Latest Jobs at Stanbic IBTC Bank

Job purpose description

• The Business Analyst works with stakeholders across the organization to understand the business objective driving various strategic digital initiatives. Leads the execution of digital initiatives and cross-functional projects. Manages timelines, budgets, and risk mitigation. Coordinates between teams (IT, product managers, marketing etc.). Prepares senior and executive level reports on updates and insights across digital initiatives.

Qualifications

• Minimum of First Degree
• Relevant certification such as CBAP, PMP

Behavioral Competencies

• Checking Details
• Examining Information
• Team Working
• Interacting with People
• Generating Ideas

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Job Description

• Attend to telephonic queries regarding cheque books.
• Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
• Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
• Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
•  Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
• Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

• Minimum of First Degree

Behavioral Competencies

• Checking Details
• Interacting with People
• Resolving Conflict
• Completing Tasks
• Thinking Positively