Company Info
Large organization
200 + Employees
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable.
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
1). Manager – Master Brand
Job ID: 5441
Location: Ikoyi, Lagos
Employment Type: Full-time
Reports To: Senior Manager, Brand Management
Division: Marketing
Description
- Develop and execute campaigns that drive brand preference and product adoption for MTN’s VAS/MFS and promotions.
- Manage the strategic framework for the development of VAS, MFS, and Promotional campaigns.
- Develop rollout plans and a route-to-market strategy for all promotional campaigns.
- Develop, execute, and manage brand equity and affinity-growing projects that deliver on volume and value, working with VAS and Proposition managers.
- Conceptualize consumer acquisition and usage increment promotions in conjunction with VAS managers to drive revenue and brand affinity.
- Leverage MTNF initiatives to enhance brand equity (develop a cause marketing advertising campaign with Corporate Services) through digital-related activities.
- Provide Brand support to other functions like HR, Network Group, IS, and CR.
- Supervise and manage all relevant advertising agencies.
- Manage the production of advertising creative materials, e.g., Outdoor, TV, press, and radio.
- To develop communication messages that will position MTN as the network of choice in the minds of individual customers and business entities, thereby achieving mental leadership in the adoption of products, services, and solutions.
- Strategic Management of all VAS proposition initiatives, National consumer promotions, and MFS initiatives to stimulate adoption amongst customers and business communities.
- Ensure prominent visibility of VAS promotions and MFS campaigns across the country, using both traditional and digital mediums of advertising.
- Manage the documentation and coordination of the creative agency. Documentation will include, but not be limited to, raising contracts, processing payments, resolving any issues, etc.
- Ensure compliance with the MTN brand CI rules across all branding materials, including POS materials, merchandising materials, etc.
- Ensure VAS, MFS, and National Consumer promotion campaigns are deployed effectively to deliver set business objectives to the brand.
- Formulating marketing communication strategies that contribute to effective brand building and product or service adoption
- Coordinate all Advertising and communication deployment for VAS, MFS, and promotions.
- Monitor key market indices as they affect brand preference, affinity, equity, revenue, and market share.
Requirements
Education:
- Tertiary qualification in Marketing, Economics, or any other Social Science
- An MBA will be an additional advantage
- A professional qualification from CIM or any other marketing related professional body
- Member of NIM (Nigerian Institute of Marketing)
- Fluent in English.
Experience:
6-13 years’ experience, which includes:
- Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
- Experience working in a medium- to large organization
- Experience in brand management in a marketing department or advertising
- Experience in Brand strategy, Positioning, and Communication strategy with broad knowledge of brand management
- Excellent Marketing communication skills, especially in the development of communication messages.
- Experience in stakeholder management and engagement
- Experience in the FMCG or telecommunications markets.
Application Closing Date
5th April, 2025; 11:59 PM.
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2). Analyst – Business Intelligence, Enterprise Business
Job ID: 5499
Location: Ikoyi, Lagos
Employment Type: Full Time
Requirements
- Candidates should possess relevant qualifications.
Application Closing Date
8th April, 2025; 10:59 PM
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3). Manager – Service Fulfillment
Job ID: 5494
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager – FTTH Service Fulfilment
Division: Fixed Broadband
Mission
- Develop and manage end-to-end service fulfillment operations for FTTx customers, as per SLA and business objectives. Develop effective strategies for optimal home connections and achievement of targets.
- Plan and own team management to accelerate home broadband connections for high-value customers in a professional, agile manner with an uncompromising concern for safety, quality, aesthetics, and time.
- Ensure management of contractors and external stakeholders with strict guidelines and governance mechanisms.
Description
- Manage the performance measurement and monitoring of Fibre broadband propositions / promotion / activity to ensure that it adheres to business plan and provide feedback to senior management as requested.
- Develop competitive broadband strategies for MTN Broadband product plans, solutions, and value propositions
- Establish a commercial footprint for various channels that shadow the network roll-out.
- Value created by increase in customer base, product sales, contracts signed etc. for enterprise-wide Broadband products and services.
- New business opportunities from products launched, sector/market growth, product/process innovation, process reviews/audit implementation etc., across the company.
- Strategic alignment with NWG On rollout timelines and objectives. Develop model business cases.
- Troubleshooting of GPON, FTTx/ODN, LAN and related access technologies.
- Advance knowledge of FTTx/ODN architecture, including colour code standard for identifying fibre cables, connectors, patch cords and service terminals/boxes.
- Participate in Contract negotiations to reduce costs and drive MTNN Value Creation Philosophy
- Drive the adoption of New Growth Opportunities for the Business within the Fibre service segment
- Manage the tracking of new job orders (JO) on DCLM, push them to appropriate home connection (HC) partners and orchestrate their fulfillment in compliance with the Standard Operation Procedure (SOP), SLA, Customer Service Etiquette and MTN Service Culture.
- Proactively manage and resolve all operational challenges experienced by HC partners during home connection visits and installation.
- Manage team to ensure that installers test broadband service and do proper housekeeping before they leave customer location.
- Be involved in upskilling and capacity training of field service partners and installer teams – leverage diverse service fulfilment scenarios as use cases to educate and improve service standards.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Qualifications
Education:
- First degree in Social Sciences, Engineering, or IT Related Disciplines
- Fluent in English.
Experience:
6 – 13 years’ experience which includes:
- 5 or more years’ experience in a service fulfilment role, in a telecoms, ecommerce, or financial services industry.
- Experience working in a medium organization and a multi-vendor network environment, preferably a telecommunications business environment.
- Incidence management experience on an FTTH network, including fault discovery and resolution.
- Field service management experience, including planning, scheduling, inventory management, process management, quality control and performance reporting/analytics.
- A good knowledge of GPON, LAN and related access technologies.
- Understanding of MTN fibre broadband products – an added advantage.
- Project management, CFOT, Quality Management certifications or its equivalent will be an added advantage
- Excellent organizing, time management and problem-solving skills.
- Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel).
Application Closing Date
8th April, 2025; 10:59 PM
How to Apply: Interested and qualified candidates should use the links below to apply:
