Company Info
Large organization
200 + Employees
Visa Incorporated operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands.
Visa Incorporated operates the world’s largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.
1). Senior Product Manager, West Africa
Location: Lagos, Nigeria
Job type: Full Time
Job Family Group: Group: Product Development
Job Description
Responsibilities will span across Debit, Credit, Prepaid & Digital solutions including:
- Be the go-to person for all Product delivery requirements in the market.
- Build Product decks, Data analysis, reports, and dashboards.
- Help monitor targets and goals, working closely with cross-functional teams.
- Help with projection of key product KPIs for the market.
- This role will work very closely with the Country Manager for the WA cluster, Business Development Teams, the Marketing team, and the other cross-functional teams within Visa. The candidate will interact with all levels of Visa management and staff. This position will involve constant interaction and communication with Clients and key Visa stakeholders.
- This role requires to customize and standardize the available information, in terms of presentations, case studies, & periodic reviews, making them readily available for the clients. Help bring the global best practices in terms of reporting to your countries by localizing the content and template.
- Participate in cross-functional projects, especially around innovation, benefits, loyalty, user experience and channels. Collaborate with the marketing and other product teams in SSA and CEMEA.
- A significant element of this role will be the ability to generate thought leadership around consumer products, and requires you to work closely with markets, key issuers, and global clients to drive acquisition, profitable usage, payment volume and revenue. This includes, but is not limited to, development of consumer segmentation strategies, portfolio optimization, upgrades, performance tracking, channel diversification, driving greater cross-border and e-commerce volume.
- You will be responsible for driving the product agenda in your market.
- You will combine your product management experience with your awareness of client needs to increase customer engagement with their Visa account, driving usage and preference.
Responsibilities
- Be a thought leader and problem solver for the market as well as a trusted advisor to the Solutions delivery head, managing product delivery across for multiple products (Consumer Debit, Credit, Prepaid & Digital)
- Find new opportunities for Visa to expand the product deployment and spearhead new payment flow opportunities.
- Product lead for the clients and be responsible for overall achievement of the Revenue and Cost targets sub-cluster.
- Provide Commercial, Operations Support including Sales Pipeline Efficacy, revenue target, and Operations Process and products Governance to the Sub-Cluster.
- Manage sub-cluster implementations and report to respective stakeholders.
- Train customers on product functionalities and processes.
- Work with various governmental schemes to bring thought leadership to the payment’s infrastructure in the sub-cluster.
- Develop, maintain, and cultivate close relationships with decision-makers and senior management of designated clients. Understand their business strategies, priorities, needs and business processes, present to them product ideas and advise them how Visa products can affect their results.
- Represent Visa Products to the clients by providing a point of contact to them, with permanent high-quality support on the Visa products, rules, and policies.
- Identify investment and partnership opportunities with external parties in the ecosystem to enhance Visa’s capabilities and value to issuers.
- Ensure the development of individual designated clients’ products plans, with corresponding tactics and actions to achieve defined goals.
- Work with Banks as well as Non-Banking Financial Institutions to support their payment strategy and go to market with Visa products.
- Collaborate closely with the Sales organization and other functions to deliver Visa 360 approach.
- Collaborate with internal cross-functional leads to drive strategic alignment and ensure product roadmap is supportive of all common initiatives and priorities.
Position
- This is a hybrid position. Hybrid employees can alternate time between both remote and office.
- Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least
- 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or
- 2 years of work experience with a PhD.
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Team Player. The ability to work smoothly with peers & stakeholders is a critical requirement of this role.
- 12+ years in related industry experience in retail banking
- Client management skills
- Understanding of the drivers of retail bank product P&Ls and an understanding of trends in retail bank strategy around customer engagement. Life cycle management and multi-product penetration strategies.
- Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa’s product, customer experience and digital recommendations.
- Solid interpersonal skills, strong demonstrated collaborator with the ability to effectively work cross-organizationally.
- Ability to drive decisions and operate in ambiguity.
- Ability to resolve conflicting situations.
- Excellent communication skills
- Ability to travel frequently across designated markets.
- Self-directed and motivated
- Skilled in managing complex issues and work under pressure.
Application Closing Date
Not Specified.
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2). Director Risk Management, West Africa
Location: Lagos
Job type: Full Time
Job Family Group: Technology and Operations
Job Description
- Ecosystem Risk Management: Maintain a heightened awareness of the country/regional business environment, payment systems, and other risks to clients operating in each market.
- Stay informed about past and present tactics used to mitigate these risks. Serve as the main advisor to business and risk teams.
- Monitor local risk-related trends and developments, such as fraud schemes, regulatory changes, and key developments required to enhance the risk profile of partners and clients as well as Visa’s risk posture.
- Take the lead in protecting the payment ecosystem by proactively managing Visa’s Ecosystem Integrity programs with internal and external stakeholders.
- Business Alignment: Align Visa’s risk-related objectives and activities with Visa’s business goals in the region to optimize long-term growth. Ensure that risk management strategies support and enhance the overall business strategy.
- Risk Relationship Management: Engage key stakeholders, including clients, law enforcement, government, and other relevant entities, to secure support for Visa’s goals and address identified risks. Foster strong relationships to facilitate risk management efforts. Be the primary Visa risk expert advisor to key clients in the market. Drive risk engagement and provide focus to key clients, fintech, merchants, and emerging payment stakeholders. Develop and execute a client engagement plan and materials to help clients optimize fraud performance, and determine the type and frequency of engagements. Maintain a database of key internal and external client contacts and a client engagement calendar. Develop and execute a constructive engagement plan for external payment system stakeholders (law enforcement, government, etc.).
- Thought Leadership: Differentiate Visa by demonstrating thought leadership on risk issues to payment system stakeholders. Utilize insights from local, regional, and global sources to influence and guide risk management practices. Orchestrate client meetings (e.g., sub-regional Risk Executive Councils, meetings) and industry forums (Risk Summits) of payment system stakeholders (e.g., clients, law enforcement, regulators, and industry participants) to drive greater awareness and support for Visa’s payment system risk strategy. Be the point of reference in all risk-related engagement with regulatory and industry bodies. Positively influence regulations and risk/security-related practices to ensure a strong payment ecosystem and a growth environment for Visa, its clients, and the industry. Differentiate Visa as a digital payments leader by providing clients and other stakeholders with value-added insights, best practices, conducting onsite market fraud prevention seminars (or webinars), and educational materials.
- Communication: Ensure effective communication and provide marketplace feedback regarding Visa’s risk-related programs, policies, and other activities. Maintain transparency and keep all relevant parties informed about risk management initiatives and outcomes.
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
- At least 10 years of risk management/payments experience gained through banking, technology, and/or operations.
- Degree qualified from a recognized university, post-graduate qualifications preferred.
- Experience in managing fraud risk, transaction monitoring operations, application fraud assessment, and suspicious transaction review.
- Good understanding of and or experience with money laundering typologies.
- Assessed impact of regulation on business or operations, responsible for responding to regulatory requirements, and participated or led responses to regulatory supervision or scrutiny.
- Good understanding of and/or experience with the credit risk landscape across the credit lifecycle.
- Experience with maximizing portfolio performance within the confines of local regulation.
- Led the underwriting of merchants for an acquirer or led the underwriting for small and medium businesses for commercial lending, managed client due diligence operations, and client onboarding process ownership.
- Good understanding of and experience with acquiring risk with hands-on application experience improving the acquiring risk posture of an entity.
- Hands-on experience with merchant or SME credit underwriting and lifecycle management from a risk perspective.
- Good understanding of illegitimate transaction flow typologies, root causes, and key signs.
- Managed third-party risk assessment, responsibility for evaluating risk controls, and reviewer of risk control reporting in the organization.
- Good understanding of the role of different players in the payment ecosystem.
- Good understanding and/or experience with managing third-party risk.
- Self-starter with excellent communication skills, both oral and written.
- Ability to drive results with multiple stakeholders and cultivate strong and trusted relationships with internal stakeholders, clients, partners, and regulators.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
