Company Info
Large organization
200 + Employees
Visa Incorporated operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands.
Visa Incorporated operates the world’s largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.
1). Director, Regional Ethics and Compliance, West Africa
Location: Lagos, Nigeria
Job type: Full-time
Job Family Group: Legal
Job Description
- This position is responsible for the oversight, support and monitoring of the application of the Ethics & Compliance Program across West Africa (WA). At Visa, the West Africa cluster consist of Nigeria, Ghana, The Gambia, Sierra Leone & Liberia.
- The position is a critical partner to the business, providing pragmatic, solution-oriented counsel to ensure that Visa has effective risk management, decision-making and review of key processes to ensure we meet international standards, the requirements of regulations and laws of the United States and of the countries in which we operate.
These activities include the following areas of risk:
- Anti-Bribery and Anti-Corruption
- Office of Foreign Assets Controls and other Sanctions
- Anti-Money Laundering (AML) / Anti-Terrorist Financing (ATF)
- Data Privacy
- Information Security
- Anti-Trust and Competitive Intelligence
- Other specific compliance requirements of regulators who have regulatory authority over our operations in the West Africa region.
- In addition, this position also holds responsibility for ensuring the highest standards of conduct, as set out in Visa’s Code of Business Conduct and Ethics. Particular areas of focus include:
- Business Conduct and Ethics
- Conflicts of Interest
- Prevention of Insider Trading.
Core Responsibilities
- Responsible for all Compliance Program matters as the primary point of contact for business units, support functions and other control function.
- Primary point of contact for AML / ATF matters with regulators, in collaboration with Legal and Government Relations function in West Africa.
- Be the point of reference in all compliance related engagement with the Central Bank of Nigeria (CBN).
- Collaboration with Visa’s Financial Intelligence Analytics Center on activities including additional and enhanced due diligence applied to AML / ATF & Sanctions cases, including direct communications and requests for information from clients and partner.
- Ensuring that the business has effective decision-making, risk assessment, processes, controls and procedures to meet obligations of internal policy and international and local regulations, laws and requirements.
- Review of significant business strategies, activities and transactions, assessment of risk and development and execution of risk mitigation action at regional, country, program and product level.
- Accountable for managing the process to provide required reporting to regulatory authorities in the West Africa sub-region, where relevant.
- Promote understanding of the Compliance Program and Code and drive effective inclusion of Compliance in business activities and strategies.
- Deliver compliance office visits within the region to re-enforce annual ethics and compliance training and adherence to the Code Assist on Business Conduct Office investigations in WA, as needed.
- Execution of due diligence requirements of the Anti-Bribery / Anti-Corruption Program, AML / ATF & Sanctions Programs, including third party due diligence, provision of AML / ATF workshops and education for Clients and on-site Client AML program assessments.
- The AML / ATF component is a significant portion of the position’s overall responsibilities.
Qualifications
- Bachelor’s Degree or other Higher Education qualifications required.
- Professional AML / ATF accreditation required (such as CAMS).
- Sound knowledge of AML / ATF risks and typologies.
- ICA Diploma in Governance, Risk & Compliance or similar qualification preferred.
- 10 years of experience in management of compliance programs and controls within the financial services industry.
- Good knowledge of payments industry products, emerging products, regulations and related trends.
- Good understanding of core pillars of effective AML / ATF and Sanctions programs and appropriate legislation.
- Highly analytical and self-motivated, adept at working independently and in a dispersed team environment covering multiple and varied tasks.
- Capable of working collaboratively with employees from all levels within the organization.
- Flexible to work in an environment where needs are continually changing.
- Corporate experience with a proven track record of managing multiple projects in a complex matrix business and operational environments.
- Intuitive, highly ethical and comfortable to question and challenge when required.
- Ability to multi-task and able to work with minimal supervision.
- Excellent analytical and data analysis skills including use of MS Office systems including Word, Access, Visio, Excel (advanced), Power Point, SharePoint and other applications
- Excellent and professional written, presentation and communication skills.
- Some travel and extended business hours (conference calls, video calls and web based meetings) may be required.
Application Closing Date
Not Specified.
Note
- This is a hybrid position.
- Expectation of days in office will be confirmed by your hiring manager.
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2). Manager Consulting Generalist
Location: Lagos
Job Family Group: Sales and Business Development
Employment Type: Full-time (Hybrid)
Job Description
- Identify and surface opportunities for client projects and submit for inclusion into plans.
- Design performance solutions to client requirements, striving for innovative and efficient approaches.
- Undertake client projects, including project road mapping, client interviewing analytical review of inputs, structuring of recommendations, report writing.
- Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy, portfolio diagnostics, and Acquisition and Loyalty program health checks.
- Create, develop and maintain models, contribute to IP creation and standardized VCA offerings
- Conceive and brief to the Analytics team projects including segmentation, propensity models, and other intelligent targeting solutions.
- Define scope, understanding clients objectives, framing the problem or opportunity
- Collect and analyze input such as client information, interviews, data, processes, policies, competitive and environmental information
- Synthesize analysis to determine gaps, issues, opportunities
- Identify solutions such as strategies, tactics or programs of activity
- Recommend approaches, providing guidance and at times physically supporting implementation at the client site
- Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.
- Foster partnership with other internal functional areas, ensuring alignment of opportunities and recommendations particularly with product functionality and availability.
- Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions.
- You will have gained a variety of experience in the payments industry, including card issuing, and be passionate about an aspect that you have gained deeper expertise in, be it loyalty, product, credit risk, operations or another vertical.
- You will comfortably pivot from strategy development to program execution.
- Whilst you will work closely with the Director and other team members to frame and deliver client engagements, you will confidently take the lead in client interactions.
- This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
- Language skills – English written and verbal skills.
- Minimum 8 years’ experience in consulting to retail banks, retail banking, card
- issuing
- Consulting experience is important preferred with project management
- credentials extremely important
- Experience in payment card portfolio management and cardholder marketing
- Understanding of card issuers’ P&L and critical factors
- Strong Excel and PowerPoint skills
- Be very detail oriented, ensuring the highest level of quality/rigor in reports and
- data analysis
- Confident meeting and workshop facilitation skills
- Excellent project management skills
- Strong academic credentials, with relevant undergraduate degree and MBA or
- graduate degree preferred
- Willingness to travel (30%)
Application Closing Date
Not Specified.
Note
- Visa is an EEO Employer.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
- Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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3). Client Care Associate
Location: Lagos
Employment Type: Full-time (Hybrid)
Job Description
- Handle all inbound client interaction through voice, chat, email and support case channels
- Skilled to resolve problems which involves advanced interactions and displaying exceptional levels of professionalism working alongside various internal teams
- Cybersource level 2 Associates must be able to quickly identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques
- In addition, skilled to perform configurations and service enablement on behalf of the client which requires extreme accuracy and execution
- Evaluate the nature of each situation and determine the appropriate action to resolve the issue
- Must be a great team player, with the ability to deliver results in a dynamic and ever-changing environment with excellent communication and time management skills
- Commitment to the client experience by delivering results based on client feedback measuring Net Promoter Score, Customer Satisfaction Rates and First Contact Resolution
- Ability to deliver results with operational efficiency (Case duration)
- Utilize Microsoft Dynamics (CRM) to manage all cases to completion by thoroughly documenting and proactively managing each case from creation to resolution which includes escalating support cases to internal teams, as needed
- Demonstrates effective leadership by Obsessing about Customers, Execute with Excellence, Collaborate and Lead Courageously.
Qualifications
- 3+ years of customer service experience.
- Tenure as a Sr. Support team member required.
- Strong troubleshooting skills.
- Ability to multi-task, continually re-prioritize cases and work under various constraints.
- Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
- Customer service skills including call de-escalation techniques and a commitment to quality service.
- Self-motivated with the ability to work within a team and independently.
- Ability to quickly identify problems and then take appropriate action to solve, including effective communication skills to wide audiences.
- Adapts easily to shifting priorities and challenges.
- Must have punctual, regular, and consistent attendance.
- Advanced English speaker (both written and oral).
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
- Director, Regional Ethics and Compliance, West Africa
- Manager Consulting Generalist
- Client Care Associate
Note
Additional Information
- This is a hybrid position.
- Expectation of days in office will be confirmed by your Hiring Manager.
- Visa is an EEO Employer.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
- Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
