Lead, Telesales at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Lead, Telesales

Location: Lagos
Employment type: Full time

Job Summary

• We’re seeking a dynamic and data-driven Lead – Telesales to head our telesales operations and drive topline growth through a high-performing, phone-based sales team.
• This role requires strong leadership, process building, strategic oversight, and the ability to drive performance through clear KPIs and CRM-based selling.

Responsibilities
Telesales Leadership & Team Development:

• Team Building & Training: Recruit, train, and manage a team of telesales agents focused on retailer acquisition, engagement, and sales growth.
• Performance Management: Set clear performance KPIs for team members including call quality, conversion rates, AOV, ARPU, and retention metrics.
• Incentive Structuring: Design data-driven compensation and incentive frameworks aligned with unit economics and productivity.

Sales Strategy & Execution:

• Growth Metrics Ownership: Drive key growth levers such as wallet share per customer, category expansion, repeat rates, and cart size through tele-engagement.
• Customer Lifecycle Management: Oversee customer onboarding, reactivation, cross-selling, and upselling strategies via outbound call campaigns.
• Lead Conversion: Optimize calling plans and scripts to increase lead-to-customer conversion rates and reduce customer acquisition cost.

Process & Systems Development:

• CRM & Tools: Work with the product team to enhance CRM, SFA, and tele-dialer tools for better task tracking, customer profiling, and engagement workflows.
• Sales Playbooks & SOPs: Create structured processes and scripts that reduce dependency on individual agents and ensure consistent messaging across the team.
• Self-Service Enablement: Drive product and process changes that make it easier for customers to self-initiate repeat orders and engage without manual intervention.

Data & Insight-Driven Execution:

• Daily Calling Plans: Develop and optimize daily calling schedules based on data inputs like customer LTV, recent purchase activity, churn risk, and segmentation.
• Campaign Analytics: Monitor campaign effectiveness, report on key performance metrics, and pivot based on performance trends and customer feedback.
• Churn Reduction: Design proactive outreach strategies to retain high-value accounts and recover dormant or churn-risk users.

Cross-Functional Collaboration:

• Partner with Marketing, Manufacturer Relations, Logistics, and Product teams to align telesales activities with overall business goals and promotions.
• Feed customer insights and pain points into the product roadmap and customer experience strategy.

Operational Ownership:

• Cost Control: Manage telesales costs in line with margin targets while ensuring consistent productivity.
• Compliance & Governance: Ensure all telesales activities adhere to internal controls, customer verification protocols, and compliance standards.
• Innovation: Constantly seek new methods to increase efficiency, effectiveness, and engagement through digital channels.

Qualifications / Experience

• Bachelor’s degree in Business, Marketing, or a related field; an MBA is a plus.
• 5 – 8 years of experience in telesales, inside sales, or call center leadership, ideally in B2B, e-commerce, FMCG, or SaaS sectors.
• Experience managing large telesales teams and working with CRM/telephony platforms.
• Strong analytical skills and experience using data to optimize performance.
• Excellent communication, motivational, and people management skills.

What we can offer you

• Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance,annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
CLICK HERE TO APPLY

What to expect in the hiring process

• A preliminary phone call with one of our recruiters
• A panel technical interview with our Product Leads
• A behavioural and technical interview with a member of the Executive team.