Company Info
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
1). Officer, Entrenchment
Job ID: 80410220_80385301
Location: Ilupeju Byepass, Lagos
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time
Job Description
- To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound) to understand their individual needs and position a solution (product).
- Cross sell the bank’s products and services to both existing and new customers (onboarding).
- To effectively support and deliver excellent service to Personal clients and manage client attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, engage clients to drive awareness of our Customer Value
- Proposition to drive customer entrenchment.
Qualifications
- Minimum of First Degree
- Minimum of 1-2 years in depth knowledge of the personal clients and their Financial needs and expectations.
- Knowledgeable in the area of cross sell, customer centric and service oriented to deliver excellent and consistent service to clients.
Behavioural Competencies:
- Convincing People
- Providing Insights
- Generating Ideas
Technical Competencies:
- Customer Understanding
- Product Related Systems
- Product Knowledge.
Application Closing Date
Not Specified.
===
===
2). Team Lead, Entrenchment
Job ID: 80410218_80385301
Location: Idejo Street, Lagos
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time
Job Description
- Supervise the entrenchment officers to ensure cross sell the Bank’s Product and Lead a team of outbound agents to onboard new customers using the entrenchment model, to reactivate dormant and inactive accounts, cross sell the bank’s products and services to existing and new customers.
Qualifications
- Minimum of First Degree
- 4 years’ experience of which 3 years should be in the banking industry
Behavioural competency:
- Generating Ideas
- Making Decisions
- Providing Insights
Technical Competencies:
- Product Knowledge
- Customer Understanding
- Product Related Systems.
Application Closing Date
Not Specified.
====
===
3). Manager, Personal Analytics
Job ID: 80410207_80385148
Location: Idejo Street, Lagos
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time
Job Description
- The Manager, Personal Analytics is tasked with conducting full lifecycle analysis on personal clients to identify need of each client and develop strategies that will drive the team closer to achieving their targets.
- They will be tasked with developing analysis and reporting capabilities on all personal clients.
- They will also monitor performance and identify different ways for improvements on product uptake.
Qualifications
- Minimum of First Degree
- 10 years’ experience of which 4-5 years should be in leadership role in Product Management within the banking industry.
Behavioural Competencies:
- Generating Ideas
- Convincing People
- Providing Insights
Technical Competencies:
- Product Knowledge
- Customer Understanding
- Product Related Systems
Leadership Competencies:
- Customer and Client Focused Innovation
- Seeking Deeper Understanding
- Driving Delivery of Results
- Purposeful Collaboration.
Application Closing Date
Not Specified.
===
===
4). Officer, Youth Segment
Job ID: 80410206_80388457
Location: Ilupeju Byepass, Lagos
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time
Job Description
- Responsible for the execution of solution initiatives, ranging from first click to retention and renewal initiatives, with a focus on instilling loyalty within the ever-growing Youth segment customer base.
- This entails prospecting, onboarding, and maintaining customer entrenchment throughout the journey.
- Responsible for the development of new products within the Youth segment space.
- A key member of cross-functional product development teams that typically include engineers, researchers, technologists and representatives of marketing and finance departments.
- Liaises with different members of the development team to drive both new and existing projects forward.
Qualifications
- Minimum of First Degree
- 3-4 years of Personal and Business Banking experience.
Behavioural Competencies:
- Generating Ideas
- Making Decisions
- Providing Insights
Technical Competencies:
- Product Knowledge
- Customer Understanding
- Product Related Systems
- Product Marketing Communications
- Project Management
Application Closing Date
Not Specified.
===
===
5). Manager, Employee Value Banking, North
Job ID: 80410205_80385563
Location: Shanono, Kano
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time
Job Description
- To provide strategic direction to grow market share and profitability of consumer clients through Employee Value Banking/Ecosystems.
- Develop a lead process flow and Reward and Recognition process for success lead generation.
- To develop a robust data base for the network and target companies are selected.
- Optimize business opportunities by collaborating with stake holders on product bundling and partnering with CIB and BCC team to provide Employee Value Banking/Ecosystems solutions to employees of their clients.
Qualifications
- Minimum of First Degree.
Application Closing Date
Not Specified.
===
===
6). Head, Employee Value Banking
Job ID: 80410203_80385563
Location: Idejo Street, Lagos
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time
Job Description
- Design and implement EVP that encompasses:
- Product proposition,
- Sales proposition,
- Service proposition,
- Communication proposition,
- Pricing proposition,
- Credit proposition,
- Process flow,
- Segment operating model, etc.
Qualifications
- Minimum of First Degree
- Minimum of 10 years experience in similar capacity.
Behavioural Competencies:
- Developing practical approaches
- Developing relationships
- Decision making
- Conflict resolution
- Team work.
Technical Competencies:
- Knowledge of Banking processes and procedures
- Business acumen
- Risk management
- Financial planning
- Strategic planning.
Leadership Competencies:
- Customer and Client focused
- Driving result delivery
- Aligning to business strategy.
Application Closing Date
Not Specified.
===
===
7). Officer, Customer Value Proposition
Job ID: 80410123_80388456
Location: Idejo Street, Lagos
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time
Job Description
- Responsible for the development and execution of CVP Customer Value proposition for the Personal client segment.
- Ensures implementation of the strategy and ensures that products (existing & new) meet the needs of Personal clients.
- Working closely with the EVB team to develop Value propositions for identified companies.
Qualifications
- Minimum of First Degree
- 7 years experience of which 3 years should be in the banking industry and 1-2 years should be managing products.
Behavioural Competencies:
- Generating Ideas
- Convincing People
- Making Decisions
- Making Decisions
Technical Competencies:
- Product Related Systems
- Customer Understanding
- Product Knowledge.
Application Closing Date
Not Specified.
===
===
8). Manager, Employee Value Banking, SW
Job ID: 80410204_80385563
Location: Iwo Road, Ibadan – Oyo
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- To provide strategic direction to grow market share and profitability of consumer clients through Employee Value Banking / Ecosystems.
- Develop a lead process flow and Reward and Recognition process for success lead generation.
- To develop a robust data base for the network and target companies are selected.
- Optimize business opportunities by collaborating with stake holders on product bundling and partnering with CIB and BCC team to provide Employee Value Banking/Ecosystems solutions to employees of their clients.
Qualification
- Candidates should possess a minimum of First Degree.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: