Company Info
Large organization
200 + Employees
WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa.
WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.
1). IT & Systems Engineer (Cyber Security)
Location: Lagos
Employment Type: Full Time
Job Objective
- Administer, manage, maintain, develop and improve the Company’s IT, Business & Operational Support Systems focused on Cyber Security.
Key Duties & Responsibilities
- Planning, implementing, managing, monitoring and upgrading security measures for the protection of WIOCC Group data, systems and networks
- Assessing the business’ current cyber security posture and identifying areas of vulnerability
- Developing and implementing a comprehensive cyber security framework that meets the needs of the organisation
- Troubleshooting security and network issues
- Responding to all system and network security breaches
- Conducting regular vulnerability assessments and penetration testing (VAPT) to identify and remediate security gaps
- Developing and maintaining an Incident Response Plan (IRP) and coordinating incident response efforts
- Ensuring compliance with relevant security frameworks (ISO27001, NIST, CSF) and regulatory requirements (GDPR, POPIA)
- Managing Security Information and Event Management (SIEM) tools for proactive threat detection and analysis
- Overseeing endpoint security (EDR/XDR) and implementing Data Loss Prevention (DLP) controls
- Providing security awareness training for employees to strengthen the organisation’s security posture
- Ensuring that the organisation’s data and infrastructure are protected by enabling the appropriate security controls
- Participating in the change management process (CAB)
- Collaborating with external auditors, vendors and regulatory bodies on security audits and compliance evaluations
- Maintaining documentation for security policies, standards, procedures and incident reports
- Daily administrative tasks, reporting and communication with the relevant departments in the organisation
- Assisting with IT Helpdesk as required
Minimum Qualifications
- Bachelor’s Degree in Computer Science, Cyber Security, or equivalent from a recognised university
- Technical certifications in Office 365, Mimecast, or other
- Professional certifications in cybersecurity (CISSP, CCSP, CEH, OSCP) preferred
- Experience with SIEM, cloud security (AWS, Azure), and compliance frameworks is a plus
Experience & Skills:
- Requires a minimum of 3 years of technical experience in cyber security, including incident detection, incident response, and forensics
- Excellent understanding of technology infrastructures using Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web-Proxy, Mimecast and Security Audits
- Great awareness of cybersecurity trends and hacking techniques
- Experience conducting vulnerability assessments, penetration testing and security audits
- Knowledge of cloud security best practices, particularly in AWS, Azure, or Google Cloud environments
- Hands-on experience with SIEM solutions and threat intelligence tools for monitoring security incidents
- Business process design, analysis, optimising and simplification experience
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrated ability to manage multiple priorities and solve problems in a fast-paced environment
- Experience in implementing IT security control frameworks (ISO27001, NIST, CSF)
- Experience conducting security awareness training for staff at various levels
- Strong background in regulatory compliance (GDPR, POPIA, etc.) and working with auditors on security assessments
Attributes:
- Client-focused, relationship builder
- Integrity, honesty with high ethical standards
- Boundless, passionate and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Excellent English written and verbal communication skills
- Passion for technology and innovation
- Ability to work under pressure, multi-task and think creatively
- Efficient time management, a fast learner in a fast-paced, dynamic environment
Application Closing Date
Not Specified.
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2). Service Desk Support (Fibre)
Location: Lagos
Employment Type: Full Time
Job Objective
- Proactively manage WIOCC’s service desk channels, be the client first-contact champion and ensure all client issues are ticketed to meet quality and performance levels that ensure client delight.
Key Duties & Responsibilities
- Client query/issue handling. Ensuring client queries or issues are captured, validated, and open tickets for further processing by the NOC
- Communicating with clients. Ensuring that various types of information are communicated to clients through the appropriate channel(s)
- Automation. Ensuring improvement of the above two processes through analysis, reviews and reporting, as well as through automation, competence building, knowledge sharing and other organisational changes
- In conjunction with client service managers, conduct client satisfaction surveys and generate reports
- Assessment of client satisfaction/lack of it once an incident is resolved – through calls/emails among others
- Monitors client complaints and addresses issues raised
- Collaborate on policies and standard operating procedures with the department head.
- Identify service concerns, issues, challenges and liaise with other stakeholders to ensure the problem is promptly actioned
- Ensure data integrity of ticketing systems
- Monitors service desk channels and collects performance data
- Manage and coordinate the escalation of urgent and complicated support issues to the respective teams
- Establish new and report of existing progress reports and performance metrics to measure system effectiveness and productivity
- Monitor problem management database and follow up with assigned personnel to ensure timely resolution of problems
- Generation of various service desk reports in an accurate manner and distribution in an effective and timely manner.
Minimum Qualifications
- Bachelor’s Degree in IT, Telecommunications (or equivalent) in a related field
- Project Management.
Experience & Skills:
- Requires a minimum of 2 years experience in the telecom industry including experience in service desk, customer service or similar fields
- Effective written and verbal communication skills evidenced by work history and accomplishments
- Knowledge of at least one trouble ticket system, NetSuite (desirable)
- Excellent communication and soft skills, including the ability to listen, summarise and concisely share key information with clients
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
- Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution
- Promptly allocates unresolved calls as appropriate
- Maintains records, informs users about the process and advises relevant persons of actions taken
Attributes:
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and ability to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
- Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their updated CV including three referees to: [email protected] using the Job Title as the subject of the mail.