Loan Call and Monitoring Officer at Snappy Credit Limited

Snappy Credit Limited is a Fintech company that provides quick loans to customers via an online process.

Job Title: Loan Call and Monitoring Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

• Client Communication: Regularly call borrowers to remind them of upcoming or overdue payments.
• Collections Support: Follow up on delinquent accounts to ensure timely repayment and minimize defaults.
• Customer Service: Address client inquiries regarding loan terms, payment schedules, and account status.
• Payment Arrangements: Negotiate and arrange payment plans with borrowers facing difficulties.
• Call Documentation: Maintain detailed records of all communication with clients for audit and reference purposes.
• Portfolio Monitoring: Track loan performance and identify early warning signs of potential default.
• Compliance Checks: Ensure loan agreements are being followed and that borrowers comply with covenants.
• Reporting: Generate regular reports on loan portfolio status, NPLs (non-performing loans), and collection progress.

Requirements

• Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 – 1 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong communication skills – both verbal and written, especially for engaging with clients.
• Good negotiation and interpersonal skills – to handle delinquent borrowers tactfully.
• Attention to detail – essential for tracking loan data and monitoring repayment.
• Analytical skills – to assess risk and loan performance.
• Must have Smart Phone.(Android or iPhone).

Company Benefits

• Salary: N60,000 – N75,000 per month.
• Basic salary: 60k
• Bonus: daily bonus, weekly bonus, (up to 15k)
• Phone compensation ( Airtime & data)
• Skills training within one week of joining the company and transportation subsidies.
• Permission to work from home (return to office for skills training if not performing well)
• Salary increased in three months and again in six months.
• Year-end bonus for good performance every year.

Application Closing Date
13th July, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job Title as the subject of the mail.

Note: For more information contact 09025395912 on whatsapp.