Company Info
LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
Title: Call Centre Agent
Location: Lagos
Employment Type: Full-time
Responsibilities
- Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
- Obtain client information by supervising telephone calls; interviewing clients; verifying information.
- Respond to all Enrollee and Provider inquiries and handle any complaints.
- Provide information about company products and services.
- Receive and handle customer complaints.
- Seek resolution of customer queries.
- Take telephone calls on behalf of the organization to fulfill customer requirements.
- Have the most up-to-date information on all plans of the organization and be able to help customers in a quick and friendly fashion.
- Maintain communication equipment by reporting any faults promptly.
- Maintain and improve quality results by adhering to standards and guidelines.
- Develop tactics to deepen relationships with clients through regular interactions.
Requirements
- This role requires a First Degree or its equivalent Diploma qualification – BA/BSc/HND.
- 3-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
- A nurse or health professional-related field would be an added advantage.
Deadline: 24th March, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.