Company Info
Large organization
200 + Employees
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
1). Officer – Client Service
Job Ref ID: 80437507A-0001
Location: Lagos
Employment Type: Full Time
Business Segment: Personal & Private Banking
Responsibilities
- Attend to telephonic queries regarding cheque books.
- Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
- Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
- Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
- Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
- Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.
Qualifications
- Minimum of First Degree
Behavioral Competencies:
- Checking Details
- Interacting with People
- Resolving Conflict
- Completing Tasks
- Thinking Positively.
Application Closing Date
Not Specified.
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2). Officer, Client Branch and Campus Support
Job Ref ID: 80437527A-0001
Location: Federal Capital Territory, Abuja
Job type: Full time
Business Segment: Personal & Private Banking
Job Description
- To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently.
- The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
- Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs.
Qualifications
- B.Sc IT, Computer Science or any related field.
- IT professional certification/qualification would be an added advantage.
- Minimum of 1-2 years post qualification experience in a similar or related position.
Behavioural Competencies:
- Interacting with People
- Exploring Possibilities
- Developing Expertise
- Establishing Rapport
- Thinking Positively
Technical Competencies:
- IT Operations
- IT Systems
- Technical Analysis
- IT Knowledge
- Change Management
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: