Latest Jobs at Standard Chartered Bank

Nigeria

Standardchartered

Company Info

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

1). West Africa Head – Markets Business & Client Solutions

Job ID: 33063

Location: Victoria Island, Lagos

Job Summary

  • The role holder is responsible for full end-to-end governance, oversight and reconciliation of Markets products for In-country Financial Markets trades across West African sites .
  • This includes but is not limited to, line management of all team members, both in-country and across West African sites, development of teams, objective setting and support for career progression.
  • Strong understanding of local regulatory requirements, identification of process gaps, review of existing onshore controls and introduction of new controls, maintaining seamless high quality regulatory reporting standards across all West Africa sites and governance for all operational outsourced service undertaken by offshore hubs servicing West Africa.

Key Responsibilities
Strategy:

  • Clearly define key objectives for all West Africa Markets Business & Client Solutions (MBCS) teams and ensure full alignment to global Objectives & key results (OKRs)
  • Provide both local and cross-border team management, ensuring connectivity for all local teams.
  • Ensuring consistency of service standards / processes where possible across West African sites.
  • Ownership (COO) of all open operational risk issues originating in West African sites and responsible for closing them out as a priority, in partnership with Chief Operating Officer and Risk Managers.
  • Act with integrity with stakeholders, ensuring regular follow ups on ad hoc issues and delivery as a priority.
  • Understanding and ensuring compliance for all West African local regulatory requirements.
  • Attending all local regulatory working groups and local risk committees for West African sites and responsible for remediation of all open risks for West Africa.
  • Liaise with and govern Global offshore teams in India / Malysia to ensure services delivered are of high quality, with appreciation of local business nuances.
  • To support their country MBCS Country Team Leads to deliver the Markets Business strategy as it relates to role.

Business:

  • Management and oversight of the day-to-day operations impacting West African desks. Aligning operations team focus to the business strategy and priorities.
  • Monitoring service issues and ensuring the relevant team is proactively reviewing and implementing action plans to rectify issues.
  • Ensuring compliance with all Group and Country policies, Code of Conduct, and consistency in execution, and to ensure that statutory regulations and laws as a corporate body are met and satisfied.

Processes:

  • Escalation contact for all Market West Africa Sales/FX Trading Desks/Rates/Treasury Market / Change to wealth management (CMPS/) COO.
  • Accountable for all MBCS customer service for internal and external customers
  • Management of referred issues by Offshore External validation and Foreign exhange money market (FXMM) Settlement and Clearing teams.
  • Responsible for coordinating and providing sign-off for new local system testing and verification.
  • Accountable for ensuring required standards of customer service quality, efficiency, and productivity; and where necessary, approve / agree analysis undertaken by local incountry operations teams, identify and implement process efficiencies and reduce Turn around Time (TAT)
  • Ensure compliance with all relevant laws & regulations, responsible for ensuring all processes are documented and up to date.
  • Point of escalation for any irregularities observed within job role.
  • Reviewing and signing off detailed testing of disaster recovery contingency plans.
  • Oversee Key Risk Indicators (KRIs) for West Africa to ensure no thematic or aged breaks are outstanding across all sites.
  • Responsible for the local Regulatory projects.
  • Responsible to ensure the regulatory reports are rendered within timelines and processes are clear and mitigate operational risks.
  • Correctly apply local and group policies, procedures, and circulars to transaction processing.
  • Oversee all outsourced processes and risk issues as well as the local contact/escalation point
  • Responsible for all local errors, near misses and loss raised ensuring the teams escalate within bank guidelines and all write ups are detailed and concise as well are remediation plans are implemented within agreed timelines.
  • Represent West Africa MBCS in Client Journey Service Reviews and Client Service Meetings.
  • Accountable for all of Foreign Exchange (FX) Branch suspense account breaks and ensuring they’re matched off quickly.
  • Oversight of Nostro and suspense breaks for West Africa.
  • Responsible in ensuring all Balance Sheet Substantiations are completed across West Africa on time.

People & Talent:

  • Identify and foster local talent within the West Africa teams.
  • Consistent upskilling of team members through cross-training and support of soft skills development.
  • Provide clear vision and objectives to the West Africa teams.
  • Be a thought leader and be a good example to the teams via appropriate behaviours, culture and values.
  • Lead and support to MBCS West Africa team.
  • Provide detailed cost & feasibility analysis for market & operational initiatives and team transformation.
  • Oversight and accountable for all local and global projects which impact the local department’s processes.

Risk Management:

  • Escalation contact for any operational risks identified along with the Risk Manager and responsible for ensure appropriate controls and mitigations are put in place.
  • Accountable for ensuring all identified control testing defects are resolved, including identification of root causes and any associated process changes required to minimize the probability of process failures.
  • Accountable for ensure team is aware of money laundering risks and understand key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers.
  • Support Markets Business Client Solutions Cluster Head to execute risk and control responsibilities as a Country Process Owner.
  • Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices.
  • Ensure root causes reports relating to operational incidents are completed in line with the Banks policies including meeting of all reporting timelines. This includes the implementation of any appropriate process and control changes to minimize the probability of a recurrence.
  • Responsible for the proactive identification and escalation / reporting of all exceptions on non-compliance with standard controls.

Governance:

  • Provision of oversight for all process ensuring a sustainable level of control is applied to daily processes.
  • Undertaking trend analysis of performance benchmark standards (straight through processing attainment, query resolution turnaround times etc)
  • Accountable for all External and Internal audits and remediation management
  • Owner of country Service Level agreement (SLAs).
  • Define and review departmental performance metrics for local and outsourced process.
  • Carry out daily and monthly reviews of service provide performance.

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Support MBCS in achieving the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders:

  • Markets Trading / Sales / COO / Credit Risk / Centre of Excellence (CoE) Sites
  • Finance
  • Technology
  • Legal & Compliance
  • Central Bank of Nigeria (CBN) Regulator & FMDQ Exchange

Qualifications

  • Education: University Degree in Business, Economics, Finance, Maths, Engineering
  • Certifications: ACI Certified, preferred
  • Languages: English
  • This role would require a university degree, 10+ years of relevant experience in financial institution.
  • FM products expert in FXMM, Rates, Credit.
  • Experience in cross-border team management of multiple teams.
  • Market Knowledge: Awareness and understanding of the wider business, economic and market environment in which the firm operates.
  • Risk Management and Control: – Accountable for governance of Key Risk Indicators for West Africa.
  • Expert in understanding complex matrix systems and global banking operations.
  • Knowledge of Regulatory reporting requirement is required.
  • Proficient in PC Skills particularly Microsoft Excel
  • Ability to work within a multi-function, multi-discipline team environment with good stakeholder management skills.
  • Good communication, Interpersonal and excellent analytical skills.

Skills and Experience:

  • Manage Risk
  • Manage Change
  • Business Governance & Support
  • Manage People
  • Develop Talent

Competencies:

  • Action Oriented
  • Collaborates
  • Customer Focus
  • Gives Clarity & Guidance
  • Manages Ambiguity
  • Develops Talent
  • Drives Vision & Purpose
  • Nimble Learning
  • Decision Quality
  • Courage
  • Instills Trust
  • Strategic Mindset

Technical Competencies:

  • This is a generic competency to evaluate candidates on role-specific technical skills and requirements.

Application Closing Date
Not Specified.

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2). Business Analyst, Transformation & Change Management

Job ID: 33347
Location: Lagos, Nigeria
Job type: Full-time
Work style: Office Working
Area of interest: Technology

Job Summary

  • Working with Programme and Portfolio Leads, COOs, CIOs and Business and Functional stakeholders it will be important that the chosen candidate has credible experience with a Project and Programme management background but also comes with the right behaviours to drive new ways of working within the space. As an individual, it will be important to have excellent interpersonal skills.
  • Primarily, play a lead role in driving and implementing country and Cluster projects with the responsibility for defining and documenting the project scope, accessing impact analysis for a requirement or group of requirements and ensure the best possible solution that meets the requirement is deployed.

Key Responsibilities
Strategy:

  • Lead the planning, execution, and delivery of country and cluster projects.
  • Define and document project scopes, objectives, and deliverables.
  • Identify and implement the best possible solutions that meet project requirements.
  • Evaluating potential solutions to determine the best fit for the business needs.
  • Drive new ways of working within the project and programme management space.
  • Look for opportunities to drive continuous improvement, including the implementation of improved ways of working, digitization, automation, and simplification across the scope of project and program management execution and reporting.

Business:

  • Collaborate with key stakeholders to understand their needs and objectives.
  • Conduct impact analysis for individual or groups of requirements.
  • Ensure that requirements are accurately captured and documented.
  • Oversee the deployment process to ensure successful implementation.
  • Ensuring that the implemented solution meets the defined requirements and delivers the expected benefits.

Processes:

  • Maintain comprehensive project documentation.
  • Provide regular updates and reports to stakeholders and senior management.
  • Managing the transition from the current state to the desired future state of systems and processes.
  • Ensuring that changes are implemented smoothly and effectively.
  • Adhere to best practices in project and programme management.

People & Talent:

  • Facilitate effective communication between stakeholders and project teams.
  • Utilize excellent interpersonal skills to foster a collaborative and productive work environment.
  • Resolve conflicts and negotiate solutions effectively.
  • Provide training and support to team members and stakeholders as needed.
  • Ensure that all project participants are aligned and informed.

Risk Management:

  • Act as an escalation point whenever a risk to meeting regulatory & non-regulatory timeline is raised and provide support for risk/issue resolution.
  • Identify potential risks and develop mitigation strategies.
  • Monitor and manage project risks throughout the project lifecycle.

Governance:

  • Ensure that all projects comply with organizational standards and regulatory requirements.

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders:

  • AME Transformation Team
  • Business Heads
  • Function Heads
  • Group Process owners
  • Functional Partners including Risk, CFCC, HR, Finance, Legal, GIA
  • Project Managers
  • Tech and Operations Management
  • COOs, Nigeria
  • Head, Country Technology Management
  • Heads, Managers and peers in Technology and Operations.

Other Responsibilities:

  • Embed Here for good and Group’s brand and values in Nigeria; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Requirements

  • Candidates should possess a Degree, ideally in a Business and Technology discipline
  • Certifications: Six Sigma / Lean / Agile (Scrum)/ Project Management
  • Languages: English

Skills and Experience:

  • Experience in technology project management and testing coordination.
  • Functional Specification and Documentation Skills
  • Knowledge in Quality and Process Improvement
  • Excellent verbal and written communication skills required,
  • Understanding of Standard Process Compliance
  • Ability to create effective work relationships across business & borders.
  • Focused, organized, and results oriented.
  • Good presentation skills and strong Excel skills
  • Proactive and positive with the ability to make good/sound decisions and use independent judgment.
  • Strong analytical and problem-solving skills.
  • Excellent stakeholder Management Skills
  • Excellent skill in requirement gathering.
  • Knowledge in SCB Business & Products
  • Ability to Negotiate and Influence project members or customers.
  • Able to take ownership of issues/tasks and apply Project Management best practices.

Competencies:

  • Action Oriented
  • Collaborates
  • Customer Focus
  • Gives Clarity & Guidance
  • Manages Ambiguity
  • Develops Talent
  • Drives Vision & Purpose
  • Nimble Learning
  • Decision Quality
  • Courage
  • Instills Trust
  • Strategic Mindset
  • Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements.

What We Offer

  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should use the links below to apply:

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