Company Info
Mid sized business
1 to 50 Employees
SMEMarketplace is recruiting to fill the position below:
SMEMarketplace is recruiting to fill the position below:
Job Title: Marketplace Back Office Support Officer
Location: Warri, Delta
Employment Type: Contract
Job Description
- We are looking for a Marketplace Back Office Support Officer to ensure seamless merchant onboarding and platform management.
- The ideal candidate will on board or profile merchants,assist merchants with product uploads, answer customer inquiries, and provide general support to enhance the user experienceon our marketplace.
- This role requires a high level of attention to detail, problem-solving skills, and customer service expertise.
Responsibilities
- Guide and assist merchants in creating accounts and setting up their online stores.
- Help merchants upload product listings, ensuring accurate descriptions, images, and pricing.
- Provide support via email, chat, and phone to resolve merchant and customer inquiries.
- Ensure product listings comply with platform policies and maintain data accuracy.
- Monitor and track merchant activities, providing support to improve their success.
- Assist in handling order management, disputes, and returns processing.
- Work closely with the marketing and operations teams to ensure seamless platform functionality.
- Maintain records of merchant interactions and provide reports on marketplace performance.
Requirements
- Bachelor’s degree in Business Administration, Customer Service, or a related field.
- Minimum of 1 year of experience in customer service, e-commerce operations, or marketplace support.
- Strong understanding of e-commerce platforms and online selling processes.
- Excellent communication and interpersonal skills.
- Attention to detail and ability to handle multiple tasks efficiently.
- Experience with CMS platforms, order management systems, and Microsoft Office.
- Problem-solving mindset with a proactive approach to customer and merchant support.
Application Closing Date
3rd March, 2025.
How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.