Latest Vacancies at Konga

Company Info

Konga.com is Nigeria’s largest online mall. We launched in July 2012 and our mission is to become the engine of commerce and trade in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.

1). E-Commerce Manager

Location: Lagos

Employment Type: Full-time

Role Summary

  • The Ecommerce Manager will be primarily responsible for overseeing and managing the eCommerce department of a company with a significant online presence.
  • They will handle decision-making for the website, social media accounts, and online advertising.
  • They will also be responsible for research and development of new online marketing strategies, and for hiring and training the rest of the Ecommerce division.

Key Responsibilities

  • Own new item sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
  • Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.
  • Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals.
  • Communicating product developments to prospective clients and old customers
  • Overseeing the development of marketing literature and advertising
  • Develop and manage independent sales distributors all over Nigeria
  • Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialist, site merchandisers, content acquisition teams, etc) to expand our reach with the account.
  • Own brand integrity online, monitoring and enforcing policies across retailers
  • Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
  • Develop and implement an E-commerce strategy to improve website performance
  • Work with developers to improve website speed
  • Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
  • Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
  • Represent Boyd Sleep at networking events, conferences and in-person meetings with accounts
  • Present the company and its products at an online and in-person meeting
  • Managing account and vendor relationship on a day to day activity.
  • Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
  • Build and analyze reports to help decision making.
  • Liaising with various internal teams to drive process improvement and operational excellence.

Qualifications

  • Bachelor’s or Master’s Degree in Business, Engineering, Operations, Marketing Management, Business, Information Systems, or related field with 5-7 years experience.
  • Similar experience with an eCommerce business in Nigeria
  • Extensive experience with practices and techniques related to web merchandising or online retailing.
  • Operational knowledge of techniques required for market research and analysis.
  • Sound knowledge of website management and eCommerce usability.
  • Proficient with Microsoft Office Applications, MS Access and others.
  • Expert written and verbal communication
  • A strong grasp of modern technology and social media is essential
  • An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.
  • Ability to change strategies and rethink conventional wisdom at any time.
  • A high level of professionalism
  • Have hands-on experience with eCommerce site and operations.
  • Entrepreneurial, optimistic and can work independently with minimal supervision.
  • Passionate about owing solutions and solving issues in an ambiguous environment.
  • Enjoy creating simple process for complex problems.
  • Experience in retail or Account and Vendor Management.
  • Track records of delivery results in a highly ambiguous environment.

Expected Values

  • Entrepreneurial spirit
  • Customer obsession
  • Great team ethic
  • Honesty and Integrity
  • Organized
  • Result- Oriented
  • Communication skill
  • Multitask

Application Closing Date
17th March, 2023.

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2). Billing Support Officer

Location: Lagos
Employment Type: Full-time

Purpose of the Job

  • The Billing Support Officer deals with customers complaints via telephone and emails.
  • They are required to handle a variety of functions, including end to end resolution of Billing issues.
  • Officers make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

Key Activities

  • Ensure Customer satisfaction at every contact via Phone on all Billing issues/Enquiries
  • Ensure Customer satisfaction
  • Excellent Listening, questioning and communication skills
  • Adhere to the telephone etiquette Billing Support Supervisor Billing Support Officer
  • Informs customers by explaining procedures; answering questions; providing information and feedback
  • Ensure prompt response to in-bound calls
  • Must be clear, direct and not vague in their communication with customers
  • Manage large amounts of inbound and/or outbound calls in a timely manner
  • Meet personal/team qualitative and quantitative call targets.
  • Customer Engagement
  • Follow communication scripts when handling different Billing topics
  • Identify customer’ needs, clarify information and provide solutions and/or alternatives
  • OTRS Tickets
  • Ensure prompt and accurate response to tickets
  • Customer Retention Rate
  • Provide excellent customer service in such a way that we can retain the customers
  • Must be the voice of the Customer
  • Maintain a high completed Call rate
  • Ensure that the Call abandonment rate is very less than 10%
  • Maintain a call completion rate of 90%
  • Ensure that in-bound calls are picked before the third ring
  • Escalations
  • Must promptly escalate issues that they cannot handle to their supervisor
  • Must avoid keeping the customer waiting on a call
  • Identify and escalate priority issues observed.

Educational Qualifications & Experience

  • Candidates should possess an HND / B.Sc in any discipline
  • Minimum of 6 months experience in a contact center

Application Closing Date
16th March, 2023.

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3). Corporate Sales Trainee Associate

Location: Lagos
Employment Type: Full-time

Purpose of the Job

  • The Corporate Sales Trainee Associate is responsible for managing assigned business portfolio, including prospective accounts within the territory/region.
  • He is responsible for revenue protection, secures new revenue within existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory/region portfolio.
  • Aside from revenue drive, he is meant to ensure an excellent client experience / service delivery satisfaction at all times.

Expected Key Results

  • Achieve set revenue growth.
  • Agreed revenue targets are met within defined timeframes; structured plan created and followed through to achievement of targets.
  • Manages and oversees the different account within territory/region portfolio
  • Drive self to achieve set cold call targets 100% completion of signed SLA’s and JCC’s.
  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
  • All clients are transitioned smoothly to the relevant account team
  • Deliver excellent customer relationships
  • Ensure all customers complaint are logged with support and are quickly resolved, work with support to deliver on our SLA’s
  • Ensure that new business with existing customers are quickly provisioned within agreed timeframe.
  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
  • Engage in good teamwork, by sharing successes and failures, helping others to learn best practices.
  • Strengthen working relationship with the team by encouraging collaboration.
  • Increased understanding of clients and their requirements and what makes our service valuable
  • Ensures compliance with values, policies and standards, and ensures compliance will all local statutory requirements.
  • Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.

Educational Qualifications & Functional Skills

  • Candidates should possess a B.Sc Degree in Engineering / Computer Science / Marketing / Sales / related disciplines
  • Must have 0-2 years Post NYSC industry experience
  • Good Microsoft office suite competence, CRM competence
  • Intellectual, analytic & creative ability to learn quickly and propose innovative solutions
  • Strong communicators who work well within a team
  • Excellent communication, interpersonal, problem solving & multi-tasking skills

Other Requirements:

  • Customer Focused
  • Action oriented
  • Result Driven
  • Cultivate Innovation
  • Resilience
  • Self-Development
  • Ensures Accountability
  • Driven high achievers
  • Aligns with Vision & Purpose

Application Closing Date
16th March, 2023.

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4). Team Lead, Projects

Location: Lagos
Employment Type: Full-time

Purpose of the Job

  • The Team Lead, Projects will be responsible for coordinating award-to-deployment activities for projects, in line with standard deployment process and project management principles.
  • The TL will also manage customers/stakeholders expectation by proactively notifying them about project issues and their overall impact on schedule & expected delivery dates.
  • The role will involve routine visits/spot checks at project sites to ensure on-site challenges are resolved in a timely manner, while meeting scope, quality and project delivery dates.

Key Activities

  • Effective Project Deployment Coordination
  • Assign projects to project supervisors, within 4hrs of award, taking note of supervisors work load, excellent knowledge of project area & experience. Head, Deployment Team Lead, Projects Project Supervisors
  • Ensure project design pack is reviewed, its objective + assumptions clearly understood by both project supervisor & contractor in order to avert scope creeps, delivery delays/failure & revenue loss.
  • Ensure project work plan and notification letters are ready within 48hrs of project award.
  • Ensure project supervisor + Contractor holds project kick-off meeting with Estate/Facility management within 72hrs of award. And work plan/ notification letters shared with EM/FM and/or High Street residents thereafter.
  • Drive the use of work collaboration tools e.g. whatsapp chats, emails, live sheets, CUG calls, data sheets, e.t.c to effectively drive project activities.
  • Ensure contractor submits invoice to finance within 48hrs of award. Initiate and track payment requests.
  • Ensure quick approval of store requests, variation requests and community fee payments.
  • Accurate & Consistent Reporting of Project Status
  • Share daily project activity outcomes with project stakeholders via the project live sheet and/or emails.
  • Share weekly project status summary report to stakeholders, showing results, challenges, reason for missed delivery dates and realistic revised dates.
  • Generate performance data showing accurate measure of TATs (Turnaround Times) of:
    • Award-to-PO issuance
    • Payment request-to-fulfillment
    • Access issue escalation-to-resolution
    • Purchase request-tofulfillment
    • variation request-to-approval, e.t.c.
  • Submit monthly performance data showing project score cards in sheets & graphs.
  • Use operational data to preempt project delays and fix process/activity bottlenecks.
  • Proactive Control of Project Risk & Issues.
  • Keep a list of anticipated project risks (risk register) and execute deliberate actions to avert them.
  • Keep a live sheet of project material list, their availability in store and consumption rate. Use this data to trigger advance-warning of material stock-out, way ahead of reorder cycle.
  • Keep a list of cabinet resource issues that may delay the integration of new MST/P2P circuitsto the network, right from the project award. Share list with maintenance unit and drive action until timely resolution.
  • Quickly escalate variation request and track until approval.
  • Routinely visit project sites to enforce work method, work rate, quality, & scope.
  • Actively engage Estate/Facility management to avert project complaints/escalations.
  • Quality Assurance and Scope Control
  • Ensure that project supervisor and contractor have an excellent understanding of project objectives, assumptions and risks.
  • Ensure work plan contains details about work method, quality & scope compliance.
  • Validate, approve & qualify variation request.
  • Ensure variation does not exceed cost limits.
  • Ensure pre-installation site reviews are done for each project.
  • Ensure physical measurements are done on site before signing out of cables and MSTs to avert variation.
  • Ensure milestones checks/tests are done and reported upon completion of duct works & hand-hole/Pole works, respectively.
  • Ensure hand-over tests and reports are done & passed upon project completion.
  • Documentation, Test and Completion Reports Compliance
  • Ensure all network element is properly tagged/labeled on-site. Labels must align with SRS, design & as-built drawings.
  • Verify, store & share all acceptance test documents within 48hrs of project completion (e.g splice report sheet, OTDR trace, as-built drawing, and milestone/hand-over test reports).
  • Ensure all completion reports are processed & stored within 5 days of project completion (e.g. JCCs, audit reports, e.t.c.)
  • Ensure uniformity of MST numbering on design drawing, splice reports and as-built drawings.
  • Ensure final payment request is made and track it to fulfillment.
  • Continually leverage on business processes, data analytics and automation to drive project coordination & data/report gathering.

Educational Qualifications & Functional Skills: Academic

  • Candidates should possess a Degree or HND in Telecoms, Engineering or Applied Sciences.
  • Project Management Certification required. Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.

Work Experience:

  • At least 4 years working in the telecommunications industry, with experience in fiber network deployment
  • FTTH and P2P fiber maintenance experience i.e. ability to splice and terminate fiber using splice machines, test, analyze & resolve fiber link issues using OTDR, Light Source/Power Meters (LSPM) & VFL, properly identify fiber cores by colour & codes.
  • Good experience working in organizations with integrated OSS/BSS applications.

Functional Skills:

  • Proven track record of leading field teams to successfully deliver fibre projects (FTTH/P2P) in Estates/MTU, within city high streets and on major highways.
  • Sound knowledge of telecom industry best practices, norms, technical requirements & documentation for fiber projects (FTTH & P2P).
  • An inherent culture of network documentation (as-build drawing, OTDR test, splice report sheets, e.t.c.)
  • Familiar with HSE standards and practices, including Job Hazard Analysis (JHA) skills.
  • Excellent quality assurance & cost management skills.
  • Proficient use of design soft wares e.g. AutoCAD, Visio, GIS tools e.t.c.
  • Proficient use of data analytics software, e.g. Excel, Word, Google live sheets.
  • Excellent communication skills (written & oral).
  • Ability to solve complex problems in record time using honed analytical skills.
  • Capacity to provide adequate leadership to project supervisors & contractor teams.
  • Have a result-focused team with bias for meeting project delivery targets, over and above a fixation on activities.
  • Have a strong culture of effective planning with end-to-end view/understanding of project objectives, assumptions and risks.
  • Tech & automation savvy.
  • Have a strong bias for innovation & systems-thinking.
  • Display customer centricity in response to requests, project delivery speed, team and stakeholder engagement.

Other Requirements:

  • Bias for Action
  • Result Oriented
  • Customer Focus
  • Tech savvy
  • Highly innovative
  • Ability to optimize work processes
  • Resilience
  • Self development
  • Nimble Learning

Deadline: 16th March, 2023.

How to Apply: Interested and qualified candidates should send their Resume to the mails below:

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