engineering, Information Technology
Job ID: 4671
Location: Ikoyi, Lagos
Employment Type: Full Time
Reports To: Senior Manager – IT Engineering
Division: Information Technology
Mission
- Responsible for the design, planning, and optimization of MTNN’s end-to-end software platforms, solutions, and business models to achieve cost-effective and optimal software engineering solutions for customers in line with the business’s strategic objectives.
Description
- Direct and define procedures for efficient execution of prompt software engineering practices.
- Manage the planning processes geared towards the design and solution of all software development within MTN IT in line with the business and technology roadmaps.
- Define and maintain software delivery measurement and optimization parameters for the in-house engineering team for all platforms.
- Manage software design activities for efficient IT capabilities to support subscribers and revenue growth for all lines of business within MTNN.
- Implement optimal, future-proof, cloud-native solutions to deliver scalable platforms to internal and external customers of MTNN.
- Direct the evolution of the ecosystem of software engineering practices.
- Review and approve technical specifications and design documents for new products and services.
- Identify trends and patterns pertaining to customer requests and needs and filter this information through relevant business areas to continually improve all aspects of the software engineering ecosystem.
- Leverage your software engineering skills and experience to design, develop, integrate, and implement products and services.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Requirements
Education:
- A First Degree from a reputable institution
- Fluent in English
Experience:
6–13 years’ experience, which includes:
- A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
- Experience working in a medium- to large organization
- Technical experience in planning, designing, and working with cloud services, APIs, AI, and software development.
- Vast experience in new product and service development and a good understanding of the product development life cycle
- Experience and knowledge working in an Agile Scrum software delivery environment.
- Experience in building solutions using technology like C#.Net Core, Angular, React, Kafka, Rabbit MQ, Docker, etc.
- Experience in building automated reviews and quality assurance checks into the SDLC.
- Experience with professional software engineering best practices and patterns.
- Experience in delivering technology transformation projects
- Experience building complex systems to successfully deliver.
- Experience working with the business teams to design solutions based on their requirements.
- Expertise in understanding complex technology and applying it in a practical way to create business solutions.
Application Closing Date
8th April, 2025; 10:59 PM
===
===
2). Specialist – Power System Operations, North Network
Job ID: 5514
Location: Abuja
Employment Type: Full Time
Reports To: Manager – Power Operations North
Division: Network
Mission
- To carry out preventive and breakdown maintenance on key power equipment in switching centers and technical locations. Which includes generator, transformer, UPS, rectifier, HVAC, and diesel management.
- Support implementation in project implementation.
- Support the power planning unit in providing the raw data needed for planning and monitoring.
Description
- Ensure strict adherence to all policies, processes, and procedures of MTN for power planning systems and continuous improvement to foster efficiency.
- Ensure that all power executions are carried out in line with the standards and specifications of MTN and in accordance with all national and international best practices.
- Ensure all presentations and reports (daily, weekly, etc.) on the overall power systems of the network are available.
- Ensure an accurate database of power and cooling systems is available and updated as required.
- Develop, implement, and maintain an efficient management information system for the power planning unit.
- Carry out audit and ensure the correct application of cooling, DC, and AC power solutions for all standard and non-standard BTS/Tx site configurations that conform to specification.
- Seeking cost-effective energy solutions and developing plans for their approval and implementation.
- Making necessary plans and cost estimates for all power and cooling system projects
- Specify and dimension the power requirements for installations.
- Supervise and accept power installations carried out by vendors.
- Optimize power application and use.
- Preparing, developing, and seeking approvals for budgetary plans for all M&E projects (power and cooling) in MTNN.
- To monitor through site visits and data gathering from the ESS team to ensure adequate capacities are available.
- To work with the facility implementation team to ensure successful implementation of M&E projects and to verify all M&E designs and drawings from vendors and facility implementation consultants.
- Plan and assist in the implementation of power and cooling systems as specified in MTNN requirements.
- Develop the scope of work and specifications for all M&E (power and cooling) systems.
- Verify the scope of work and carry out acceptance of power, cooling, and M&E projects.
- Verify and confirm proof of concepts for trials on power and energy initiatives.
- To reduce power and cooling-related faults in the network due to poor or lack of proper planning in the technical and non-technical sites and facilities.
Requirements
Education:
- BSc / HND in Electrical / Electronic and Mechanical Engineering from a reputable Institution.
- Professional membership and qualification from accredited engineering body is an added advantage.
- A Post Graduate qualification is an added advantage.
Experience:
- 3 – 7 years of work experience, which must include:
- Good experience in M&E designs and installations
- Hands-on experience in the maintenance of HVAC, UPS, transformers, generators, and rectifiers
- Hands on, on cable management and termination.
- Ability to carry out an earth integrity test.
- Ability to carry out predictive fault prevention.
- Power and cooling system dimensioning
- Competent in Auto Card application or other technical design software.
- Data Center designs and knowledge of Tier Certification requirements
- Technical data gathering and analysis.
- Experience in Power System Strategy
- Opex procurement and contract processes
- Supervision of power and cooling systems in a telecommunications environment would be an added advantage.
Application Closing Date
8th April, 2025.
===
===
3). Officer – Process and Compliance, Finance
Job ID: 5413
Location: Ikoyi, Lagos
Employment Type: Full Time
Reports To: Manager Sales Analysis and Reporting
Division: Finance
Description
- Adherence to Supplier/ Customer related contracts/agreements
- Analyze business impact and recommend action plan (including proposed corrective actions)
- Report and communicate the observations, business impact and proposed action plan to Manager, Analysis & Reporting
- Liaise with sourcing team to obtain additional information to ensure supplier is complying with MTN terms and conditions
- Monitor the corrective action plan agreed, and report the status
- Adherence to GSSC related SLAs, Policies and Procedures
- Check adherence to GSSC related statutory, regulatory, legal compliances as per MTN checklist. This includes compliance to Safety, Health and Environment (SHE) regulation, imports, Foreign Exchange Control Documentations (FECDs), input and output taxes and managing landed costs.
- Perform Quality Assurance (QA) as per the defined QA procedures to ensure compliance to SLAs, policies and procedures related to GSSC
- Monitor the corrective action plan agreed, and report the status
- Perform Quality Assurance (QA) to check adherence to supplier and customer contract/ agreement related terms and conditions
- Exceptions Handling and Reporting
- Identify potential sensitive issues and escalate them to the appropriate levels
- Ensure compliance with the supplier code of ethics and the whistle blower policies
- Preparation of periodic reports on adherence to GSSC related compliance.
Requirements
Education:
- First Degree in Supply Chain Management/finance or any related discipline
- Fluent in English.
Experience:
- 3 – 7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium-sized organization
- Good knowledge of Oracle applications
Application Closing Date
8th April, 2025; 10:59 PM
===
===
4). Manager – NES Regional North, Network
Job ID: 5488
Location: Nigeria
Employment Type: Full Time
Reports To: Senior Manager – NES Maintenance and Support
Division: Network
Mission
- Responsible for the management of Network Enterprise Services and Fixed Broadband Services Operations in the region.
- To manage NES regional operations activities and provide top class post implementation support for MTNN Enterprise and Fixed Broadband Services.
Description
- Manage the activities of the NES operations in the region.
- Manage the NES region to ensure service vendors and 3rd party contractors responsible for routine and call-out maintenance of NES networks and systems are performing within agreed SLA.
- Monitor regional network performance, MSV coverage clusters and configuration to ensure operational presence in the cities under the region are adequately supported to meet and conformance with signed KPI’s.
- Work closely with RTMs to handle local network queries raised by the stakeholder teams (Client Success team, NSMC)
- Support supply chain in technical evaluations of all new vendors or intending vendors.
- Manage and ensure full scoping of all requests sent to supply chain.
- Set individual objectives for team members.
- Support the SM by providing timely field sensitive feedback.
- Understanding the telecommunication industry local trends and developments in order to assess the impact on MTN’s NES current and future business.
- Drive MTN Nigeria quality control process – Acceptance Test Procedure of Enterprise and FBB Services, Planned Preventive Maintenance, and HQ Redundancy failover.
- Process development and optimization.
- Manage the provision of specialist technical support to all other departments in the region regarding the network and optimize the use of resources within the region.
- Provide weekly, monthly and quarterly performance reports to identified stakeholders.
- Inter department collaboration / interface with other Network group department, Enterprise Business, Fixed Broadband Service and stakeholders.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify resources needed and assign individual responsibilities as well as set up key performance indicators for team members.
Requirements
Education:
- A first Degree in Electrical / Electronic Engineering / Computer or Telecommunications Engineering
- Management Degree will be an advantage.
- Fluent in English.
Experience:
- 6 – 13 years’ experience which includes:
- A minimum of 3 years’ experience in telecommunications environment, with experience in supervising or managing others
- Experience working in a medium to large organization.
- Experience in Radio Access Network, Fiber, FTTX Operation and Maintenance.
- Performance Management in a Telecommunications Environment
- Experience in Managed Service environment in a multi-vendor network.
- Advance knowledge in Microsoft Excel, Power Point, Power BI, SQL etc.
===
===
5). Manager – Service Fulfillment
Job ID: 5494
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager – FTTH Service Fulfilment
Division: Fixed Broadband
Mission
- Develop and manage end-to-end service fulfillment operations for FTTx customers, as per SLA and business objectives. Develop effective strategies for optimal home connections and achievement of targets.
- Plan and own team management to accelerate home broadband connections for high-value customers in a professional, agile manner with an uncompromising concern for safety, quality, aesthetics, and time.
- Ensure management of contractors and external stakeholders with strict guidelines and governance mechanisms.
Description
- Manage the performance measurement and monitoring of Fibre broadband propositions / promotion / activity to ensure that it adheres to business plan and provide feedback to senior management as requested.
- Develop competitive broadband strategies for MTN Broadband product plans, solutions, and value propositions
- Establish a commercial footprint for various channels that shadow the network roll-out.
- Value created by increase in customer base, product sales, contracts signed etc. for enterprise-wide Broadband products and services.
- New business opportunities from products launched, sector/market growth, product/process innovation, process reviews/audit implementation etc., across the company.
- Strategic alignment with NWG On rollout timelines and objectives. Develop model business cases.
- Troubleshooting of GPON, FTTx/ODN, LAN and related access technologies.
- Advance knowledge of FTTx/ODN architecture, including colour code standard for identifying fibre cables, connectors, patch cords and service terminals/boxes.
- Participate in Contract negotiations to reduce costs and drive MTNN Value Creation Philosophy
- Drive the adoption of New Growth Opportunities for the Business within the Fibre service segment
- Manage the tracking of new job orders (JO) on DCLM, push them to appropriate home connection (HC) partners and orchestrate their fulfillment in compliance with the Standard Operation Procedure (SOP), SLA, Customer Service Etiquette and MTN Service Culture.
- Proactively manage and resolve all operational challenges experienced by HC partners during home connection visits and installation.
- Manage team to ensure that installers test broadband service and do proper housekeeping before they leave customer location.
- Be involved in upskilling and capacity training of field service partners and installer teams – leverage diverse service fulfilment scenarios as use cases to educate and improve service standards.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Qualifications
Education:
- First degree in Social Sciences, Engineering, or IT Related Disciplines
- Fluent in English.
Experience:
6 – 13 years’ experience which includes:
- 5 or more years’ experience in a service fulfilment role, in a telecoms, ecommerce, or financial services industry.
- Experience working in a medium organization and a multi-vendor network environment, preferably a telecommunications business environment.
- Incidence management experience on an FTTH network, including fault discovery and resolution.
- Field service management experience, including planning, scheduling, inventory management, process management, quality control and performance reporting/analytics.
- A good knowledge of GPON, LAN and related access technologies.
- Understanding of MTN fibre broadband products – an added advantage.
- Project management, CFOT, Quality Management certifications or its equivalent will be an added advantage
- Excellent organizing, time management and problem-solving skills.
- Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel).
Application Closing Date
8th April, 2025; 10:59 PM
===
===
6). Analyst – Business Intelligence, Enterprise Business
Job ID: 5499
Location: Ikoyi, Lagos
Employment Type: Full Time
Requirements
- Candidates should possess relevant qualifications.
Application Closing Date
8th April, 2025; 10:59 PM
===
===
7). Analyst – CVM in Large Enterprise, Enterprise Business
Job ID: 5482
Location: Victoria Island, Lagos
Employment Type: Full Time
Reports To: Senior Manager – LE Segment Management
Division: Enterprise Business
Mission
- To drive and execute Enterprise Business customer value management strategy for MTNN
- To mine, analyze, and present data in actionable format to give key insight to aid business decisions and drive value extraction and revenue for MTNN.
Description
- Develop and refine value management use cases covering all B2B customer needs and lifecycle stages.
- Digitize the value management journey for enterprise users and customers.
- Automate enterprise customer value management lifecycle journey within campaign management tools across all services.
- Conceptualize and develop advanced analytics models in collaboration with BI and other relevant teams to enhance value management for enterprise customers.
- Establish rigorous measurement systems to track the performance of campaigns and automate base and campaign performance reports.
- Analyze and implement campaign needs and proactive problem-solving solutions.
- Develop enterprise customer value management briefs by compiling research, insights, and competitive analysis. Work both independently and collaboratively across teams to brainstorm ideas and pitch concepts to execute successful value management campaigns.
- Develop a value management strategy and operational plans through compelling presentations.
- Identify the most appropriate services to meet Enterprise customers’ needs and constraints.
- Interface with EB Sales to deliver business initiatives such as acquisition and retention, customer education, etc.
- Serve the division’s internal customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score.
Requirements
Education:
- Bachelor’s Degree in Engineering, Business, Marketing, Business Administration, or related fields.
Experience:
- 3-7 years experience, which includes
- 3 years of relevant work experience in marketing, sales, and account management with a focus on enterprise customer value management
- Self-starter, highly motivated to excel under minimal supervision. Must have proven track record of executing multiple tasks in a result driven organization.
- Ability to project manage own workload.
- Comfortable managing complex analytical models (e.g., propensity models, segmentation, recommendation engine).
Application Closing Date
8th April, 2025.
How to Apply: Intrested and qualified candidates should Click Here to apply online
