Company Info
Renmoney is a driven and dedicated team with a mission to disrupt the existing norms and ensure meaningful financial inclusion for the vast number of underbanked individuals and small business owners in Nigeria. We offer a range of financial solutions including loans, savings accounts, and fixed deposit options to cater to the diverse needs of our customers. Our vision is to become the leading provider of convenient lending services, delivering exceptional service experiences that surpass expectations.
1). Digital User Support Specialist
Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: Communications
The position
- The Digital User Support Specialist will be responsible for managing and supporting users across web, social media, and digital communities so that they have the best experience with us.
- This person will work closely with members of the Marketing team to anticipate, resolve, and excite our online community and users via channels like social media, email, blogs, mobile app, website, etc.
Responsibilities
- Provide mind-blowing service to our users through excellent interpersonal and communication skills.
- Support content ideation and creative storytelling across traditional and online/social media.
- Thorough tracking and reporting of user trends to support data-driven decision
- Manage user support enquiries across chat, emails, tickets, etc.
- Support revenue growth through relevant product recommendations, cross-sell or upsell.
Requirements
- Required: 2 year experience in social media management or user support.
- Required: Writing and oral communication skills
- Preferred: Marketing/contact center/communications experience
This job is perfect for you if you:
- Are a creative, out-of-the-box thinker who can balance business & creative objectives.
- Can learn quickly, want to grow and are passionate about achieving excellence.
- Have impeccable communication skills and are abreast of consumer trends and social media culture.
You will not enjoy this job if you:
- Do not enjoy social media, content creation and interacting with new people.
- Work best in hierarchical settings and require constant direction.
- Are comfortable with ‘good enough’.
Application Closing Date
Not Specified.
===
===
2). Internal Control Analyst
Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: Financial Services
Job Description
- Conduct daily review on account opening, deposits, loan disbursements, liquidation, expenses, and necessary documentation.
- Conducts periodic review of sales commission, incentives to debt collectors’ agents and recovery team.
- Provide assurance that controls are in place and are effective and adequate and make practical recommendations to management to minimize risk resulting from poor internal controls.
- Ensure staff complies with internal code of conduct, policy and regulations on transactions initiated by the bank to avoid operational losses.
- Perform periodic reconciliations to identify, investigate and provide recommendations on variance noted and institute the necessary controls.
- Conduct review of transactions within the Bank statement and associated reconciliations.
- Leverage information technology to automate routine control checks and provide platform for robust data analytics to provide insights to management on risk and controls.
- Log in all exceptions observed unto the Control Exception tracker/
- Conduct spot checks, stock take, and other functions as may be assigned from time to time.
- Stay abreast of all legislative and regulatory developments both locally and globally that might have an impact on the Company.
Requirements
Academic & Professional Qualification:
- B.Sc Degree in any field.
Experience:
- Prior experience in Internal Control/Audit function is optional.
- Experience in I.T control is an added advantage.
Skills & Attributes:
- Highly motivated and committed.
- Good written / verbal communication skills.
- Demonstrates curiosity and enthusiasm for learning.
- Demonstrates strong organizational and time management skills.
- Demonstrates commitment to ethical standards and high level of integrity.
- Demonstrates analytical and problem-solving skills.
- Good appreciation and working knowledge of Microsoft Office tools.
- Good interpersonal skills.
- Flair for excellence, productivity, and efficiency.
Application Closing Date
Not Specified.
===
===
3). Engineering Manager
Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: Financial Services
Responsibilities
- Develop, mentor, and lead a diverse team of high-performing engineers
- Attract, inspire, and retain great people by cultivating an inclusive culture
- Invest in the growth of yourself and your team by being curious, seeking opportunities to learn and improve, and sharing feedback, even when its uncomfortable
- Participate in feature development, code reviews, and architecture discussions, guiding the team towards the best path forward
- Write clean, maintainable, scalable, performant, well tested code
- Lead the team to execute towards goals, collaborating in close partnership with Product and Design
- Have a strong sense of ownership and cultivate a strong sense of ownership and accountability within the team
- Work in an Agile Scrum development environment
- Make pragmatic data-driven decision
- Contribute to product and technology roadmap
Requirements
Required:
- A minimum of 5 years’ experience in Java development using Java Spring boot.
- Experience in working in a CI/CD development environment.
- Experience running Scrum ceremonies
- High EQ, excellent interpersonal and communication skills
- Experienced people-focused technical leader
- Experience with NodeJS, Kafka, Java, and SQL
- Experience with Git and the Atlassian suite of tools
- Excellent collaborator with proven experience working in a cross-function team including Product
- Management, Design, and business stakeholders
- Experience with A/B testing and building consumer products is a plus
- Ability to troubleshoot production issues and coach team through incident management
- Monitor and improve upon the performance of solutions
- Creative problem solver
- Experience with domain-driven design, event-driven architecture and microservices
- Goal-oriented engineer with a product and customer focus
- Full stack software development experience with SQL, .Net, React, and GraphQL
- Experience with Git and the Atlassian suite of tools
- Ability to debug and troubleshoot production issues
- Curious and creative problem solver
- Excellent collaborator with proven experience working in a cross-function team including Product
- Management, Design, and business stakeholders
- Self-starter mindset who takes the initiative to work independently, while also keeping team members in the loop
- Excellent communicator
- Experience with domain-driven design, event-driven architecture and microservices
Added Advantage:
- Knowledge of gRPC services and Protobuf
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: