Latest Vacancies at AXA Mansard

• Responsible for the design and implementation of the QA/FWA strategies aligned with AXA Mansard health business strategy to ensure an effective and efficient oversight and maintain business profitability.

Role Qualification:

Academic/Professional:

• MBBS Degree from a reputable Tertiary Institution.
• Relevant postgraduate (MSc, MBA) and/or professional qualification (CFA etc) would be an added advantage.

Work Experience: 7-8 Years of professional experience in related position

Key Responsibilities:

• Responsible for the design and implementation of the QA/FWA strategies aligned with AXA and entity health business strategy.
• Defines the target operating model, organization and internal processes for his/her team according to company guidelines
• Monitors the progress of the key KPIs and defines and implements corrective actions when necessary
• Ensures the integration of FWA within operations and its efficiency regarding the customer journey
• Collects all necessary information to further investigate and analyse potential FWA cases (contacts external investigators when required, deep-dives internal files, etc.)
• Gathers all existing evidence to document positive FWA cases, communicates the final decision to the parties involved and initiates the pertinent legal actions (including cancellation of the contract, negotiation with customers/providers, etc.)
• Recommend anti-fraud processes for changing transaction patterns and trends
• Works to establish and maintain good working relationships with internal business partners
• Identifies milestones and obstacles and escalates when project timelines are at risk.

Required Skills and Competencies

• Medical network knowledge
• Interpersonal effectiveness
• Product knowledge
• Health market environment
• Analytical reasoning
• Project management
• Strategic vision

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• The role involves conducting objective assessment and analysis of risks within the Fire & Engineering Portfolio, ensuring alignment with the Underwriting Guidelines and Strategy for growth and profitability. It also aims to foster efficient and effective service delivery to both internal and external clients, while driving the development of the Fire & Engineering portfolio through operational excellence and supporting the growth of the company’s market share. Additionally, the role includes supporting the distribution and sales activities of the Manufacturing team by developing sales strategies to acquire new clients and managing relationships with brokers and existing clients.

Role Qualification:

Academic/Professional:

• Relevant first degree in any discipline and basic knowledge of Actuarial Services will be an added advantage.

Work Experience:

•  Minimum 2 – 3 years professional experience, preferably in the Financial Services Industry

Key Responsibilities:

• Implement strategies together with relationship managers to improve client retention and create avenues for up/cross selling.
• Periodic review of the teams underwriting guidelines to ensure risks accepted are in accordance with the set guidelines and updates made where necessary.
• Examine correspondence from assureds and/or brokers, and other company documents to determine what changes are needed (if any)
• Monitor activities that will ensure efficient working relationship with other sales team in other to meet the Company’s target for Fire, Engineering & Liability portfolios.
• Preparation of accurate and timely of returns to NAICOM within the required timelines.
• Create, modify, update, and process new and existing policies documents, certificates endorsements and ensures accurate filing, storage of customer and risk information.
• Monitors the portfolio KPI’s and performs periodic review, analysis of the key clients and total portfolio.
• Identifies and establishes relationship with relevant stakeholders within the industry

Required Skills and Competencies

• Good oral communication, presentation and professional writing skills.
• Fair understanding of financial statement analysis and reporting.
• High level of initiative and ability to work with minimal supervision.
• Good customer relationship management skills.
• Knowledge of Insurance products and services.

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3). Team Member AXA Wealth

Location: Lagos

Summary:

• To generate sales revenue by meeting sales targets/goals as per agreed terms within the team towards achieving the overall company objectives.

Role Qualification:

Academic/Professional:

• Relevant first degree in any discipline, MSc/MBA/ACII/ACIIN will be an added advantage.

Work Experience: 

• 3-4 Years professional experience, preferably in the Financial Services Industry with at least 1year in related position.

Key Responsibilities:

• Promote AXA Mansard’s products and services to existing and prospective HNI clients by utilizing available resources
• Work with HNI prospects through sales process; understand customer needs; handle objections and close business deals
• Addresses client inquiries, ensuring their needs are consistently met and explaining features, advantages and disadvantages of policies to promote sales of insurance plans
• Maintain daily, weekly, and monthly sales records and provide sales reports as required
• Maximize sales of appropriate products that meet the needs of HNI customers by effective use of sales skills
• Present performance at the company’s monthly performance review meeting
• Work with the team lead in the training and development of the team’s personnel
• Deliver excellent customer services and ensure effective relationship management of HNI customers

Required Skills and Competencies

• Excellent understanding of the financial services, HNI landscape and inherent risks in the HNI market
• Good knowledge of the relevant regulatory frameworks and the regulatory environment.
• Good understanding of financial statement analysis and reporting
• Knowledge of Insurance Industry, Products and Operations
• High level of initiative and ability to work with minimal supervision
• Strong interpersonal and team building skill.

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• Support the sales team in meeting and exceeding their targets, driving business growth, and optimizing sales strategies within the Life Business. This role focuses on market intelligence, prospect identification, sales advisor product knowledge training, sales data analysis, and business expansion to maximize revenue and client acquisition.

Role Qualification:

Academic/Professional:

• Bachelor’s degree in any field from a reputable tertiary institution
• Professional qualifications (i.e. CII, CIIN or other of similar equivalence) will be an advantage.

Work Experience: 

• 3-5 Years experience in Business Development, Sales or Corporate Strategy.

Key Responsibilities:

• Support the sales team in achieving growth and revenue targets by identifying and developing strategic sales opportunities.
• Facilitate training workshops on life insurance products to enhance product knowledge among Advisors and Business Managers.
• Any other activities assigned by the Head, Strategic Business Development & Data Analytics
• Team or Unit Head – Life Underwriting or Team Lead – Individual Life or Team Lead- Group Life and Head of Life Business.
• Identify and escalate operational and administrative challenges that may impact sales performance.
• Ensure compliance with internal policies, regulatory requirements, and company standards in all business activities.
• Collaborate with the sales team to build long-term customer relationships by understanding client needs and aligning solutions accordingly.

Required Skills and Competencies

• Ability to analyse and interpret sales data to inform sales strategies.
• Ability to work individually and as part of a team
• Proactive, able to take initiative and work with minimal supervision
• Ability to work individually and as part of a team
• High degree of professionalism and good business etiquette
• High level of integrity and work ethic

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• Expanding and managing our corporate partnerships and alliances. The successful candidate will possess strong business acumen, exceptional negotiation skills, and a deep understanding of the insurance industry in Nigeria. They will be responsible for developing and executing strategies to grow our existing partnerships, while also actively seeking out and signing up new partnership opportunities.

Role Qualification:

Academic/Professional:

• Relevant first degree in any discipline.
• Advanced degree will be an advantage.

Work Experience:

• Minimum 5-7 years professional experience.
• Experience in the banking or insurance industries are an advantage and Sales.
• Minimum years in a leadership/Team lead role.
• Experience developing and executing sales strategies.

Key Responsibilities:

• Develop and implement a comprehensive corporate alliances strategy that focuses on both growing existing partnerships and signing new partnerships.
• Identify opportunities to expand and strengthen our relationships with existing corporate partners, leveraging their networks and resources to drive business growth.
• Collaborate with internal teams, including marketing, underwriting, and product development, to develop joint initiatives, products, and campaigns that maximize the value of our partnerships.
• Drive revenue growth by actively promoting our insurance products and services through corporate alliances and partnerships.
• Monitor and analyse key performance indicators (KPIs) to measure the effectiveness of corporate alliances and partnerships and prepare regular reports for senior management.
• Foster and maintain strong relationships with existing corporate partners, ensuring a high level of client satisfaction and identifying opportunities for expansion and enhancement.
• Actively seek out and evaluate potential new partnership opportunities in the corporate space, considering their compatibility with our business goals and market position.

Required Skills and Competencies

• Ability to work well with people at all levels within and outside the organization.
• High degree of professionalism and good business etiquette.
• Problem-solving skills and ability to take initiative.
• Self-motivated, results-driven, and comfortable working in a fast-paced, dynamic environment.
• Good Planning and Organizing Skills.

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• To maintain a high and consistent level of service quality across the Contact Centre regardless of the Customer Service Assistant engaged or channel utilized by the Customer. Ensuring that every Customer interaction with our Customer Service Personnel or channel continuously generates positive Customer experience.

Role Qualification:

Academic/Professional:

• BSc/Degree from a reputable Tertiary Institution.
• Relevant postgraduate (MSc, MBA) and/or professional qualification (ICSRM, CCSP etc) would be an added advantage.

Work Experience:

• Minimum of 2-3 years of direct work experience in a Customer Service environment.
• Experience in Contact Centre management – pre-call planning, call control / handling, email handling, call and email etiquettes and time management

Key Responsibilities:

• Maintain and develop internal documents to support the Contact Centre quality standards.
• Review a subset of the Customer interactions documented or recorded across all channels.
• Discuss and explain performance feedback to Customer Service Assistants individually and regularly at monthly meetings.
• Provide daily, weekly, and monthly activity reports to the Contact Centre Manager on the performance of all Customer Service Assistants across all channels.
• Complete special projects as required from time to time.
• Help Customer Service Assistants improve their performance with specific recommendations and constant support.
• Train new Customer Service Assistants and assess performance after a stipulated period.

Required Skills and Competencies

• Ability to take over, handle and follow through on highly sensitive work-related issues via appropriate channel.
• Exceptional verbal communication and very good interpersonal skills.
• Supervisory skills – Ability to train and manage team members within a team.
• Experience in customer relationship management.
• Ability to use MS office tools (MS Word, Excel, and PowerPoint).
• Strong problem solving and decision-making skills.
• Propensity to champion initiatives.

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• Upskill and motivate Advisors towards effectively implementing sales strategies for retail insurance sales.

Role Qualification:

Academic/Professional:

• Bachelor’s degree in any field from a reputable tertiary institution.
• Professional qualifications (i.e., CII, CIIN or other of similar equivalence) will be an advantage.

Work Experience:

• Minimum of 5-7 years experience in Financial Services, of which two years should be in the Insurance Business (Underwriting, Sales or Operations)

Key Responsibilities:

• Role play with key prospects through the sales process; understand customer needs and propose approaches for handling objections and closing business.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Presentation of the SBU performance at the Monthly Divisional MPR, QBR & Budget meetings.
• Assist in identifying required resources and personnel to achieve the revenue budget of the Group.
• Review Advisors’ sales reports to establish trends and identify areas for improvement.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Presentation of the SBU performance at the Monthly Divisional MPR, QBR & Budget meetings.
• Ensure that Advisors capture complete and accurate information on the CRM database/Workbench.
• Compile and send in monthly variable pay for all Advisors within the SBU to Sales & Marketing Support Team by the second working day of every month.

Required Skills and Competencies

• Ability to analyse and interpret sales data to inform sales strategies
• Ability to work individually and as part of a team
• Good time management, supervisory and analytical skills
• Proactive, able to take initiative and work with minimal supervision
• High degree of professionalism and good business etiquette
• Proactive, able to take initiative and work with minimal supervision
• High level of integrity and work ethics