Company Info
Large organization
200 + Employees
Stanbic IBTC Bank is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007.
Stanbic IBTC Bank is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007.
1). Head, Enterprise Business Development
Location: Lagos
2). People and Culture Business Partner
Location: Lagos
Job Description
- To work independently and provide end-to-end People and Culture value chain business partner support for relevant portfolio/s in alignment with business strategy, applying specialist knowledge and judgement to resolve complex challenges.
- To provide business partnering advisory support to business stakeholders within the allocated portfolio/s of responsibility, giving People &Culture guidance in support of the overall people experience and business objectives in an ever-changing environment.
- To ensure that the business area is appropriately resourced and line managers are aware of People & Culture services and governance standards.
Qualifications
- First Degree in Human Resources or Social Sciences
- Relevant certifications such as CIPM, SHRM, SPHRi, etc will be an advantage
Experience Required
- 5-7 Years People & Culture Experience and a deep understanding of the core People & Culture functions including Resourcing, Reward, Employee Relations, Industrial Relations, Diversity and Inclusion, Learning and Development and Organizational effectiveness.
- Some experience in the financial services industry could be advantageous.
Additional Information
Behavioural Competencies:
- Valuing Individuals
- Embracing Change
- Upholding Standards
- Resolving Conflict
- Interacting with People
- Articulating Information
- Providing Insights
Technical Competencies:
- Business Acumen (Audit)
- Analytics Proficiency.
- Human Resource Consulting
- Talent Management
- Workforce Planning
Leadership Competencies:
- Influencing Others
- Purposeful Collaboration
- Leading Courageously
- Seeking Deeper Understanding
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3). Banker, Transactional
Location: Lagos
Job Description
- To respond to any Private, Prestige/ Executive client service queries and requests received telephonically in the Affluent Express within laid down policies and procedures.
Job Responsibilities
- Act as first point of contact for customers and demonstrates product knowledge on existing and new products
- Follow the relevant risk and compliance procedures, work instructions and business requirements.
- Accurately log request (e.g., records the customer interaction by capturing leads, queries, complaints, compliments, contact details, etc.)
- Undertake root cause analysis to prevent recurring problems/queries within the team context.
- Provide quality service to customers in order to fulfil their needs within the least amount of time.
Qualifications
- Minimum of First Degree
Experience
- 1- 3 years of experience of the bank’s products, processes and systems. Understands regulations governing the management of financial services and other relevant bank policies.
Additional Information
Behavioural Competencies
- Adopting Practical Approaches
- Interacting with People
- Exploring Possibilities
- Developing Expertise
- Team Working
Technical Competencies
- Customer Reception and Channelling
- Difficult Calls Management
- Query Resolution
- Telephone Caller Handling
Deadline: Not specified
How to Apply: Interested applicants should use the links below to apply: