Call Centre Agent at LEAD Enterprise Support Company Limited

Company Info

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

Title: Call Centre Agent

Location: Lagos

Employment Type: Full-time

Responsibilities

  • Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
  • Obtain client information by supervising telephone calls; interviewing clients; verifying information.
  • Respond to all Enrollee and Provider inquiries and handle any complaints.
  • Provide information about company products and services.
  • Receive and handle customer complaints.
  • Seek resolution of customer queries.
  • Take telephone calls on behalf of the organization to fulfill customer requirements.
  • Have the most up-to-date information on all plans of the organization and be able to help customers in a quick and friendly fashion.
  • Maintain communication equipment by reporting any faults promptly.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Develop tactics to deepen relationships with clients through regular interactions.

Requirements

  • This role requires a First Degree or its equivalent Diploma qualification – BA/BSc/HND.
  • 3-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
  • A nurse or health professional-related field would be an added advantage.

Deadline: 24th March, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using  the job title as the subject of the mail.

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