Company Info
Large organization
200 + Employees
PeopleOS - We partner with organizations to support them, improve their performance and push their boundaries for success. We are the people you need for your people.
PeopleOS – We partner with organizations to support them, improve their performance and push their boundaries for success. We are the people you need for your people. Our decades of experience and state-of-the-art technology enables us to deliver best-in-class HR services to help your business and people thrive.
1). Account Management
Location: Lagos
Summary of Responsibilities:
Client Relationship management:
- Build trust-based relationships with B2B clients, acting as their primary point of contact.
- Understand clients’ goals and challenges to provide tailored solutions.
Account Growth & Retention:
- Identify and pursue upselling, cross-selling, and expansion opportunities within accounts.
- Develop strategic account plans to maximize clients’ value and ensure success, outlining key goals and growth strategies.
- Monitor and manage contract renewals, negotiating terms to maximize client and business value.
Client Advocacy & Collaboration:
- Advocate for client needs within their internal teams (e.g., product, operations, customer support to address client needs.
- Share insights and best practices with clients to optimize their use of the company’s services.
- Lead client onboarding processes, ensuring smooth transition and adoption of solutions.
Onboarding & Project management:
- Manage client projects such as service expansions or new solution integrations, aligning timelines and deliverables with client expectations.
Reporting & Insights:
- Track key account metrics (satisfaction, growth, retention) and prepare regular client reports.
- Prepare presentations trends and actionable recommendations to clients and internal stakeholders.
Strategic development and Enablement:
- Analyze market trends and client data to identify new opportunities for electric mobility solutions.
- Develop and deliver training workshops to support clients in adopting the company’s infrastructure
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 3–5 years of experience in account management, customer success, or business development (B2B focus preferred).
- Proven ability to manage and grow client relationships while driving retention and satisfaction.
- Strong interpersonal and communication skills to engage with diverse client profiles.
- Highly organized and detail-oriented, with the ability to manage multiple accounts and projects simultaneously.
- Proficiency with CRM tools (e.g., Salesforce, HubSpot) and data analysis is a plus.
- Knowledge of the electric mobility or logistics industry is highly valued but not mandatory.
- A proactive, problem-solving mindset with strong collaboration skills.
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2). Customer Success Representative
Location: Lagos
Summary of Responsibilities:
Customer Engagement:
- Actively reach out to new customers ensuring a warm and personalized introduction at the company’s services and values.
- Customer Support: Respond promptly to customer inquiries across all communication channels, providing precise and actionable information.
Platform Assistance:
- Assist customers in navigating the company’s digital platforms, ensuring smooth experience with proactive troubleshooting support.
- Complaint Resolution: Work collaboratively with internal teams to resolve issues swiftly, maintaining high standards of customer care and adhering to our SOPs.
Customer Retention:
- Maintain effective communication channels with customers, fostering trust and ongoing satisfaction with our services.
Sales Support:
- Collaborate with sales teams to ensure seamless onboarding process for new customers, enhancing their initial experience with the company.
Needs Assessment:
- Analyze customer interactions to tailor services and support, improving customer engagement and satisfaction.
Product Knowledge:
- Participate in ongoing training to stay updated on the company’s offerings, ensuring accurate and helpful communications with customers.
- Data Collection: Systematically gather and document customer feedback and survey responses to guide service improvement.
- Reporting: Compile detailed reports on customer service activities and outcomes, contributing to strategic planning and operational adjustments
Requirements
- Bachelor’s degree in a relevant field
- Minimum of 2 years post-NYSC experience in a customer-facing role
- Proficiency in CRM tools and a strong understanding of customer support best practices
- Excellent communication skills, with a focus on active listening and empathy.
- Exceptional problem-solving abilities and attention to detail.
- Knowledge of the logistics industry and experience in a tech-driven environment are advantageous
- Ability to manage stress and adapt to rapid changing business environments
- Demonstrated commitment to fostering a diverse and inclusive workplace.
Deadline: Feb 14, 2025
How to Apply: Interested and qualified candidates should use the links below to apply: